07/08/2026 updated
100 % available
Senior Business Analyst & IT Consultant
Zagreb, Croatia
Worldwide
Master of Economics (Department of Finance), Faculty of Economics and Business, ZagrebApplication Integration ArchitectureAtlassian JiraBusiness Process ManagementBusiness AnalysisBusiness SoftwareBusiness Process MappingBusiness Process ModelingBusiness Workflow AnalysisInformation Technology ConsultingMappingScrum MethodologyRequirements EngineeringRequirements ManagementSQL DatabasesSystems Integration
Business Analysis & Requirements Engineering
Expert-level functional specifications writing, user stories creation, process mapping, and elicitation across complex commercial B2B landscapes. Extensive experience leading requirement elicitation workshops and translating complex business requirements into technical solutions.
Process & Modeling Tools
Proficiency in BPMN, UML, Jira, Confluence, Miro, and MS Office Suite for modeling and documenting business processes, transactional workflows, and system integration designs.
Methodologies & Frameworks
Deep knowledge of Agile methodologies including Scrum and Kanban, as well as Waterfall, Transformation Programs, and System Integration approaches for managing complex IT delivery projects.
Technical & Data Competence
Solid foundation in core Oracle databases, SQL query building, and data structural analytics to support technical solution design and system integration.
Stakeholder & Workshop Management
Extensive background leading strategic alignment workshops, managing C-level stakeholders, coordinating cross-functional engineering teams, and providing presales advisory.
Coaching & Leadership
Certified NLP Master and Leadership Coach with 50+ client hours, managing cross-functional teams of up to 6 professionals with an emphasis on team velocity and performance under pressure.
System Integration & Platform Architecture
Hands-on experience engineering end-to-end platform architecture for international payment processing networks including SWIFT, NKS, and HSVP, as well as internet banking portals and treasury systems.
Treasury & Trade Finance
Practical experience directing international money market transactions, foreign exchange operations, risk analysis modeling for documentary guarantees, and executive reporting to regulatory bodies.
Expert-level functional specifications writing, user stories creation, process mapping, and elicitation across complex commercial B2B landscapes. Extensive experience leading requirement elicitation workshops and translating complex business requirements into technical solutions.
Process & Modeling Tools
Proficiency in BPMN, UML, Jira, Confluence, Miro, and MS Office Suite for modeling and documenting business processes, transactional workflows, and system integration designs.
Methodologies & Frameworks
Deep knowledge of Agile methodologies including Scrum and Kanban, as well as Waterfall, Transformation Programs, and System Integration approaches for managing complex IT delivery projects.
Technical & Data Competence
Solid foundation in core Oracle databases, SQL query building, and data structural analytics to support technical solution design and system integration.
Stakeholder & Workshop Management
Extensive background leading strategic alignment workshops, managing C-level stakeholders, coordinating cross-functional engineering teams, and providing presales advisory.
Coaching & Leadership
Certified NLP Master and Leadership Coach with 50+ client hours, managing cross-functional teams of up to 6 professionals with an emphasis on team velocity and performance under pressure.
System Integration & Platform Architecture
Hands-on experience engineering end-to-end platform architecture for international payment processing networks including SWIFT, NKS, and HSVP, as well as internet banking portals and treasury systems.
Treasury & Trade Finance
Practical experience directing international money market transactions, foreign exchange operations, risk analysis modeling for documentary guarantees, and executive reporting to regulatory bodies.
Experience
Professional experience10+ years
Freelancer since2026
Languages
GermanFluentEnglishFluentCroatianNative speaker
Project history
Spearheaded business process analysis and systematic improvements for core German claims landscape at Allianz Versicherung AG, managing direct end-to-end communication with German-speaking corporate stakeholders. Facilitated cross-functional alignment and discovery workshops between commercial business owners and technical software delivery teams. Translated complex business operational goals into structured technical roadmaps and clear functional solution designs.
Led requirement elicitation workshops for large-scale retail process changes at Hrvatska postanska banka d.d. in line with strategic regulatory timelines. Served as Lead Business Analyst and Technical Team Coordinator for APIS Taxation Platform TZ1/TZ2, structuring requirements and system integration workflows for critical public sector tax infrastructure. Conducted extensive pre-implementation process analysis, mapped transactional workflows utilizing BPMN/UML, crafted structured user stories, and managed product backlog refinement for Privredna banka d.d. and Zagrebacka banka.
Managed complex long-term commercial relationships with corporate and B2B clients, driving risk assessment strategies, evaluating complex financial structures, and matching business challenges with tailored institutional product portfolios.