11/03/2026 updated
100 % available
Senior Business Analyst & Scrum Master | Healthcare IT | Agile | 11+ Years Experience
Hyderbad, India
Worldwide
Master in Computer ApplicationAbout me
Sr. Business Analyst with 12+ years of IT exp., specializing in Healthcare IT, Pega Business Architecture, and enterprise solutions. Skilled in requirements analysis, BPMN, stakeholder mgmt., functional documentation, and UAT. Experienced in Agile delivery, with additional Scrum Master expertise.
Agile MethodologyData AnalysisAtlassian JiraBusiness AnalysisBusiness Workflow AnalysisCertified Scrum Product OwnerHealth Information ManagementHR AnalyticsScrum MethodologyRequirements EngineeringRequirements ManagementScaled Agile FrameworkSoftware Requirements AnalysisWebsite WireframeCertified Scrum Master
Business Analysis & Requirements Engineering
Over 11 years of expertise in requirements gathering, gap analysis, business process modeling (BPMN 2.0), user story creation, and acceptance criteria definition across healthcare IT, insurance, and finance domains. Proficiency in producing comprehensive documentation including BRDs, FSDs, SRS, Data Dictionaries, and RTM.
Agile Project Management & Scrum Mastery
Extensive experience in Agile methodologies including Scrum and SAFe, covering sprint planning, backlog grooming, and team facilitation across global teams. Certified SAFe 5 Agilist and Professional Scrum Master I (PSM I) with a proven track record in end-to-end Agile product delivery using JIRA and Confluence.
Healthcare IT Domain Expertise
Deep domain knowledge in healthcare IT systems including HIS, EHR, Home Care, and Long-Term Care. Hands-on experience supporting product lifecycle activities from requirement gathering to release and post-production support in complex healthcare environments.
SQL & Data Analysis
Practical experience in creating SQL queries and reports using SQL Server and MySQL to support business analysis, data validation, and operational reporting needs.
Pega PRPC Development
Background as a former developer with knowledge in Pega PRPC (v5.5 to v7), enabling effective collaboration with technical teams. Certified Pega System Architect (CSA) and Certified Pega Business Architect (CPBA).
Tools & Technologies
Hands-on experience with tools including JIRA, Confluence, Microsoft Visio, ARIS, Balsamiq, SOAP UI, and ServiceNow ticketing system for project management, process modeling, and system integration activities.
UAT Planning & Stakeholder Management
Adept at planning and executing User Acceptance Testing (UAT) cycles, including test plan creation, validation, verification sign-offs, and stakeholder communication to ensure solution quality and business alignment.
Business Process Modeling & Documentation
Skilled in creating detailed Business Process Flow diagrams, Cross-Functional (swim lane) diagrams, ER diagrams, and comprehensive technical documentation to support system design and cross-team alignment.
Prototyping & Wireframing
Experience designing wireframes, mockups, and interactive prototypes using tools such as Balsamiq and MS Visio to support solution validation and early stakeholder feedback.
Over 11 years of expertise in requirements gathering, gap analysis, business process modeling (BPMN 2.0), user story creation, and acceptance criteria definition across healthcare IT, insurance, and finance domains. Proficiency in producing comprehensive documentation including BRDs, FSDs, SRS, Data Dictionaries, and RTM.
Agile Project Management & Scrum Mastery
Extensive experience in Agile methodologies including Scrum and SAFe, covering sprint planning, backlog grooming, and team facilitation across global teams. Certified SAFe 5 Agilist and Professional Scrum Master I (PSM I) with a proven track record in end-to-end Agile product delivery using JIRA and Confluence.
Healthcare IT Domain Expertise
Deep domain knowledge in healthcare IT systems including HIS, EHR, Home Care, and Long-Term Care. Hands-on experience supporting product lifecycle activities from requirement gathering to release and post-production support in complex healthcare environments.
SQL & Data Analysis
Practical experience in creating SQL queries and reports using SQL Server and MySQL to support business analysis, data validation, and operational reporting needs.
Pega PRPC Development
Background as a former developer with knowledge in Pega PRPC (v5.5 to v7), enabling effective collaboration with technical teams. Certified Pega System Architect (CSA) and Certified Pega Business Architect (CPBA).
Tools & Technologies
Hands-on experience with tools including JIRA, Confluence, Microsoft Visio, ARIS, Balsamiq, SOAP UI, and ServiceNow ticketing system for project management, process modeling, and system integration activities.
UAT Planning & Stakeholder Management
Adept at planning and executing User Acceptance Testing (UAT) cycles, including test plan creation, validation, verification sign-offs, and stakeholder communication to ensure solution quality and business alignment.
Business Process Modeling & Documentation
Skilled in creating detailed Business Process Flow diagrams, Cross-Functional (swim lane) diagrams, ER diagrams, and comprehensive technical documentation to support system design and cross-team alignment.
Prototyping & Wireframing
Experience designing wireframes, mockups, and interactive prototypes using tools such as Balsamiq and MS Visio to support solution validation and early stakeholder feedback.
Experience
Professional experience5 - 10 years
Freelancer since2020
Languages
EnglishFluent
Project history
Supported product lifecycle activities from requirement gathering to release and post-production support for the Anthem Payment Dispute Resolution project. Collected and documented feature requirements, translated them into user stories and acceptance criteria, collaborated with development teams, assisted in release activities, validated production deployments, and created SQL queries and reports. Environment: JIRA, Jira Align, Confluence, Pega 8.4, MySQL, MS Visio, ServiceNow, SOAP Services.
Assisted in feature requirement collection and release documentation for a provider payment dispute resolution system using NextGen Pega Application. Supported production issues, performed root cause analysis, created SQL queries for data validation and reporting, and worked closely with product and development teams during release cycles. Environment: JIRA, Pega 8.4, MySQL, MS Visio, ServiceNow, SOAP Services.
Analyzed tasks from the NextGen application, performed root cause analysis, analyzed external system issues using SOAP UI, conducted gap analysis, prepared documentation, designed prototypes and test data, and created software acceptance test plans with validation and verification processes. Environment: JIRA, Pega 7.2, MySQL, MS Visio, ServiceNow.