02/03/2026 updated

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Senior Process Architect |Process Transformation | BPMN | Operating Models, Automation & Change

Helsinki, Finland
Worldwide
MBA - Information Systems
Helsinki, Finland
Worldwide
MBA - Information Systems

About me

Senior Process Architect with 16+ years of experience in enterprise transformation. Specialised in BPMN process architecture, operating model governance, automation enablement, and change execution across complex stakeholder environments. Available across Europe from May 2026.

AutomationTelecommunicationsBusiness Process Model and NotationBusiness ProcessesBusiness Performance ManagementBusiness Process ImprovementBusiness TransformationBusiness Workflow AnalysisChange ManagementPerformance ManagementGovernanceInformation Technology Infrastructure Libraries (ITIL)Process ArchitectureQuality ManagementService DeliveryStandardizationOperating ModelsEcosystemsCustomer ProcessesKpi Reporting
1.Senior Process Architecture & Operating Model Transformation
Senior Process Architect with 16+ years of experience delivering large-scale process and operating model transformation across complex enterprise environments in Europe. Proven track record in regulated and multi-stakeholder ecosystems, including Energy and Telecom.
2.End-to-End Process Architecture (BPMN/DMN)
Design and implementation of end-to-end business process frameworks using BPMN/DMN, covering service delivery, operations, customer processes, and transformation domains. Strong focus on standardisation, governance, and execution alignment across business and IT.
3.Operating Model & Governance Frameworks
Development of scalable operating models, process ownership structures, and governance mechanisms to ensure consistency, accountability, and measurable delivery outcomes across large organisations.
4.Process Optimisation & Automation Enablement
Process re-engineering, continuous improvement, and automation alignment through workflow optimisation and RPA-enabled operating models. Focus on efficiency, quality improvement, and sustainable operational performance.
5.Performance Management & KPI Design
Definition of process performance metrics, service KPIs, and operational dashboards to support monitoring, optimisation, and transformation execution.
6.Change & Transformation Delivery
Experienced in leading change initiatives within enterprise transformation programmes, supporting adoption, stakeholder alignment, and structured execution in regulated environments.
7.Stakeholder & Cross-Functional Leadership
Strong ability to collaborate with senior stakeholders, delivery teams, IT, and business units to translate strategy into operational reality and ensure successful programme outcomes.



Languages

FinnishBasic knowledgeEnglishNative speaker

Project history

Process Architectural Lead

50 Hertz
Leading process architecture and operating model design within a large-scale European energy transmission environment
• Designing BPMN-based end-to-end processes across service delivery, operations, and transformation domains
• Supporting cross-functional alignment between business, IT, and product teams
• Contributing to scalable delivery frameworks aligned with SAFe and ITIL principles
• Driving clarity, execution governance, and operational optimisation in complex stakeholder ecosystems

Data Transformation Advisor (Pro-bono Consulting)

Athena AG - USA
Aiding in AI strategies and implementation plans for companywide transformation. Guiding functional heads in creating change programs for their function. Educating supervisors on using ADKAR template to implement and measure change.

Common Process Manager (Principle)

Telia Company - Nordics & Baltics
Led the implementation of product lifecycle processes, including automation & compliance initiatives. Process compliances with security, regulatory and legal frameworks. Led cross-functional collaboration with senior leaders across Opcos, aligning strategic requirements. Responsible for establishing and benchmarking operational KPI globally.

Senior Business Process Management Consultant

Tech Mahindra
Supported telecom clients in establishing end-to-end BPM governance and process architecture frameworks
•Designed process models and operating governance structures to improve service delivery and execution clarity
• Led process optimisation initiatives aligned with automation and transformation roadmaps
• Collaborated with business and IT stakeholders to define scalable process standards and continuous improvement mechanisms
• Contributed to operational excellence programmes across customer operations and service assurance domains

eCommerce Product Consultant

Naveo Commerce OY -Finland
Responsible for end-to-end eCommerce process automation for clients. Managing customer relationships and identification of areas for business improvements.

Senior Process Architect (EMEA region)

Qvantel Oy- Finland
Process lead, responsible for end to end designing and development of product management processes. Business architecture analysis and re-engineering of product processes to improve delivery lead time. Stakeholder management and customer engagement to manage expectations and requirements.

Director Business Processes and Governance

Zain Telecom - Saudia Arabia
Built and led a cross-functional team from scratch, setting up governance and strategic alignment. Led the end-to-end implementation of companywide business processes architecture. Established operational performance metrics that drove continuous improvement initiatives.

Senior Process Re-Engineering Consultant

Mobily- Saudia Arabia
Customer data analysis (product and channel) to identify process improvement touch points. Business cases development with proposed improvements for senior management.

Regional Process Improvement Manager (Africa)

Millicom International Cellular - UAE, Tanzania
Formulation and implementation of service delivery processes across Africa Opcos. Project management for process automation (SOX) across Africa region (6 operations).

Regional Process Consultant - Managed Services (MEA)

Nokia (Alcatel-Lucent) - Nigeria, Qatar, Uganda, Saudi Arabia
Responsible for delivering service management process for ALU clients like Orange, Mobily & Etisalat. Due diligence of clients processes to identify gaps and device process improvement programs.

Certificates

Certified Change Management

Prosci

2023

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