Senior Business Analyst | Business Transformation | Financial Services | Agile/Scrum

Joined Deloitte Digital as Senior Consultant and was promoted to Manager after two years. Contributed to six digital transformation projects for banking and insurance clients, acting as a trusted partner to business and technology stakeholders and helping translate business needs and strategic objectives into actionable solutions. Led requirements discovery, process mapping and workflow analysis, facilitated workshops, created governance frameworks, and led multidisciplinary teams of up to 30 professionals.

Acted as Subject Matter Expert (SME) for factoring products at ING Bank Romania, contributing to a 200% increase in factoring revenues and business turnover over a three-year period through product enhancements, process optimization and close collaboration with commercial teams. Reviewed and redesigned factoring products and end-to-end workflows, led approval and implementation of new products and processes, trained the salesforce and monitored factoring portfolio performance.

Developed deep expertise in corporate factoring, product structuring, risk management and client relationship management. Led approval and implementation of new and non-standard factoring products, monitored bank-level factoring KPIs, developed marketing initiatives and mentored junior colleagues. Assumed Head of Factoring responsibilities in the manager absence.