11/06/2025 updated
100 % available
Senior Change & Program Manager - Behavioral Change & Process Harmonisation
Bilthoven, Netherlands
Worldwide
HBO Organisational PsychologyAbout me
I’m a change manager with a background in psychology who loves bringing people, cultures and ideas together. Calm, curious and human-focused, with a bit of humour — and willing to make a tough call when it truly helps the team move forward.
Agile MethodologyBehaviour TherapyBusiness Process ImprovementChange ManagementCommunication DesignComputer SecurityDutchFrenchGovernanceInformation Technology Infrastructure Libraries (ITIL)IT Service ManagementLean Six SigmaPortfolio ManagementStakeholder EngagementStakeholder Management
Organisational Change Management
Expertise in driving organisational and behavioural change across international, matrix-driven organisations with 20+ years experience in technology-enabled transformation processes
ITIL Process Harmonisation
Leadership in global ITIL process harmonisation across IT Services including Asset, Change, Incident & Problem Management with proven results in balancing French and Dutch business cultures
Agile & SAFe Methodologies
Skilled in building natural teams, improving operating models, and coaching teams in SAFe/Agile ways of working to strengthen IT-business collaboration
Stakeholder Engagement & Governance
Experience in public and private sector stakeholder management with focus on governance frameworks and portfolio management alignment
Lean Six Sigma Implementation
Green Belt certified with experience in continuous improvement mindset training for 600+ employees and 20% incident time reduction
Training & Communication Design
Design and delivery of tailor-made programmes including Change Facilitation workshops for 200+ leaders and stakeholder impact analyses
Cross-Cultural Leadership
Leadership experience across Netherlands, France, Canada and UK with ability to navigate different business cultures and international environments
Cyber-Security Domain Expertise
Experience in complex, high-tech and engineering-driven environments including Schiphol cyber-security domain transformations
Expertise in driving organisational and behavioural change across international, matrix-driven organisations with 20+ years experience in technology-enabled transformation processes
ITIL Process Harmonisation
Leadership in global ITIL process harmonisation across IT Services including Asset, Change, Incident & Problem Management with proven results in balancing French and Dutch business cultures
Agile & SAFe Methodologies
Skilled in building natural teams, improving operating models, and coaching teams in SAFe/Agile ways of working to strengthen IT-business collaboration
Stakeholder Engagement & Governance
Experience in public and private sector stakeholder management with focus on governance frameworks and portfolio management alignment
Lean Six Sigma Implementation
Green Belt certified with experience in continuous improvement mindset training for 600+ employees and 20% incident time reduction
Training & Communication Design
Design and delivery of tailor-made programmes including Change Facilitation workshops for 200+ leaders and stakeholder impact analyses
Cross-Cultural Leadership
Leadership experience across Netherlands, France, Canada and UK with ability to navigate different business cultures and international environments
Cyber-Security Domain Expertise
Experience in complex, high-tech and engineering-driven environments including Schiphol cyber-security domain transformations
Experience
Professional experience10+ years
Freelancer since2018
Languages
GermanBasic knowledgeEnglishFluentFrenchBasic knowledgeDutchNative speaker
Project history
Designed and delivered tailor-made programmes for corporates and public organisations. Delivered stakeholder impact analyses, designed AF/KL-wide standards and rollout model, established governance and training framework, created Change Facilitation workshops, and embedded Lean Six Sigma principles resulting in aligned ITIL processes and measurable efficiency gains.
Drove organisational and behavioural change within the Privileged Access Management and Enterprise Access Management programmes. Restarted stalled PAM implementation, defined governance frameworks, designed EAM blueprint, and facilitated adoption workshops resulting in sustainable adoption and improved cyber-resilience.
Led global ITIL process harmonisation across AF/KL IT Services balancing French and Dutch business cultures. Delivered Change Facilitation training to 200+ project leads, introduced cross-functional natural teams, trained 600+ employees in Lean and Agile mindsets, and introduced governance model with KPIs achieving higher efficiency and lasting behavioural change.