SENIOR COMMUNITY MANAGER, SMM SPECIALIST

Results-driven SMM specialist with 4+ years of experience and Senior Community Manager with 3+ years in digital marketing, content strategy, and client communications. Skilled in managing multi-platform campaigns, analyzing audience engagement, and enhancing brand presence. Passionate about community building and delivering impactful marketing solutions.

Skills:
Social Media Strategy & Content Marketing

• Developing and executing social media strategies across platforms (Facebook, Instagram, Telegram).
• Creating content calendars and analyzing performance to optimize engagement and reach.

CRM & Data Analytics

• Managing customer relationships using CRM tools.
• Analyzing data with Google Analytics to improve audience targeting and campaign effectiveness.

Copywriting

• Writing engaging social media posts, website content, and marketing materials.
• Crafting compelling headlines and calls-to-action aligned with brand tone.

Visual Content Creation (Canva, Figma, VN)

• Designing social media graphics and video content.
• Ensuring consistency with brand guidelines and optimizing for different platforms.

Community Management & Engagement

• Managing interactions with followers and building an engaged online community.
• Handling customer inquiries and resolving issues to maintain a positive brand image.

Interviewing & Storytelling

• Conducting interviews to create authentic brand stories.
• Crafting narrative-driven content to strengthen audience connection.

Email Marketing & Automation

• Setting up and managing automated email campaigns (Mailchimp, HubSpot).
• A/B testing and optimizing email performance to increase open and click rates.

Project Coordination & Task Management

• Managing projects and team tasks using Trello.
• Ensuring timely delivery and maintaining workflow efficiency.

Basic Graphic & Video Editing

• Editing graphics and videos for social media and campaigns.
• Creating content optimized for platform-specific requirements.

Team Coordination & Leadership

• Delegating tasks effectively and fostering team collaboration.
• Motivating team members and resolving conflicts to ensure smooth operations.

Problem-Solving & Decision-Making

• Making quick, data-informed decisions under pressure.
• Identifying risks and finding solutions to improve performance.

Communication & Negotiation

• Building strong relationships with clients and stakeholders.
• Negotiating terms and resolving issues diplomatically.

? Adaptability & Multitasking

• Managing multiple projects simultaneously while maintaining quality.
• Adapting to changing priorities and industry trends.

Attention to Detail & Time Management

• Ensuring accuracy and consistency in all content and communications.
• Managing deadlines and prioritizing tasks effectively.