03/09/2026 updated

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Senior Conversational AI Engineer

Pune, India
Only remote
Master of Science in Physics (Applied Physics)
Pune, India
Only remote
Master of Science in Physics (Applied Physics)

Profile attachments

Resume_2026.pdf

JavaScriptArtificial IntelligenceAmazon Web ServicesMicrosoft AzureContinuous IntegrationCost ReductionMicrosoft Dynamics CRMGitHubPython (Programming Language)Lex (Software)Named Entity RecognitionNode.jsRequirements AnalysisSalesforce.ComSystems ArchitectureTypeScriptGoogle CloudCloud Platform SystemChatbotsDelivery PipelineMulti-Agent SystemsBackendGitEnterprise IntegrationGraphQLRestful ApigRPCMultiplatformWebhooksSalesforce MuleSoftProgramming Languages
Conversational AI Development
Multi-platform conversational AI solutions across Google Dialogflow CX, AWS Lex, Kore.ai, and Amelia platforms with 15+ production implementations serving 1M+ users globally

Multi-Agent System Architecture
Sub-agent hierarchies and intra-agent communication patterns with sophisticated orchestration reducing response latency by 40%

Enterprise Integration
Salesforce, MuleSoft, and MS Dynamics integrations achieving $1M+ annual cost savings with enterprise-grade reliability

Programming Languages
Python, Node.js, TypeScript, and JavaScript for backend architectures and webhook fulfillment services

Cloud Platform Management
GCP, AWS, and Azure multi-cloud deployments with Lambda, ECS, Container Apps, and Cloud Functions

CI/CD Pipeline Development
Git, GitHub Actions, AWS CodePipeline, and Azure DevOps for automated agent deployments

Intent Training and Entity Extraction
Custom intent recognition, entity extraction, and AI output fine-tuning with 95%+ accuracy across diverse use cases

API Integration
RESTful APIs, GraphQL, gRPC, Webhooks, and telephony STT/TTS integration for comprehensive system connectivity

Experience

Professional experience0 - 5 years
Freelancer since2026

Languages

EnglishFluentHindiNative speaker

Project history

Senior Conversational AI Engineer

EXL Services - Digital Transformation
Multi-Platform Conversational AI Development across Dialogflow CX, AWS Lex, Kore.ai, Salesforce, MuleSoft with multi-agent architectures and enterprise integrations

Senior Conversational AI Developer

Accenture Google Business Group - Google Partner
Multi-Agent AI Systems development for USA Retail Client using Google ADK, Gemini Live API, BigQuery, Vertex AI with real-time voice and text capabilities

Conversational AI Engineer

Tata Consultancy Services - Google Business Unit
Financial Services Trading Conversational AI Platform, Healthcare Conversational AI POC, US Retail Chain CCAI Platform Production, and Telecom Voice-First Multi-Platform Solution development

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