10/28/2026 updated
100 % available
Senior Customer Success Manager | SaaS | Enterprise Accounts | Revenue Growth
Noida, India
Only remote
Master of Business AdministrationTesting (Software)Interactive Voice ResponseSoftware as a ServiceWeb Application DevelopmentChatbots
Customer Success Management
End-to-end ownership of enterprise and mid-market B2B client lifecycles including onboarding, SLA governance, renewals, and expansion. Management of a portfolio worth over 5.5 Cr with an NPS of 9 maintained across enterprise accounts.
AI VoiceBot Deployment & LLM Prompt Engineering
Deployment of AI VoiceBots for lead qualification, loan application journeys, and EMI collection. Authoring of VoiceBot scripts and LLM prompts for primary conversation flows and entity extraction, optimising AI workflows to improve Gross Margin from -32% to +28%.
Revenue Ownership & Upsell Strategy
Driving MRR growth and upsell within existing enterprise accounts. Achieved 8x MRR growth at DMI Finance in under 3 months and drove 22L MRR expansion at Unicommerce by identifying upsell opportunities and increasing product adoption.
API Testing & Integrations
API testing and integrations using Postman with ERPs such as Genesys and Logic, enabling seamless multichannel order and inventory management.
Data Analysis & MIS Reporting
MIS reporting, billing, invoicing, and monthly revenue closure. Data analysis using SQL to support business operations and performance monitoring.
Project & Campaign Management
Building and managing 15+ enterprise campaigns, monitoring KPIs, conversions, and quality metrics. Use of tools such as Jira, Confluence, Zoho Projects, and Sprint Planning for structured project delivery.
Client Onboarding & Adoption
Ownership of complete client onboarding lifecycles from kickoff to go-live within 10-30 days. Conducting product demos, training sessions, and webinars to accelerate adoption and reduce early-stage churn.
Stakeholder Management
Cross-functional collaboration with Sales, Product, and Tech teams as well as CXO-level stakeholders to deliver customised enterprise solutions and QBRs.
AI-Powered Product Development
Building of an AI-powered ATS resume score checker using Next.js, Supabase, Anthropic Claude, and Razorpay with automated PDF reports, keyword analysis, and AI-rebuilt resumes.
End-to-end ownership of enterprise and mid-market B2B client lifecycles including onboarding, SLA governance, renewals, and expansion. Management of a portfolio worth over 5.5 Cr with an NPS of 9 maintained across enterprise accounts.
AI VoiceBot Deployment & LLM Prompt Engineering
Deployment of AI VoiceBots for lead qualification, loan application journeys, and EMI collection. Authoring of VoiceBot scripts and LLM prompts for primary conversation flows and entity extraction, optimising AI workflows to improve Gross Margin from -32% to +28%.
Revenue Ownership & Upsell Strategy
Driving MRR growth and upsell within existing enterprise accounts. Achieved 8x MRR growth at DMI Finance in under 3 months and drove 22L MRR expansion at Unicommerce by identifying upsell opportunities and increasing product adoption.
API Testing & Integrations
API testing and integrations using Postman with ERPs such as Genesys and Logic, enabling seamless multichannel order and inventory management.
Data Analysis & MIS Reporting
MIS reporting, billing, invoicing, and monthly revenue closure. Data analysis using SQL to support business operations and performance monitoring.
Project & Campaign Management
Building and managing 15+ enterprise campaigns, monitoring KPIs, conversions, and quality metrics. Use of tools such as Jira, Confluence, Zoho Projects, and Sprint Planning for structured project delivery.
Client Onboarding & Adoption
Ownership of complete client onboarding lifecycles from kickoff to go-live within 10-30 days. Conducting product demos, training sessions, and webinars to accelerate adoption and reduce early-stage churn.
Stakeholder Management
Cross-functional collaboration with Sales, Product, and Tech teams as well as CXO-level stakeholders to deliver customised enterprise solutions and QBRs.
AI-Powered Product Development
Building of an AI-powered ATS resume score checker using Next.js, Supabase, Anthropic Claude, and Razorpay with automated PDF reports, keyword analysis, and AI-rebuilt resumes.
Experience
Professional experience5 - 10 years
Freelancer since2026
Languages
EnglishGoodHindiNative speaker
Project history
Built an AI-powered ATS resume score checker for Indian job seekers using Next.js, Supabase, Anthropic Claude, and Razorpay. Pay-per-scan model with automated PDF reports, keyword analysis, and AI-rebuilt resumes.
Deployed AI VoiceBots for clients including DMI Finance and Moneyview for lead qualification, end-to-end loan application journeys, and EMI collection. Authored VoiceBot scripts and LLM prompts, optimised AI workflows improving Gross Margin from -32% to +28%. Led end-to-end success for enterprise and mid-market B2B clients managing a 5.5 Cr+ book of business. Managed a team of 6 including Associates, a Trainer, and a Business Analyst.
Managed 30+ large enterprise accounts as a trusted post-sales advisor. Drove 22L MRR expansion by identifying upsell opportunities and increasing product adoption. Maintained NPS of 9 across enterprise accounts. Led API testing and integrations with ERPs such as Genesys and Logic using Postman. Partnered with Sales, Product, and Tech teams to deliver customised enterprise solutions.