02/24/2026 updated
100 % available
Cyber-security Client Success Manager
srinagar, India
Only remote
M.C.A Pursuing - LPU online (2026-2027)About me
I am a highly motivated person with a 95% client retention as customer success manager. I have technical know how of the cybersecurity as demonstrated by my CompTIA Security+ ce certification and ISC2 CC (Pre) certification. I like to keep in touch with latest technologies to enhance my portfolio.
Penetration TestingAsanaCustomer Relationship ManagementChange ManagementCisco PIXSoftware as a ServiceCluster AnalysisComputer SecurityCustomer Lifecycle ManagementNetwork Address TranslationEmployee RetentionSalesIntelligence AssessmentInternet Protocol Security (IP SEC)OSI Models
Cybersecurity Management
External Attack Surface Management (EASM) and enterprise customer lifecycle management with proven track record of managing $900K+ annual recurring revenue portfolios
Network Security
Firewall Cisco ASA 5505 configuration including stateful and stateless firewalls, clustering, NAT, PAT, DMZ setup, IPSec, PKI & SSL, TCP/IP, LDAP, TACACS, RADIUS, OSI model
Vulnerability Assessment
Penetration Testing (VAPT) quality analysis and vulnerability assessment validation with OWASP Top 10, NIST, CIS Benchmarks expertise
Client Success & Retention
Customer Success & SaaS Skills with 95%+ renewal rate achievement through proactive account health tracking and escalation resolution
Enterprise Account Management
Enterprise Account Management across Fortune-500 and large Indian enterprises with QBRs & Executive Stakeholder Engagement
Information Gathering
Information Gathering using Nmap, Wireshark, Reconnaissance using Kali Linux, OWASP tools for network and cloud exposure analysis
Training & Documentation
Training & Documentation including CCNA lab environments, production documentation of processes, design of training documents, SOP documents, Change Management
Project Management
Project Management using ClickUp, Basecamp, Excel for cross-functional coordination between Sales, Product, and Engineering teams
External Attack Surface Management (EASM) and enterprise customer lifecycle management with proven track record of managing $900K+ annual recurring revenue portfolios
Network Security
Firewall Cisco ASA 5505 configuration including stateful and stateless firewalls, clustering, NAT, PAT, DMZ setup, IPSec, PKI & SSL, TCP/IP, LDAP, TACACS, RADIUS, OSI model
Vulnerability Assessment
Penetration Testing (VAPT) quality analysis and vulnerability assessment validation with OWASP Top 10, NIST, CIS Benchmarks expertise
Client Success & Retention
Customer Success & SaaS Skills with 95%+ renewal rate achievement through proactive account health tracking and escalation resolution
Enterprise Account Management
Enterprise Account Management across Fortune-500 and large Indian enterprises with QBRs & Executive Stakeholder Engagement
Information Gathering
Information Gathering using Nmap, Wireshark, Reconnaissance using Kali Linux, OWASP tools for network and cloud exposure analysis
Training & Documentation
Training & Documentation including CCNA lab environments, production documentation of processes, design of training documents, SOP documents, Change Management
Project Management
Project Management using ClickUp, Basecamp, Excel for cross-functional coordination between Sales, Product, and Engineering teams
Experience
Professional experience5 - 10 years
Freelancer since2026
Languages
EnglishNative speaker
Project history
Own and manage a $900K+ annual recurring revenue portfolio across enterprise clients in BFSI, manufacturing, education, and government sectors. Act as primary relationship owner for 15+ large customers including Tata Steel, NSE, Godrej, and TVS Motors, driving renewals, adoption, and expansion.
Delivered technical support for Virgin Media broadband/TiVo using SCV and ICOMS. Developed strong customer handling skills while resolving high-volume technical queries.
Conducted CCNA R&S training with practical labs using GNS3 and real hardware. Taught routing metrics, ACLs, NAT, VLANs, and firewall configurations. Designed network topologies, executed security labs, and documented protocols.