02/17/2026 updated
Premium member
100 % availableProgram Manager (Operations & IT)
LA BALME DE SILLINGY, France
Worldwide
Master's in applied mathematicsAbout me
Strategic PMO & Program Manager (Ops & IT) with 25+ years leading global transformations in luxury & retail. Governance, operating models, change & adoption, delivery at scale across multi-region stakeholders. Based in Geneva; Permit G
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PMO & Program Manager (Operations & IT) with 25+ years of international experience across luxury and retail, including 10 years at Richemont. I lead complex, multi-market transformations by bridging executive strategy with delivery through strong governance, operating models and measurable outcomes.
At Richemont, I drove worldwide change & adoption of omnichannel operations across 15 Maisons, 61 markets, and 7 regions, covering operating model design, compliance rollout, and BCP/service continuity. Impact: online revenue scaled from €0.36bn to €1.3bn (+260%) through omnichannel transformation and market expansion.
As a freelance partner (PMO / Program Manager, interim support when required), I align executive stakeholders, central teams and markets around KPI-driven steering: prioritisation, risk & dependency management, decision cadence and delivery assurance.
Core expertise
- Program & portfolio governance (PMO): steering, reporting, risks/dependencies, executive alignment
- Operating models (TOM): processes, RACI/standards, scalable ways of working
- Change & adoption: stakeholder alignment, communications, training and adoption tracking
- Performance management: KPI frameworks and dashboards (business + operational)
- Vendor/offshore orchestration and delivery at scale
Platforms & tools (selected): SFCC, AEM, Oracle Commerce (ATG), Shopify; Power BI, Celonis, Signavio, Looker; Jira/Confluence, MS Project; AI for PMO productivity and CS/CRC digitalisation.
I typically support international groups that need a senior PMO to structure governance, secure delivery of strategic programmes, and improve omnichannel performance in a measurable, execution-focused way.
Experience
Professional experience10+ years
Freelancer since2025
Languages
EnglishFluentFrenchNative speaker
Project history
Led global e-commerce and omnichannel operations transformation for 10 Maisons and 7 regions, acting as Business Process Owner of digital retail operations and key partner to brand and market leadership teams.
Key contributions & achievements:
• Coordinated cross-Maison & regions business alignment.
• Designed end-to-end digital and physical retail flows.
• Rolled out the SAP Operating Model.
• Led change management and training initiatives.
• Defined BCP strategy to safeguard distribution through COVID-19.
• Managed integration of Delvaux, Roger Dubuis, A. Lange & Söhne into Richemont’s ecosystem.
• Delivered business and gap analyses, supporting rollout of omnichannel capabilities. (Fluent OMS)
• Partnered with Technology and Maisons to co-develop scalable digital solutions.
→ Impact: E-Commerce Acceleration Lead
• Increasing online revenue from €0.36bn to €1.3bn (+260%, 3.6x)
• Orchestrated e-commerce acceleration and end-to-end omnichannel retail transformation at the group level.
Acted as primary contact for Montblanc and IWC, leading their digital transformation programs and defining strategic roadmaps aligned with Group Digital priorities.
Key contributions & achievements:
• Led planning, development and operational management support for online shops worldwide.
• Implemented Richemont digital templates and coordinated global E-Commerce rollouts.
• Managed and coordinated collaborations with marketplaces (e.g. Amazon, Tmall) & Cross-Border E-Commerce
• Oversaw digital governance, managing cross-functional teams (IT, UX, analytics, marketing, operations).
• Supported major events such as Watches & Wonders.
• Introduced omnichannel features (Click & Collect, Click-from-Store, Ship-from-Store.
• Piloted adoption of retail digital applications across 100+ markets and 6 regions.
→ Impact: Accelerated digital convergence of Montblanc & IWC
• Contributed to achieving c. 25% E-Commerce revenue CAGR.
• Increased +100% e-commerce conversion rate
• Drove a 33% reduction in bounce rate
• Delivered 4x change throughput at flat budget
Delivered digital & omnichannel strategies for Monoprix, Vilebrequin, Kiabi, and Anios.
• Defined digital blueprints (Salesforce, Oracle, SAP)
• Managed implementation projects across 8 countries
• Led business process optimisation & change programs