03/20/2026 updated
100 % available
Senior Dynamics 365 CRM and SCM Functional Consultant
DARTFORD, United Kingdom
Worldwide
MRes Innovative Manufacturing and DesignAbout me
An experienced D365 Consultant with over 10 years of experience delivering complex transformation programmes across various sectors. I specialise in designing and implementing end-to-end business solutions that optimise customer engagement, streamline operations, and drive business value.
Agile MethodologyAutomationMicrosoft AzureCustomer Relationship ManagementBusiness AnalysisBusiness Process MappingBusiness RequirementsContinuous IntegrationData MigrationMicrosoft Dynamics CRMFunctional DesignProject ManagementMicrosoft DynamicsMicrosoft SoftwaresOperational Excellence
Dynamics 365 Customer Engagement
Deep functional knowledge and expertise in configuring, customizing and implementing D365 CE modules with 8+ years of specialized experience
CRM Business Process Analysis
Advanced skills in analyzing supply chain processes, identifying inefficiencies and proposing optimization solutions for operational excellence
Data Migration and Integration
Comprehensive experience in managing end-to-end data migration strategies and seamless integration between legacy systems and D365
Power Platform Automation
Proficiency in Power Automate, Power BI and Microsoft Flow for process automation and business analytics
System Integration Testing
Expertise in conducting SIT, UAT and production deployments ensuring successful go-live implementations
Stakeholder Workshop Management
Strong capabilities in leading workshops across multiple regions to gather business requirements and translate them into functional specifications
Project Management Methodologies
Certified knowledge in PRINCE 2, PMP, Agile Project Management and Scrum Product Owner practices
Azure DevOps and CI/CD
Experience with continuous integration and deployment processes using Azure DevOps for system enhancement
Salesforce Marketing Cloud
Functional expertise in SFMC implementation and digital channel consolidation
Deep functional knowledge and expertise in configuring, customizing and implementing D365 CE modules with 8+ years of specialized experience
CRM Business Process Analysis
Advanced skills in analyzing supply chain processes, identifying inefficiencies and proposing optimization solutions for operational excellence
Data Migration and Integration
Comprehensive experience in managing end-to-end data migration strategies and seamless integration between legacy systems and D365
Power Platform Automation
Proficiency in Power Automate, Power BI and Microsoft Flow for process automation and business analytics
System Integration Testing
Expertise in conducting SIT, UAT and production deployments ensuring successful go-live implementations
Stakeholder Workshop Management
Strong capabilities in leading workshops across multiple regions to gather business requirements and translate them into functional specifications
Project Management Methodologies
Certified knowledge in PRINCE 2, PMP, Agile Project Management and Scrum Product Owner practices
Azure DevOps and CI/CD
Experience with continuous integration and deployment processes using Azure DevOps for system enhancement
Salesforce Marketing Cloud
Functional expertise in SFMC implementation and digital channel consolidation
Experience
Professional experience5 - 10 years
Freelancer since2015
Languages
EnglishFluent
Project history
Leading stakeholder workshops across UK and EU regions, configuring D365 CE solutions using low-code/no-code capabilities, implementing Power Automate flows and supporting system integration testing
Conducting workshops with global stakeholders, studying legacy systems, customizing D365 CE modules for Sales, Marketing and Customer Service, and managing data migration strategies
Managing end-to-end D365 implementation lifecycle including blueprinting, configuration, testing and post-go-live support while leading cross-functional teams