10/19/2026 updated

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Senior Email & Microsoft 365 Engineer | Product Manager | IT Infrastructure Expert

Bucuresti, Romania
Only remote
Bachelor's Degree in International Business, Bucharest University of Economic Studies
Bucuresti, Romania
Only remote
Bachelor's Degree in International Business, Bucharest University of Economic Studies

Profile attachments

CV Cristian Dimofte - Aug 2026.pdf

Messaging & Microsoft 365
Extensive expertise in Exchange Online, Exchange Server 2003-2019, Microsoft 365, mailbox migrations, mailbox provisioning and Microsoft Teams. Proven track record in enterprise email infrastructure and complex email-engineering initiatives.

Automation & Development
Strong proficiency in PowerShell, Power Apps, Power Automate, C#, Git, Azure DevOps, Visual Studio and Visual Studio Code. Development of automation solutions to streamline operations and recurring processes.

Identity & Infrastructure Management
Deep knowledge of Active Directory, Group Policy, DNS, DHCP, Windows Server, Hyper-V, VMware and Citrix XenApp. Leveraging these technologies to optimise enterprise environments and ensure system reliability.

Enterprise Troubleshooting & Incident Management
Comprehensive capabilities in enterprise troubleshooting, incident and change management, monitoring, backup and archiving, as well as technical documentation for complex IT environments.

Product & Program Management
Experience leading product and program work across Microsoft Managed Desktop, Windows Autopatch and Windows Servicing & Delivery customer-experience initiatives, including Scrum Master responsibilities and post-incident review processes.

UI/UX Direction & Power Platform Development
Ownership of UI/UX direction for internal AI support solutions and development of Power Apps hubs to centralise team activities and automate recurring operational processes.

Technical Training & Knowledge Sharing
Delivery of technical workshops, PowerShell training, Exchange Online troubleshooting sessions and knowledge-sharing as a Microsoft Certified Trainer and Microsoft Ignite Subject Matter Expert and speaker.

Operations & Monitoring
Hands-on experience with enterprise monitoring platforms, backup and archiving solutions, SQL Server, VMware and endpoint protection in large-scale infrastructure environments spanning hundreds of servers.

Languages

EnglishFluentRomanianNative speaker

Project history

Email Project Engineer

European Commission
Contributing to projects focused on enterprise email infrastructure and messaging services. Applying extensive Exchange, Microsoft 365 and automation experience to complex email-engineering initiatives. Cooperating with architects and construction personnel during project planning stages, ensuring comprehensive integration. Producing detailed specifications and coordinating cross-functional teams for seamless project execution.

Senior Product Manager / Senior Customer Experience Program Manager

Microsoft
Led product and program work across Microsoft Managed Desktop, Windows Autopatch and Windows Servicing & Delivery customer-experience initiatives. Owned UI/UX direction for the WSD CARE AI internal support solution. Developed the ACES Hub in Power Apps and automated recurring processes with Power Automate. Co-owned the internal post-incident review process and served as Scrum Master for PMO and Device Health teams.

Senior Premier Field Engineer / Senior Customer Engineer - Exchange

Microsoft
Advised enterprise customers across EMEA on Exchange Online, messaging architecture, mailbox migrations and operational readiness. Acted as Subject Matter Expert for mailbox migrations to Exchange Online. Delivered technical workshops and knowledge-sharing sessions. Participated as a Microsoft Ignite SME and speaker at Microsoft Ignite The Tour. Contributed engineering improvements to Microsoft connectivity-troubleshooting resources and PowerShell-based diagnostic solutions.

Senior Support Escalation Engineer - Exchange Online

Microsoft
Provided Level 3 escalation support for complex Exchange Online cases across EMEA, with a specialization in mailbox migrations. Consulted Level 2 support teams, mentored engineers and delivered advanced troubleshooting and migration training.

Support Escalation Engineer - Exchange Online

Microsoft
Resolved complex Exchange Online incidents and served as a trusted escalation point for EMEA support teams. Created and delivered technical enablement on migration troubleshooting, PowerShell log analysis and structured customer-data collection. Built automation and troubleshooting resources, including contributions to O365Troubleshooters and internal support-engineering initiatives.

IT Support Specialist - Windows Servers

IBM Romania
Provided Level 2/3 support for Deutsche Bank infrastructure spanning more than 300 physical and virtual servers. Supported Windows Server, SQL Server, VMware, endpoint protection and enterprise monitoring platforms.

IT Support Engineer

Cegeka Romania
Supported infrastructure for 60+ customers and more than 2,000 servers across Microsoft, VMware, Citrix, backup, storage and monitoring technologies. Resolved incidents, requests and changes and provided escalation support to Level 1 teams.

IT Infrastructure Engineer

GE Money Romania / Garanti Consumer Finance
Administered Active Directory for 700+ users and computers and supported servers, virtualization, backup, VPN, telephony, security and data-center operations.

IT Officer - Helpdesk Support

GE Money Romania
Delivered Level 1 workplace support and automated software deployment and routine administration through scripts.

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