03/23/2026 updated
100 % available
Senior IT Analyst & Customer Support Specialist
Timisoara, Romania Bachelor's Degree in Automation, Computers & Information Technology
About me
Technical Support Specialist with 4+ years at Continental and Atos. Expert in customer support, IT troubleshooting, and ticketing systems. University degree completed in English. Available for remote work across time zones. Ready to deliver professional, reliable support immediately.
HTMLData AnalysisPenetration TestingTechnical SupportCustomer Relationship ManagementCascading Style Sheets (CSS)Computer SecurityInformation Technology ConsultingConsultingConversion Rate OptimizationDigital MarketingGoogle AnalyticsHelp DeskMaintenanceNetwork Architecture
Cyber Security & IT Analysis
Technical support and analysis for enterprise IT systems with focus on cyber security, troubleshooting complex technical issues and stakeholder communication
Network Infrastructure Management
Network infrastructure monitoring and maintenance, system alerts response and connectivity issues resolution
Customer Support & Technical Consulting
IT consulting and technical support delivery, helpdesk ticket management and customer request handling with multilingual capabilities
Microsoft Office Suite & Google Workspace
Proficiency in Sheets, Docs, Gmail and comprehensive office productivity tools
CRM Systems & Ticketing Platforms
Customer relationship management systems and ticketing platform operations
HTML/CSS & Basic Coding
Basic HTML/CSS knowledge and technical troubleshooting with coding capabilities
Hardware & Software Troubleshooting
Hardware troubleshooting, software installation and network basics expertise
Digital Marketing & Analytics
Facebook Ads management, Google Analytics and conversion optimization
Cisco Network Certification
Cisco Certified Network Associate (CCNA) course
Penetration Testing
SANS Enterprise Penetration Testing (GIAC) course
Languages
EnglishFluentRomanianNative speaker
Project history
Provide technical support and analysis for enterprise IT systems, troubleshoot complex technical issues and communicate solutions to stakeholders, collaborate with international teams in English on daily basis, handle customer inquiries and resolve technical problems efficiently, document processes and create clear technical documentation
Monitored and maintained network infrastructure, responded to system alerts and resolved connectivity issues, provided technical support to internal customers, communicated with international teams in English
Provided IT consulting and technical support to library staff, troubleshot hardware and software issues, managed helpdesk tickets and customer requests, created user documentation and training materials