02/23/2026 updated

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Senior IT Consultant | Product Owner | IT Project Manager – Data & CRM & Digital | 10+ years

Paris, France
Worldwide
Master’s Degree in Information Systems and Business Management (MIAGE)
Paris, France
Worldwide
Master’s Degree in Information Systems and Business Management (MIAGE)

Profile attachments

CV-MK-EN-VFFF.pdf

Application Programming Interfaces (APIs)Atlassian ConfluenceAtlassian JiraMicrosoft AzureCustomer Relationship ManagementCustomer ExperienceChange ManagementSoftware as a ServiceCloud ComputingCustomer Data ManagementExtract Transform Load (ETL)Data ManagementData QualityMobile Device ManagementE-CommerceGovernanceMarketingIT Service ManagementMarketing AutomationScrum MethodologyProgram ManagementProduct OwnershipVenta al por MenorRequest for ProposalSalesforce.ComStakeholder ManagementUser StoriesBrandingCampaignsAdobe CampaignAcceptance TestingKanbanKubernetesReal Time DataApache KafkaReporting ToolsLegacy SystemsServicenow
Domains & Responsibilities
IT project & program management (end-to-end delivery)
Product ownership: vision, roadmap, backlog, user stories, UAT
Customer Data Platforms (CDP): design, run, evolution, migration
Master Data Management (MDM) & customer 360
CRM, marketing automation, consent & preference management
Omnichannel customer journeys (e-commerce, retail, campaigns, service)
Change management, training, documentation, handover

Technology & Data
CDP / MDM: home-grown platforms, Imagino, Reltio
CRM & marketing: Salesforce ecosystem, Adobe Campaign, email/campaign tools
Data & integration: APIs, batch interfaces, ETL/ELT, real-time data flows, data quality
Cloud & modern stack: exposure to Microsoft Azure, Kafka, Kubernetes (fundamentals)
Tools: JIRA, Confluence, ServiceNow (or similar ITSM), monitoring & reporting tools

Ways of Working
Agile / Scrum, Kanban, hybrid and SAFE-like environments
Stakeholder management (IT, business, legal, local markets, vendors)
Vendor and integrator coordination, RFP/RFI contribution
Governance: backlog, incidents, change requests, releases

Experience

Professional experience10+ years
Freelancer since2019

Languages

EnglishFluentFrenchNative speaker

Project history

Senior IT Consultant / Product Owner – Customer Data Platform (CDP)

CHANEL

Goods & Retail

>10.000 team member

  1. Led the run and evolution of a regional Customer Data Platform used across multiple European markets (marketing, CRM, retail, e-commerce).
  2. Acted as Product Owner for the CDP: defined vision and roadmap, managed backlog, prioritised features with business owners (CRM, media, e-commerce, analytics).
  3. Piloted the migration of the legacy in-house CDP from a physical/on-premise architecture to Azure cloud, working closely with architecture, infrastructure and security teams.
  4. Subsequently coordinated the migration from the legacy in-house CDP to Imagino (Saas CDP), ensuring functional parity, data quality and minimal disruption for downstream systems (Salesforce, POS, campaign tools, reporting).
  5. Worked with global teams on MDM / customer 360 topics, aligning the regional CDP with the global Reltio master data model.
  6. Supervised data integrations with Salesforce, POS, Adobe Campaign and other tools: specifications, interface design, incident management, performance and data quality monitoring.
  7. Managed consent and privacy constraints for specific markets with stricter regulations, in close collaboration with legal and local teams.
  8. Facilitated UAT and go-lives for new features and market rollouts; supported local teams during deployment (training, documentation, hypercare).
  9. Collaborated with external vendors and integrators; challenged technical proposals and ensured alignment with architecture guidelines and security standards.

IT Project Manager / PO – Client & Billing Platforms

CITEO

Energy, Water & Environment

1000-5000 team member

  1. Led the implementation of a new back-office portal to manage producer contracts and calculation of eco-contributions (bonus–malus system on packaging and plastics) for French companies.
  2. Drove product scoping and UX/UI design, working with business owners to define user journeys, screens and functional requirements.
  3. Owned the backlog and user stories, prioritised features, coordinated testing and go-live, and set up KPIs and monitoring for usage and data quality.
  4. Managed the deployment of a Salesforce-based dunning & invoicing reminder module: orchestration of campaigns, targeting logic and follow-up workflows.
  5. Organised and facilitated workshops, wrote functional specifications, defined test strategy and acceptance criteria, and supervised deployment and handover to operational teams.
  6. Worked in a national B2B environment with strong regulatory and reporting constraints.

IT Project Manager / MOA – Regulatory Data Product

BNP PARIBAS

Banking & Financial Services

>10.000 team member

  1. Managed the deployment of a regulatory data platform based on Ab Initio for ingestion and processing of Finance data across several European entities.
  2. Contributed to data lineage, data quality and traceability design to meet regulatory and audit requirements (controls, reconciliation, documentation).
  3. Maintained a data backlog: user stories, test cases, acceptance criteria, and follow-up of defects and enhancements until production.
  4. Coordinated with Group Finance, IT, data governance and compliance teams to align requirements and delivery.
  5. Prepared and steered UAT cycles and supported go-live and early-life support of new data flows and controls.

IT Project Manager – CRM & Mobile Field Tools

GRDF

Energy, Water & Environment

>10.000 team member

  1. Led the refactoring and integration of the CRM application @ToutPrisca with other domain systems: interface contracts, data exchange schemes, SLAs and error handling.
  2. Gathered and formalised business requirements, wrote user stories and functional specifications, and coordinated with development and integration teams.
  3. Managed UAT, defect follow-up and go-live for new CRM features and interfaces.
  4. Piloted the national rollout of “noMAde”, a mobile solution for field teams (tablet/smartphone equipment, access to customer and contract data on the move).
  5. Organised user onboarding, training and change management, and provided support during ramp-up to secure adoption in the field.
  6. Worked in a national energy market context, with strong operational and service continuity constraints.

IT Project Manager – Metasearch Connectivity & B2B Booking Solutions

ACCORHOTELS

Other

>10.000 team member

  1. Managed the refactoring of metasearch connectivity between the central reservation system TARS and partners such as Trivago, TripAdvisor, Google, etc.
  2. Defined functional and technical specifications for price and availability feeds, managed API-based integrations, monitoring, SLAs and incident management.
  3. Designed and executed test strategies (integration, end-to-end, non-regression) and coordinated phased rollouts across brands and markets.
  4. Led the scoping and deployment of a B2B booking solution (rooms and meeting rooms) for corporate clients: user rights, workflows, payment options and reporting.
  5. Worked closely with sales, distribution, revenue management and IT teams to align the product with B2B commercial and operational needs.
  6. Ensured proper documentation, training and handover of the new tools to business and support teams.

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