11/13/2025 updated

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Transformation & leadership consultant — hands-on with AI | IT-Transformation · Programmleitung

Helsinki, Finland
Worldwide
Mathematisch-Technischer Assistent (IT, BSc-equivalent), Cologne
Helsinki, Finland
Worldwide
Mathematisch-Technischer Assistent (IT, BSc-equivalent), Cologne

Profile attachments

Profile Martin Kallenbach.pdf

About me

I lead transformation where business, technology and people change together — and I do the AI work myself, running my own AI operating model every day. Native German, fluent English, based in Helsinki, European travel possible. Available via BilboConsult Oy.

Artificial IntelligenceBusiness Process ImprovementBusiness Relationship ManagementBusiness TransformationChange ManagementCorporate GovernanceCost ReductionGovernanceInformation Technology Infrastructure Libraries (ITIL)Enterprise ArchitectureInformation Technology OperationsCyber Security StandardsProject Portfolio ManagementProgram ManagementTransition ManagementService QualityStakeholder ManagementSupplier Performance ManagementSecurity AuditsInformation Technology OutsourcingTarget Operating ModelIT Demand ManagementTeam ManagementOrganization Transformation
IT Transformation & Programme Leadership
Leading large IT and business transformations: target operating models, organisation and governance design, transition from today's setup to the target picture. Acting VP of a €320M / 2,500-person shared-services unit at Tieto (restructuring, ~10% cost reduction, targets slightly overachieved).

Global IT Operating Model, Sourcing & SIAM
Sourcing from both the client and the provider side, partner and supplier steering, multi-vendor SIAM operating models (HCL for UPM, €50M p.a.; SIAM offering at Tieto), transition and portfolio steering, turnaround of outsourced engagements (Cognizant: 500+ FTE, $40M+ ACV, Vorwerk).

AI in the Operating Model — hands-on
I run my own AI operating model every day: the right work on the right device with the right model, across servers, local and cloud models. I bring that to clients as AI adoption, AI governance (EU AI Act) and leadership that makes AI part of how people work.

Board-level Communication & Stakeholder Management
Steering-committee and board materials that turn complex multi-workstream programmes into clear decisions. Industries: financial services (12 years AXA Tech; multi-tenant GCP for Samlink) and manufacturing (UPM, Cargotec, Vorwerk, Nokia).

— Deutsch —

IT-Transformation & Programmleitung
Leitung großer IT- und Business-Transformationen: IT-Zielbild und Target Operating Model, Organisation und Governance, Übergangsplanung zur Zielorganisation. Kommissarischer VP einer Shared-Services-Einheit mit 320 Mio. € und 2.500 Mitarbeitenden (Tieto; Restrukturierung, Ziele leicht übertroffen).

Globales IT-Betriebsmodell, Sourcing & SIAM
Sourcing aus Kunden- und Anbietersicht, Partner- und Dienstleistersteuerung, SIAM-Multi-Vendor-Modelle, Transition- und Portfolio-Steuerung, Turnaround von Outsourcing-Mandaten (Cognizant, Vorwerk, über 500 FTE).

KI im Betriebsmodell — hands-on
Ich betreibe täglich mein eigenes KI-Betriebsmodell und bringe das als KI-Einführung, KI-Governance (EU AI Act) und Führung in Mandate ein. Vorstandsgerechte Aufbereitung, Deutsch als Muttersprache, Englisch verhandlungssicher. Branchen: Finanzdienstleistung und Industrie.

Experience

Professional experience10+ years
Freelancer since2025

Languages

GermanNative speakerEnglishFluent

Project history

Founder & Principal Consultant

BilboConsult Oy

Internet & IT

< 10 team member

Independent IT management consultancy: transformation and leadership, hands-on with AI. AI adoption and AI governance (EU AI Act), fractional CIO and board-advisor mandates, SIAM and governance consulting, often together with partners. I run my own AI operating model every day and bring that practice to clients. VikingPLoP 2026 paper (a pattern language for early-stage consulting); invited speaker on leadership and practical AI at a developer company retreat in Bhutan (May 2026).

Engagement Delivery Partner

Cognizant

Internet & IT

>10.000 team member

End-to-end accountability for large outsourced engagements in the Nordics and DACH (500+ FTE, $40M+ ACV), with several IT and business transformations. Turnaround of the Vorwerk account: rebuilt CIO trust through transparent governance and structured change management; within 6–12 months the relationship moved from active risk to strong working trust. Drove a multi-year SAP S/4HANA transformation. Set up a multi-tenant GCP environment with full regulatory compliance for Samlink’s shared core-banking programme. Steering-committee and board materials that turned complex multi-workstream programmes into clear executive decisions.

Head of Strategic Transitions · Acting VP Shared Services

Tieto

Internet & IT

>10.000 team member

Acting VP Shared Services (€320M revenue, 2,500 people): restructured the unit, ~10% headcount and cost reduction with targets slightly overachieved, quality and employee satisfaction kept; transparent union negotiations for 200+ positions. Head of Strategic Transitions / Director Transition & Transformation: led the company-wide Transition & Transformation community, governed the transition portfolio from sales to continuous services, built the transition PM community and a central PMO that materially shortened proposal turnaround on major bids. Director IT Service Management: renewal of Managed Services, Digital Service Channel and Delivery Automation. Established SIAM as a dedicated business service offering.

Global Service Delivery Manager

HCL Technologies

Internet & IT

>10.000 team member

Accountable for a total-outsourcing engagement for UPM (€50M p.a., ~500 FTE, two thirds offshore): infrastructure, service desk, onsite support, network, datacentre, application support and project services. Implemented a comprehensive multi-vendor SIAM operating model with supplier performance accountability, escalation criteria and early-warning mechanisms. The customer CIO publicly praised the partnership at the Gartner CIO 2013 event.

Global Delivery & Enterprise Architect

Nokia

Telecommunications

>10.000 team member

Global delivery of centrally hosted IT services (2010–2012): 24×7 operations across database, middleware, SAP Basis, backup, server, storage and network, with teams in Salo, Espoo, Dallas and Beijing plus several suppliers; ~€30M p.a., 100+ internal and several hundred supplier FTE. Kept service continuity through Nokia’s restructuring. Enterprise Architect (2008–2010): strategic architecture blueprints for infrastructure operations and security, Nokia infrastructure architecture standards, solutions lead for a global hosting agreement.

Global Architect · Chief Architect · IT management roles

AXA Technology Services

Insurance

>10.000 team member

12 years in global financial-services IT (Cologne, Paris, Brussels). Global Architect: architecture governance for large global projects, global technology standards and roadmaps. Manager Internal IS: global service management team across Germany, Belgium, France and India; global help-desk consolidation. Manager Security & Continuity Germany. Manager Strategy & Capacity: server platform strategy that became AXA’s global standard for a decade; transition manager Germany in the global Infrastructure-on-Demand deal with IBM. Chief Architect eBusiness, AXA Colonia.

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