01/17/2026 updated
IT
100 % available
Senior IT Operations & Service Delivery Leader
Piešťany, Slovakia
Only remote
Computer ScienceAgile MethodologyData AnalysisAutomationBusiness IntelligenceBusiness Process ImprovementComplianceConflict ResolutionDigitizationGovernanceInformation Technology Infrastructure Libraries (ITIL)Incident ManagementIT ManagementInformation Technology OperationsLean ProcessesProject Management
IT Operations & Service Delivery Management
Expertise in leading IT operations across L1-L3 levels with proven track record in stabilizing operations, improving SLAs, and reducing incidents across global teams
Digital Transformation & Process Optimization
Comprehensive experience in driving digital transformation initiatives, automation projects, and process optimization using LEAN, TOC, and ITIL methodologies
Remote Team Leadership & Global Service Delivery
Advanced skills in leading distributed teams across EMEA, CEE, and India with focus on empathetic leadership, conflict resolution, and cross-functional collaboration
Incident & Problem Management
Structured approach to incident resolution and problem management with focus on root-cause analysis and continuous improvement
Project & Program Management
Experience in managing complex projects using Agile and Waterfall methodologies with focus on vendor and partner management
Data Analysis & Business Intelligence
Proficiency in data analysis and Power BI for operational insights and performance monitoring
IT Governance & Compliance
Knowledge of IT governance frameworks, compliance requirements, and risk management practices
SLA Governance & KPI Management
Expertise in establishing and monitoring service level agreements and key performance indicators for operational excellence
Expertise in leading IT operations across L1-L3 levels with proven track record in stabilizing operations, improving SLAs, and reducing incidents across global teams
Digital Transformation & Process Optimization
Comprehensive experience in driving digital transformation initiatives, automation projects, and process optimization using LEAN, TOC, and ITIL methodologies
Remote Team Leadership & Global Service Delivery
Advanced skills in leading distributed teams across EMEA, CEE, and India with focus on empathetic leadership, conflict resolution, and cross-functional collaboration
Incident & Problem Management
Structured approach to incident resolution and problem management with focus on root-cause analysis and continuous improvement
Project & Program Management
Experience in managing complex projects using Agile and Waterfall methodologies with focus on vendor and partner management
Data Analysis & Business Intelligence
Proficiency in data analysis and Power BI for operational insights and performance monitoring
IT Governance & Compliance
Knowledge of IT governance frameworks, compliance requirements, and risk management practices
SLA Governance & KPI Management
Expertise in establishing and monitoring service level agreements and key performance indicators for operational excellence
Languages
EnglishFluentRussianGoodSlovakNative speaker
Project history
Providing remote consulting and operational advisory for clients across Slovakia and CEE, leading remote diagnostics, process mapping, and improvement initiatives across IT and business operations
Provided strategic consulting services focused on digital transformation, IT operations improvement, and process optimization for clients across manufacturing, public sector, finance, and technology
Managed global transformation projects across EMEA with distributed teams, coordinated remote delivery across time zones and service lines, improved SLA performance and incident resolution