08/11/2026 updated
100 % available
Senior IT Project Manager | IT Outsourcing | Banking & Financial Sector
Bucharest, Romania
Only remote
Master of Science in Physics, Universitatea din Craiova (2022-2024)About me
Senior IT Project Manager with 8+ years of experience building and delivering enterprise IT outsourcing operations for the banking and financial sector. Built a full IT support operation from scratch for BRD Groupe Société Générale, one of Romania's top 5 banks — managing a €1.5M annual contract.
BankingBanking SoftwareBusiness Process OutsourcingOnline BankingIT Service ManagementLinux ServersProject Management SoftwareMicrosoft ProjectScrum MethodologySoftware Project ManagementSoftware OrganizationInformation Technology OutsourcingBank ControllingIT Project Management
Project Management
End-to-end delivery of enterprise IT projects using Agile, Scrum, and Waterfall methodologies in regulated banking environments, with tools such as Microsoft Project, Jira, Confluence, and Visio.
IT Outsourcing & Service Delivery
Design and management of large-scale IT outsourcing operations including SLA management, vendor and contract management, and enterprise service delivery for banking-sector clients under contracts of up to 1.5M EUR annually.
Team Leadership & Stakeholder Management
Building, training, and leading cross-functional teams of up to 50 people, with reporting and alignment from C-suite to operational level across major banking organizations.
Cloud & Infrastructure
Hands-on expertise with Office 365, Office 365 Administration, Microsoft 365, Active Directory, Windows Server, Linux, Citrix, VPN, VoIP, TCP/IP, and cloud migrations.
Risk & Compliance
Risk mitigation planning and security compliance management in high-security banking environments, ensuring continuous service availability and regulatory adherence.
AI Tooling
Active development of AI-powered workflows using Anthropic Claude API, Claude Code, Model Context Protocol (MCP), and Agent Skills.
Reporting & Data Analysis
Automated call center reporting on daily, monthly, and annual cycles, combined with data analysis to support operational and executive decision-making.
System Administration
Management of enterprise IT infrastructure including Active Directory, Windows/Linux servers, Citrix environments, and VoIP systems for banking-sector clients.
End-to-end delivery of enterprise IT projects using Agile, Scrum, and Waterfall methodologies in regulated banking environments, with tools such as Microsoft Project, Jira, Confluence, and Visio.
IT Outsourcing & Service Delivery
Design and management of large-scale IT outsourcing operations including SLA management, vendor and contract management, and enterprise service delivery for banking-sector clients under contracts of up to 1.5M EUR annually.
Team Leadership & Stakeholder Management
Building, training, and leading cross-functional teams of up to 50 people, with reporting and alignment from C-suite to operational level across major banking organizations.
Cloud & Infrastructure
Hands-on expertise with Office 365, Office 365 Administration, Microsoft 365, Active Directory, Windows Server, Linux, Citrix, VPN, VoIP, TCP/IP, and cloud migrations.
Risk & Compliance
Risk mitigation planning and security compliance management in high-security banking environments, ensuring continuous service availability and regulatory adherence.
AI Tooling
Active development of AI-powered workflows using Anthropic Claude API, Claude Code, Model Context Protocol (MCP), and Agent Skills.
Reporting & Data Analysis
Automated call center reporting on daily, monthly, and annual cycles, combined with data analysis to support operational and executive decision-making.
System Administration
Management of enterprise IT infrastructure including Active Directory, Windows/Linux servers, Citrix environments, and VoIP systems for banking-sector clients.
Experience
Professional experience5 - 10 years
Freelancer since2019
Languages
EnglishFluentRomanianNative speaker
Project history
Led the design and delivery of IT outsourcing services for BRD - Groupe Societe Generale under a 1.5M EUR annual contract covering 10,000+ users nationwide. Built the entire IT outsourcing operation from scratch, led a 50-person cross-functional team processing 15,000 tickets and 10,000 calls monthly, maintained 99% SLA compliance, managed 3,500+ incidents per month across 700+ BRD locations, reduced total incident volume by 70%, and delivered monthly performance reporting to C-suite. Key projects included Office 365 Migration (7,500 users), Remote Work Enablement for COVID-19 (4,500 laptops across 700+ branches), and National Cable Infrastructure Project.
Managed enterprise IT infrastructure for banking-sector clients including Active Directory, Windows/Linux servers, Citrix environments, and VoIP systems. Ensured uptime and reliability of mission-critical services, forming the technical foundation for the subsequent transition into project management.