09/30/2026 updated
100 % available
Senior IT Project Manager & Scrum Master | CCaaS KIAMO BTIP Zoom Telephony
France
Worldwide
About me
Senior IT Project Manager & Scrum Master, 15+ yrs. Expert CCaaS Migration: KIAMO 68 sites/320 agents, BTIP Orange, Zoom Phone & Contact Center 11 countries, Avaya/Cisco CUCM. M&A IT Carve-in/out, V-Model/Agile, Jira/ServiceNow/ITIL. Ex BNP, Hermes, Vinci. Fluent English C1. Paris & Remote. 750€/day
- Senior IT Project Manager & Scrum Master | Telephony Migration to CCaaS
15+ years managing complex IT infrastructure & telephony projects for large international groups.
- CCaaS Migration Expert: KIAMO deployment (68 sites / 320 agents), Zoom Phone / Contact Center (11 countries), BTIP, ToIP, VoIP
- Tech: KIAMO, BTIP Orange, Avaya, Cisco CUCM, Zoom Phone, SBC, SIP, 4G Backup, ServiceNow, Jira, Kibana
- Methods: V-Model, Scrum Master, PMO, Risk & Dependency Management, COPIL/CODIR governance
- Fluent English C1, used daily with offshore teams (India, UK, US)
- Available 1 month - Paris area & Remote
Experience
Professional experience10+ years
Freelancer since2019
Languages
ArabicGoodEnglishFluentFrenchNative speakerItalianBasic knowledge
Certificates
ITIL
ITIL foundation2014
Prince 2
MCI2002