10/18/2026 updated
TR
100 % available
Senior IT Service Transition & Business Transformation Consultant
Louth, Ireland
Only remote
IT Service Transition & ITSM
Extensive expertise in leading complex service transitions, coordinating Operational Acceptance Testing (OAT), producing Service Operation Manuals, managing transition risks and ensuring new or changed services are embedded into business-as-usual operations in line with ITIL best practices.
Target Operating Model Design
Proven track record in designing and developing Target Operating Models (TOM), including operational guiding principles, governance arrangements, and shared-service frameworks across financial services, public sector and technology environments.
IT Governance & Operational Readiness
Strong capability in establishing operational governance structures, defining service KPIs and SLAs, conducting process maturity reviews, and ensuring organisations are operationally ready for go-live and BAU handover.
Service Design
Experience in supporting global service design for branch infrastructure and network services, including operational handover, support arrangements and stakeholder engagement.
PMO & Project Delivery
Delivery of PMO functions including RAID management, stakeholder coordination, delivery assurance, dependency tracking and escalation management across multiple client environments.
Business Transformation
Advisory and delivery experience in business transformation, including process design, stakeholder workshops, current-state reviews and improvement roadmaps across financial services and public sector organisations.
Supplier & Stakeholder Management
Coordination of project managers, technical teams, business stakeholders and suppliers to align delivery milestones, manage accountability and ensure service readiness.
Risk & Issue Management
Identification, tracking and resolution of transition risks, defects and readiness issues prior to go-live, with structured escalation and change approval processes.
ITIL Process Maturity Assessment
Conducting ITIL maturity assessments, current-state reviews and developing improvement roadmaps for multiple clients across different sectors.
Cyber Essentials & Security Governance
Development of governance, processes, controls and certification evidence supporting Cyber Essentials and Cyber Essentials Plus frameworks.
Extensive expertise in leading complex service transitions, coordinating Operational Acceptance Testing (OAT), producing Service Operation Manuals, managing transition risks and ensuring new or changed services are embedded into business-as-usual operations in line with ITIL best practices.
Target Operating Model Design
Proven track record in designing and developing Target Operating Models (TOM), including operational guiding principles, governance arrangements, and shared-service frameworks across financial services, public sector and technology environments.
IT Governance & Operational Readiness
Strong capability in establishing operational governance structures, defining service KPIs and SLAs, conducting process maturity reviews, and ensuring organisations are operationally ready for go-live and BAU handover.
Service Design
Experience in supporting global service design for branch infrastructure and network services, including operational handover, support arrangements and stakeholder engagement.
PMO & Project Delivery
Delivery of PMO functions including RAID management, stakeholder coordination, delivery assurance, dependency tracking and escalation management across multiple client environments.
Business Transformation
Advisory and delivery experience in business transformation, including process design, stakeholder workshops, current-state reviews and improvement roadmaps across financial services and public sector organisations.
Supplier & Stakeholder Management
Coordination of project managers, technical teams, business stakeholders and suppliers to align delivery milestones, manage accountability and ensure service readiness.
Risk & Issue Management
Identification, tracking and resolution of transition risks, defects and readiness issues prior to go-live, with structured escalation and change approval processes.
ITIL Process Maturity Assessment
Conducting ITIL maturity assessments, current-state reviews and developing improvement roadmaps for multiple clients across different sectors.
Cyber Essentials & Security Governance
Development of governance, processes, controls and certification evidence supporting Cyber Essentials and Cyber Essentials Plus frameworks.
Experience
Professional experience10+ years
Freelancer since2005
Languages
EnglishNative speaker
Project history
Developing and managing service transition plans aligned with project goals, delivery milestones and operational acceptance criteria. Coordinating project managers, service delivery, technical teams and business stakeholders. Coordinating Operational Acceptance Testing (OAT), tracking readiness issues and ensuring risks and defects are addressed before go-live. Managing change approvals, dependencies, transition risks, escalation and stakeholder communications. Producing Service Operation Manuals (SOMs), operational handover documentation and support procedures. Coordinating training and knowledge transfer for BAU teams; managing warranty and early-life support. Facilitating post-implementation reviews and identifying service transition improvements.
Supported global service design and transition for branch infrastructure and network services. Coordinated operational handover, support arrangements, service readiness and stakeholder engagement. Implemented a software licensing model delivering significant cost savings.
Led infrastructure and expert help desk teams across two UK locations, Lithuania and South Africa. Supported international operations, including travel across African locations. Led or supported offshoring of operations to India and Lithuania; managed distributed teams and service performance.