08/02/2026 updated
100 % available
Senior IT Support Engineer (L2/L3) | Microsoft 365 & Infrastructure Operations
Gandia, Spain
Only remote
ITIL V3 Certification (2011)About me
Freelance Modern Workplace & Endpoint Management Engineer with 18+ years of experience in Intune, Autopilot, SCCM and Microsoft 365. Supporting enterprise, banking and pharmaceutical environments across Europe. Based in Valencia, Spain.
Microsoft AzureMs Teams
Microsoft 365 & Azure Administration
Expertise in administering Microsoft 365, Azure AD, Intune, and Autopilot environments across enterprise organizations. Administration of user onboarding/offboarding, permissions, device deployments, and cloud environments.
IT Infrastructure & Endpoint Management
Extensive experience with Windows Server, Windows 10/11, VMware, Hyper-V, and SCCM for enterprise endpoint management. Building and validating deployment images, troubleshooting task sequences, and supporting workstation deployment and software packaging validation.
Networking & Connectivity Troubleshooting
Strong knowledge of LAN/WAN, VPN, DNS, DHCP, and Cisco Meraki environments. Performing advanced troubleshooting for connectivity, endpoint, and infrastructure issues in international enterprise settings.
ITSM Platforms
Hands-on experience with ServiceNow, Jira, ConnectWise, and Remedy for ticket management, incident ownership, and SLA follow-up across multiple enterprise environments.
Incident & Problem Management
Proven track record in incident prioritization, escalation handling, SLA management, and service reliability improvements within Level 2 and Level 3 support frameworks.
Active Directory Administration
Management of Active Directory and Azure AD environments including user administration, group policies, and Windows migrations for enterprise clients.
Google Workspace
Experience managing Google Workspace environments alongside Microsoft platforms in multi-client enterprise support contexts.
Documentation & Knowledge Management
Maintaining runbooks, documentation standards, knowledge base articles, and operational procedures to ensure consistent service quality and team enablement.
Cloud Migration & Office Deployment
Participation in cloud migration projects, office deployments, and infrastructure rollouts across multiple European locations.
Expertise in administering Microsoft 365, Azure AD, Intune, and Autopilot environments across enterprise organizations. Administration of user onboarding/offboarding, permissions, device deployments, and cloud environments.
IT Infrastructure & Endpoint Management
Extensive experience with Windows Server, Windows 10/11, VMware, Hyper-V, and SCCM for enterprise endpoint management. Building and validating deployment images, troubleshooting task sequences, and supporting workstation deployment and software packaging validation.
Networking & Connectivity Troubleshooting
Strong knowledge of LAN/WAN, VPN, DNS, DHCP, and Cisco Meraki environments. Performing advanced troubleshooting for connectivity, endpoint, and infrastructure issues in international enterprise settings.
ITSM Platforms
Hands-on experience with ServiceNow, Jira, ConnectWise, and Remedy for ticket management, incident ownership, and SLA follow-up across multiple enterprise environments.
Incident & Problem Management
Proven track record in incident prioritization, escalation handling, SLA management, and service reliability improvements within Level 2 and Level 3 support frameworks.
Active Directory Administration
Management of Active Directory and Azure AD environments including user administration, group policies, and Windows migrations for enterprise clients.
Google Workspace
Experience managing Google Workspace environments alongside Microsoft platforms in multi-client enterprise support contexts.
Documentation & Knowledge Management
Maintaining runbooks, documentation standards, knowledge base articles, and operational procedures to ensure consistent service quality and team enablement.
Cloud Migration & Office Deployment
Participation in cloud migration projects, office deployments, and infrastructure rollouts across multiple European locations.
Languages
EnglishFluentFrenchNative speakerDutchNative speakerSpanishBasic knowledge
Project history
Building and validating SCCM and Intune deployment images for enterprise environments. Troubleshooting task sequences, deployment, and endpoint issues before production rollout. Supporting enterprise workstation deployment and software packaging validation. Performing advanced troubleshooting and testing for new feature deployments. Collaborating with global IT teams to ensure deployment stability and compliance.
Acted as senior escalation point for Level 2 and Level 3 technical issues. Supported enterprise financial clients across Europe and the UK. Managed incident prioritization, SLA follow-up, and escalation handling. Led mentoring and technical guidance for support engineers. Maintained runbooks, documentation standards, and operational procedures. Coordinated onboarding processes and quality control for new clients.
Provided advanced remote and onsite IT support to international users across Europe and UK. Administered Microsoft 365, Azure AD, Active Directory, Intune, and Autopilot environments. Performed troubleshooting for VPN, connectivity, LAN/WAN, DNS, and endpoint issues. Managed user onboarding/offboarding, permissions, and device deployments. Maintained server infrastructure and cloud environments. Handled ticket ownership from creation through full resolution using ConnectWise. Participated in cloud migration, office deployment, and infrastructure projects across Europe. Supported users in multilingual and high-pressure financial environments.