11/04/2025 updated
100 % available
ITSM and ServiceNow Consultant ,Transformation through Agile/Scrum Practices
Amsterdam, Netherlands
Only remote
Bachelor of Engineering (Electronics and Communication)About me
Fully remote Freelancer/Contractor Available for Ad-hoc consultancy Reliable, pragmatic, consistent and hard working Registered with KvK, Netherlands
Agile MethodologyArtificial IntelligenceAutomationBusiness AnalysisBusiness Process ImprovementBusiness RequirementsChange ManagementConsultingInformation Technology Infrastructure Libraries (ITIL)IT Service ManagementProcess DesignScrum MethodologyProcess AutomationRequirements AnalysisService Improvement Planning
ServiceNow Implementation and Consulting
Expertise in designing and streamlining ITSM practices including Knowledge, Problem, and Change Management with proven ability to deploy ServiceNow solutions and Virtual Agent implementations
ITIL Service Management
Comprehensive knowledge of ITIL practices implementation, process design, and service management methodologies with multiple certifications including ITIL V3 and ITIL 4 Managing Professional Transition
Agile and Scrum Methodologies
Proficiency in Agile/Scrum methodologies delivery and implementation with experience in coaching teams and facilitating workshops for efficient delivery practices
Business Analysis and Requirements Gathering
Skills in conducting workshops, gathering customer requirements, and defining business needs for ServiceNow modules and organizational alignment
Key Performance Indicators and Reporting
Experience in establishing KPIs, leveraging reports and ServiceNow Dashboards to provide real-time actionable insights and ensure adherence to agreed metrics
Process Automation and Workflow Design
Capability in automation workflow implementation, process outreach efforts, and reducing operational inefficiencies through systematic approaches
Virtual Agent and AI Integration
Experience in implementing Virtual Agent features, Natural Language Understanding (NLU), and integrating ChatGPT with ServiceNow solutions
Change Management and Continuous Improvement
Expertise in change management practices, continuous service improvement initiatives, and stakeholder engagement strategies
Expertise in designing and streamlining ITSM practices including Knowledge, Problem, and Change Management with proven ability to deploy ServiceNow solutions and Virtual Agent implementations
ITIL Service Management
Comprehensive knowledge of ITIL practices implementation, process design, and service management methodologies with multiple certifications including ITIL V3 and ITIL 4 Managing Professional Transition
Agile and Scrum Methodologies
Proficiency in Agile/Scrum methodologies delivery and implementation with experience in coaching teams and facilitating workshops for efficient delivery practices
Business Analysis and Requirements Gathering
Skills in conducting workshops, gathering customer requirements, and defining business needs for ServiceNow modules and organizational alignment
Key Performance Indicators and Reporting
Experience in establishing KPIs, leveraging reports and ServiceNow Dashboards to provide real-time actionable insights and ensure adherence to agreed metrics
Process Automation and Workflow Design
Capability in automation workflow implementation, process outreach efforts, and reducing operational inefficiencies through systematic approaches
Virtual Agent and AI Integration
Experience in implementing Virtual Agent features, Natural Language Understanding (NLU), and integrating ChatGPT with ServiceNow solutions
Change Management and Continuous Improvement
Expertise in change management practices, continuous service improvement initiatives, and stakeholder engagement strategies
Experience
Professional experience10+ years
Freelancer since2025
Languages
GermanBasic knowledgeEnglishNative speakerHindiNative speakerDutchBasic knowledge
Project history
Knowledge Management Practice Implementation and Virtual Agent and Walk-Up Implementation with focus on ServiceNow solutions, Agile methodologies, and process optimization
Implemented Problem Management practice including SOP, ServiceNow form and KPIs adherence, delivered ServiceNow consultation for configuring and optimizing Change and Knowledge Management modules
Implemented Problem and Knowledge Management practice SOP, ServiceNow form and KPIs adherence