03/22/2026 updated
MO
100 % available
Senior ITSM Expert & Transformation Leader
Las Vegas, USA
Worldwide
Bachelor of Science with Honors (BSc Hons) in IT and MathematicsAbout me
A visionary IT Service Management (ITSM) leader with 25+ years of experience driving enterprise-wide transformation and operational excellence at the Senior and Director levels. ITIL Expert, I have a proven history of architecting robust service management strategies
Data AnalysisApplication Performance ManagementAtlassian JiraBusiness Process ImprovementStrategic ManagementChange ManagementCapability Maturity Model IntegrationControl Objectives for Information and Related Technology (COBIT)Computer SecurityConsultingCrisis ManagementDigitizationElasticsearchGovernanceHealth Insurance Portability and Accountability Act (HIPAA) Compliance
ITIL Framework Expertise
Comprehensive knowledge and implementation of ITIL V2/V3/V4 frameworks with proven track record in service management strategy development and operational excellence delivery for Fortune 500 clients.
ITSM Platform Management
Expert-level proficiency in ServiceNow, BMC ITSM, Ivanti ITSM, Cherwell, HP ITSM, and JIRA platforms for enterprise-wide service management implementations and optimizations.
Strategic Leadership & Transformation
Advanced capabilities in leading complex global consulting engagements, organizational change management, and C-level advisory services for digital transformation initiatives across multiple industries.
Monitoring & Analytics Tools
Proficient in Dynatrace, Elastic Stack, HP OpenView, BMC Performance Manager, and CA Broadcom for comprehensive infrastructure and application performance monitoring.
Process Improvement Frameworks
Skilled in COBIT, CMMI, Lean Six Sigma, ISO 20K, and OCM methodologies for process optimization and governance implementation.
Microsoft Office Suite
Advanced proficiency in Microsoft Office, Project, Visio, MS 365, and Teams for project management and collaboration.
Compliance & Security
Expertise in HIPAA/HITECH compliance, Sarbanes-Oxley requirements, and cyber security administration for enterprise environments.
Crisis Management
Proven capabilities in major incident management, problem resolution, and crisis command and control for mission-critical systems.
Comprehensive knowledge and implementation of ITIL V2/V3/V4 frameworks with proven track record in service management strategy development and operational excellence delivery for Fortune 500 clients.
ITSM Platform Management
Expert-level proficiency in ServiceNow, BMC ITSM, Ivanti ITSM, Cherwell, HP ITSM, and JIRA platforms for enterprise-wide service management implementations and optimizations.
Strategic Leadership & Transformation
Advanced capabilities in leading complex global consulting engagements, organizational change management, and C-level advisory services for digital transformation initiatives across multiple industries.
Monitoring & Analytics Tools
Proficient in Dynatrace, Elastic Stack, HP OpenView, BMC Performance Manager, and CA Broadcom for comprehensive infrastructure and application performance monitoring.
Process Improvement Frameworks
Skilled in COBIT, CMMI, Lean Six Sigma, ISO 20K, and OCM methodologies for process optimization and governance implementation.
Microsoft Office Suite
Advanced proficiency in Microsoft Office, Project, Visio, MS 365, and Teams for project management and collaboration.
Compliance & Security
Expertise in HIPAA/HITECH compliance, Sarbanes-Oxley requirements, and cyber security administration for enterprise environments.
Crisis Management
Proven capabilities in major incident management, problem resolution, and crisis command and control for mission-critical systems.
Languages
EnglishNative speaker
Project history
Lead end-to-end management of critical incidents and problems for Boeing's global infrastructure, including data centers, cloud platforms, and manufacturing systems. Direct high-pressure crisis command and control to ensure rapid resolution and operational continuity.
Engaged to optimize TJX's operating model, delivering a strategic roadmap for an enhanced service management methodology with target-state operating model development and governance controls.
Responsible for implementing and sustaining all IT Service Management processes, establishing KPIs, and driving service delivery capability with ITSM maturity assessment and platform management using Ivanti ESP ITSM toolset.