10/06/2026 updated
NS
100 % available
Senior Lead ServiceNow Developer
Beaumont, USA
Only remote
Bachelor's degree in EngineeringAbout me
ServiceNow Developer with 8+ years delivering ITSM, ITOM, ITAM, CMDB/CSDM, SPM, HRSD and CSM solutions across different industries. Skilled in scoped apps, JavaScript, GlideRecord and Agile, with a current focus on Now Assist, AI Agents, Virtual Agent and audit-ready platform optimization.
ServiceNow Security OperationsConfiguration Management DatabasesScrum MethodologyRelease ManagementServiceNow Application EngineService Control ManagementService Development StudioService Request ManagementServiceNow IT Operations ManagementServiceNow HR Service DeliveryServiceNow Customer Service ManagementServicenowService Delivery Management
ServiceNow Development & Implementation
Extensive expertise in designing, developing and implementing ServiceNow applications across ITSM Pro, ITOM, CMDB/CSDM, HRSD, CSM, HAM/SAM, SPM and IRM/GRC. Proven track record in both greenfield and brownfield implementations for healthcare, retail, logistics, government and public sector clients.
JavaScript & Scripting
Strong command of JavaScript, GlideRecord, GlideAjax, Business Rules, Script Includes, Client Scripts, UI Policies, Scripted REST APIs and Flow Designer for building scoped and custom applications within the ServiceNow platform.
Integration & API Development
Design and implementation of integrations using REST/SOAP, OAuth 2.0, SAML SSO, IntegrationHub and MID Server, including connections to Workday, Jira, Active Directory and other enterprise systems.
Agile & Scrum Methodologies
Application of Agile and Scrum frameworks to manage development cycles, set development standards, conduct code reviews and mentor junior developers to reduce technical debt and rework.
Platform Governance & Upgrade Management
End-to-end family upgrades including Health Scan findings, skipped changes, ATF regression suites and performance cleanup of slow business rules and old customizations across DEV, TEST, UAT and PROD environments.
CMDB & Discovery
Implementation of Discovery, Service Mapping and MID Servers to populate and maintain the CMDB, aligned to CSDM with CI classes, identification and reconciliation rules, relationships and health dashboards.
Performance Analytics & Reporting
Building of reports, dashboards and Performance Analytics widgets for SLA and queue health monitoring, including notifications, inbound actions and escalations.
Virtual Agent & AI on Now Platform
Configuration and deployment of Virtual Agent conversations, Now Assist, AI Agents and Predictive Intelligence for automating common requests such as password resets and access requests.
Version Control & Release Management
Use of Git, Update Sets, Clone/Refresh and structured DEV to TEST to UAT to PROD release management pipelines to ensure disciplined and auditable deployments.
Security & Compliance
Support of SecOps with Security Incident Response and Vulnerability Response, as well as HIPAA-compliant administration including ACLs, quarterly access reviews and InfoSec governance.
Extensive expertise in designing, developing and implementing ServiceNow applications across ITSM Pro, ITOM, CMDB/CSDM, HRSD, CSM, HAM/SAM, SPM and IRM/GRC. Proven track record in both greenfield and brownfield implementations for healthcare, retail, logistics, government and public sector clients.
JavaScript & Scripting
Strong command of JavaScript, GlideRecord, GlideAjax, Business Rules, Script Includes, Client Scripts, UI Policies, Scripted REST APIs and Flow Designer for building scoped and custom applications within the ServiceNow platform.
Integration & API Development
Design and implementation of integrations using REST/SOAP, OAuth 2.0, SAML SSO, IntegrationHub and MID Server, including connections to Workday, Jira, Active Directory and other enterprise systems.
Agile & Scrum Methodologies
Application of Agile and Scrum frameworks to manage development cycles, set development standards, conduct code reviews and mentor junior developers to reduce technical debt and rework.
Platform Governance & Upgrade Management
End-to-end family upgrades including Health Scan findings, skipped changes, ATF regression suites and performance cleanup of slow business rules and old customizations across DEV, TEST, UAT and PROD environments.
CMDB & Discovery
Implementation of Discovery, Service Mapping and MID Servers to populate and maintain the CMDB, aligned to CSDM with CI classes, identification and reconciliation rules, relationships and health dashboards.
Performance Analytics & Reporting
Building of reports, dashboards and Performance Analytics widgets for SLA and queue health monitoring, including notifications, inbound actions and escalations.
Virtual Agent & AI on Now Platform
Configuration and deployment of Virtual Agent conversations, Now Assist, AI Agents and Predictive Intelligence for automating common requests such as password resets and access requests.
Version Control & Release Management
Use of Git, Update Sets, Clone/Refresh and structured DEV to TEST to UAT to PROD release management pipelines to ensure disciplined and auditable deployments.
Security & Compliance
Support of SecOps with Security Incident Response and Vulnerability Response, as well as HIPAA-compliant administration including ACLs, quarterly access reviews and InfoSec governance.
Experience
Professional experience5 - 10 years
Freelancer since2022
Languages
EnglishNative speaker
Project history
Led technical design and architecture decisions across ITSM Pro, ITOM, CMDB, HRSD, CSM and HAM/SAM. Owned the build-to-release path across DEV, TEST, UAT and PROD. Participated in greenfield and brownfield implementations for healthcare, retail and public sector clients. Rebuilt Incident, Problem, Change and Request on ITSM Pro with CAB governance, standard change templates and SLAs. Designed and built scoped and custom applications in App Engine. Set up HRSD and CSM with business rules, client scripts and catalog items. Built UI Builder workspaces, Service Portal widgets and catalog items. Implemented Discovery, Service Mapping and MID Servers for CMDB. Rolled out HAM and SAM Pro with asset normalization, entitlements and license reconciliation. Designed integrations with Workday, Jira, Active Directory and SAML SSO using REST/SOAP, OAuth 2.0 and IntegrationHub. Automated approvals, onboarding and fulfillment with Flow Designer and Virtual Agent. Ran architecture and code reviews, set development standards and mentored junior developers. Managed family upgrades end to end including ATF regression suites and performance cleanup.
Delivered 2 greenfield and 3 brownfield ServiceNow implementations across ITSM Pro, ITSM Standard, ITOM and SPM for payments and banking. Owned CSM for merchant support covering case types, account hierarchies, entitlements, assignment rules and SLAs. Built a scoped Help Desk application in App Engine. Built FSM workflows for field techs servicing terminals. Configured Advanced Work Assignment and On-Call Scheduling. Worked P1 bridges by pulling logs and tracing failed transactions. Debugged REST/SOAP messages, transform maps and OAuth tokens. Wrote and reviewed server- and client-side code including Business Rules, Script Includes, Client Scripts and UI Policies. Built UI Builder workspace pages and Performance Analytics dashboards. Supported SecOps with Security Incident Response and Vulnerability Response. Supported a 1,000+ user multi-instance environment with update set management, clone/refresh, ATF regression and UAT. Led peer code reviews and wrote SOPs, knowledge articles and Tier 1/Tier 2 trainings.
Handled day-to-day administration for a hospital system instance covering users, groups, roles, ACLs and quarterly access reviews for InfoSec under HIPAA requirements. Kept ITSM running for clinical and corporate staff including Incident, Problem, Change, Request and Knowledge, plus Agent Assist and Virtual Agent. Ran instance clones, patching and family upgrades, cleared Health Scan findings and tested in sub-prod before Prod night. Built and fixed catalog items, record producers and order guides for real requests with business rules, client scripts, UI policies and small flows. Loaded and cleaned data with import sets, transform maps and scheduled jobs and kept CMDB records accurate. Built reports, dashboards and Performance Analytics widgets for SLA and queue health. Managed update sets and change/SDLC documentation and wrote knowledge articles and quick guides for clinical staff.