Senior Localization Project & Operations Manager | TMS | AI-Enabled Workflows

Lead end-to-end program operations across a high-volume global portfolio of 800+ projects annually spanning 20+ languages and applications, UI, documentation, learning, help, marketing, and release content. Serve as the direct operational point of contact for SAP, building on 8 years of continuous experience. Lead and mentor 15+ internal project managers and linguists while coordinating 100+ external resources. Define and monitor KPIs, quality standards, coverage models, and operational performance. Design and optimize localization, quality-control, machine translation, and MTPE workflows. Own SAP Language Acceptance Testing for Arabic.

Led operational delivery across concurrent client programs, coordinating project teams, workload distribution, resource allocation, priorities, milestones, risks, and stakeholder communications. Redesigned task-distribution and performance-tracking workflows. Standardized documentation, handoffs, and action tracking across production, QA, engineering, and client-facing teams. Coached project managers on program delivery, stakeholder communication, issue resolution, quality expectations, and continuous improvement.

Managed multilingual programs using internal teams and external vendor networks, balancing capacity, timelines, quality requirements, commercial considerations, and client priorities. Monitored performance against milestones and portfolio parameters, adjusted resource allocation and timelines, and proactively mitigated delivery and operational risks. Strengthened project governance through standardized documentation, quality controls, and risk-management practices.