10/22/2026 updated
100 % available
Senior macOS Platform Engineer | Apple Endpoint Management | Jamf / Intune / Workspace ONE
Fairfax, USA
Only remote
BA Computer ScienceAbout me
Senior macOS Platform Engineer with 21+ years of experience specializing in Apple enterprise support, Jamf Pro, Intune, Workspace ONE, endpoint management, and automation.
Apple Endpoint Management & MDM
Expertise in managing 300+ macOS/iOS endpoints using Jamf Pro/Casper Suite, Microsoft Intune, VMware Workspace ONE/AirWatch, Apple Business Manager, DEP/ADE, and VPP. Automated device enrollment, configuration profiles, policy administration, and full endpoint lifecycle management across federal and enterprise environments.
Automation & Shell Scripting
Proficiency in Bash/shell scripting for standardized Mac imaging, deployment workflow optimization, application packaging and distribution, software patching, OS upgrades, and operational documentation. Build and maintain scripted provisioning and automation workflows supporting Mac provisioning and maintenance.
Security, Identity & Compliance
Implementation of endpoint security policies and compliance practices aligned with NIST and federal requirements. Experience with Active Directory, Open Directory, Cisco AnyConnect VPN, and maintaining device inventory and configuration records in ServiceNow.
macOS/iOS Application Distribution & Packaging
Packaging and deploying enterprise applications including Microsoft 365/Office, Adobe Creative Cloud, and proprietary applications. Performing macOS application distribution, software patching, OS upgrade testing, and enrollment troubleshooting.
Enterprise Application Support
Support for Microsoft 365/Office, Adobe Creative Cloud, Parallels Desktop, and Mac/Windows interoperability. Configuration of Parallels virtual machines, network printing, file shares, and Mac-to-Windows integrations.
Mobile Device Management (iOS/iPadOS)
Configuration of mobile enrollment, enterprise email, contacts, accounts, access and connectivity. Support for VPP app licensing and deployment, AirWatch, Citrix Worx/XenMobile, and enterprise migration of large user bases to iOS.
Windows Deployment & Laptop Refresh
Deployment of Windows 7 Dell laptops in desktop-to-laptop refreshes, transferring approved user data, installing applications, validating device readiness, and configuring agency applications, printers, and connectivity.
ServiceNow Incident & Request Tracking
Tracking and documenting technical incidents, service requests, document changes, and escalations in ServiceNow. Creation of knowledge articles and support for junior analysts.
Apple Hardware Repair & Field Support
On-site and remote Apple platform support including macOS installation, MacBook/iMac/Mac Pro hardware repair and upgrades, Wi-Fi, printer, and Windows integration configuration.
Expertise in managing 300+ macOS/iOS endpoints using Jamf Pro/Casper Suite, Microsoft Intune, VMware Workspace ONE/AirWatch, Apple Business Manager, DEP/ADE, and VPP. Automated device enrollment, configuration profiles, policy administration, and full endpoint lifecycle management across federal and enterprise environments.
Automation & Shell Scripting
Proficiency in Bash/shell scripting for standardized Mac imaging, deployment workflow optimization, application packaging and distribution, software patching, OS upgrades, and operational documentation. Build and maintain scripted provisioning and automation workflows supporting Mac provisioning and maintenance.
Security, Identity & Compliance
Implementation of endpoint security policies and compliance practices aligned with NIST and federal requirements. Experience with Active Directory, Open Directory, Cisco AnyConnect VPN, and maintaining device inventory and configuration records in ServiceNow.
macOS/iOS Application Distribution & Packaging
Packaging and deploying enterprise applications including Microsoft 365/Office, Adobe Creative Cloud, and proprietary applications. Performing macOS application distribution, software patching, OS upgrade testing, and enrollment troubleshooting.
Enterprise Application Support
Support for Microsoft 365/Office, Adobe Creative Cloud, Parallels Desktop, and Mac/Windows interoperability. Configuration of Parallels virtual machines, network printing, file shares, and Mac-to-Windows integrations.
Mobile Device Management (iOS/iPadOS)
Configuration of mobile enrollment, enterprise email, contacts, accounts, access and connectivity. Support for VPP app licensing and deployment, AirWatch, Citrix Worx/XenMobile, and enterprise migration of large user bases to iOS.
Windows Deployment & Laptop Refresh
Deployment of Windows 7 Dell laptops in desktop-to-laptop refreshes, transferring approved user data, installing applications, validating device readiness, and configuring agency applications, printers, and connectivity.
ServiceNow Incident & Request Tracking
Tracking and documenting technical incidents, service requests, document changes, and escalations in ServiceNow. Creation of knowledge articles and support for junior analysts.
Apple Hardware Repair & Field Support
On-site and remote Apple platform support including macOS installation, MacBook/iMac/Mac Pro hardware repair and upgrades, Wi-Fi, printer, and Windows integration configuration.
Experience
Professional experience10+ years
Freelancer since2015
Languages
EnglishFluentAmharicNative speaker
Project history
Engineer and support an environment of 300+ macOS/iOS endpoints using Jamf Pro, Microsoft Intune, Apple Business Manager and automated device enrollment. Build and maintain Jamf/Intune policies, deployment workflows, application packages, configuration profiles and shell-scripted automation. Perform macOS application distribution, software patching, OS upgrade testing, enrollment troubleshooting and endpoint lifecycle administration. Standardize Mac imaging and provisioning procedures. Resolve complex device, identity, application, connectivity and security configuration issues for federal personnel and executives. Maintain device inventory, configuration records and endpoint compliance practices aligned with federal/NIST requirements in ServiceNow.
Led macOS/iOS enrollment, configuration, application deployment and remote support workflows through VMware Workspace ONE. Resolved MDM enrollment, software distribution, compliance, licensing and connectivity issues; coordinated distributed rollout activities and escalations. Supported Apple endpoint operations for a large enterprise client with geographically distributed employees and teams.
Provided global remote macOS/iOS engineering, enrollment and device management through VMware Workspace ONE across regions and time zones. Packaged or distributed enterprise-specific applications, Microsoft Office and Adobe Creative Cloud; diagnosed deployment, policy, connectivity and configuration issues. Collaborated with global teams on consistent device provisioning, software distribution and remote operational handoffs.