Senior Manager, Program Manager, Strategie Consultant, Management Consultant

Global Vice President IT Operations

Wirecard AG, Munich 01/2019 – 11/2020 Team: 250

• §  Manage globally distributed departments and sub-teams (250 FTE).

• §  Head all cloud-based IT and infrastructure operations with my SRE units globally

  distributed in a follow-the-sun operating model.

• §  Continuously evolve and define Wirecard Credit Card Issuing IT strategy to support

  large-scale product rollouts and support new go-to market strategies.

• §  Review and evolve technology, product and commercial strategy

• §  Drive evolution of technical platforms capabilities in terms of scalability, stability and

  reliability

• §  Integrate M&A parts such as new processing platforms, IT service & support teams

  and DevOps/SRE teams into the global IT organization for maximising synergy and efficiency

  o Philadelphia based card management and payments platform (E-count) o Dubai based card processing platform and teams
  o Chennai based support organization (90 FTE)
  o Sydney based DevOps teams and e-money and processing platforms
  o Athens based technical operations teams and platforms

§ Spearhead Site Reliability (DevOps) adoption and drive implementation within Wirecard

o Unification and transformation of IT processes across multiple platforms, regions and technologies.

o Streamline 1st to 3rd level technical operations by massively improving on automation and fusion of communication and automation

§ Establish a cloud first strategy for Wirecard
o Introduce global application, platform and infrastructure E2E monitoring
o Architect the IT operations and infrastructure organization to scale, supporting

our global growth targets by achieving the highest levels of automation,

security and reliability of our services
o Drastically increase reliability and stability across all platforms by utilizing

automation capabilities of cloud providers and third-party products built for

the cloud.

• §  Inception, transformation and Go-Live of global B2B Support and Service

  Management Department based out of Chennai.

• §  Drive definition of a global Target Operating Model (TOM) within Wirecard

• §  Define and craft capabilities and service methods with my Teams in B2B Support

  enabling global support of clients across our variety of products during all phases of a

  client lifecycle from onboarding to go-live and in their following daily business.

• §  Ensure global GDPR compliance of all Platforms within my accountability and beyond.

• §  Establish new “follow the sun” support locations across the globe to expand seamless

  24/7 SRE support coverage.

• §  Engage with product management executives to bring a tech perspective towards

  new products and evolution of product features.

  Success stories

  3 months:

  § Build L2 support organization enabling 24/7 support aligned with American, Greek and German L3 teams.

  x6 months:

• §  Launch of North American prepay credit card Issuing platform on AWS enabling migration of existing US card issuing business to a new modern platform on the latest cloud native tech stack

• §  Launch of global application monitoring solution across all payment platforms

• §  Transformation and reorganization towards Site Reliability Engineering culture,

organization and technologies.

12 months:

• §  Massively overhauled existing IT processes and engagement models between teams

• §  Launch of our prepay payment platform on Azure in India enabling business to issue

  multi-currency products in India.

• §  Migration kickoff of EMEA platform instances to cloud infrastructure

  18 months:

  § Successfully completed EMEA platform migration to AWS cloud