12/04/2025 updated
100 % available
Senior Microsoft Dynamics 365 Specialist & CRM Solutions Architect
London, United Kingdom Masters in Education Management
JavaScript (Programming Language)Application Programming Interfaces (APIs)ArchitectureAutomationMicrosoft AzureBusiness Rule Management SystemsCustomer Relationship ManagementBusiness EfficiencyBusiness Process AutomationBusiness Process ImprovementC Sharp (Programming Language)Case ManagementServicio al ClienteData ArchitectureDevOpsDigitizationSalesField Service ManagementGovernanceEnterprise ArchitectureProject ManagementMicrosoft DynamicsPower BISecurity ManagingStakeholder EngagementSystems IntegrationTechnical ManagementWeb Template SystemsMicrosoft Power AutomateDelivery PipelineDeployment AutomationSafety PrinciplesPowerapps
Microsoft Dynamics 365 Architecture
Extensive experience in designing and building complex CRM solutions across Field Service, Sales and Customer Service workloads with full engineering lifecycle expertise including architecture, solution build, component development, and integrations with Azure services
Power Platform Development
Advanced capabilities in Power Apps, Power Pages, Power Automate, and Power BI development with custom web templates, Liquid components, JavaScript integrations, and Dataverse schema design
Azure Integration & DevOps
Comprehensive knowledge of Azure services integration, ALM/DevOps practices, environment governance, CI/CD pipelines, and automated deployment processes for scalable enterprise solutions
Enterprise Architecture
Solution design authority with hands-on development experience in C#, JavaScript, and Power Fx for enterprise-scale applications
Data Architecture & Security
Advanced data architecture design, security implementation, and integration patterns with API strategy expertise
Customer Service Solutions
Omnichannel customer service platform design with case management and automated workflow implementation
Project Management
Stakeholder engagement, technical leadership, and cross-functional team coordination for complex digital transformation projects
Business Process Automation
Power Automate flows, business rules implementation, and process optimization for operational efficiency
Extensive experience in designing and building complex CRM solutions across Field Service, Sales and Customer Service workloads with full engineering lifecycle expertise including architecture, solution build, component development, and integrations with Azure services
Power Platform Development
Advanced capabilities in Power Apps, Power Pages, Power Automate, and Power BI development with custom web templates, Liquid components, JavaScript integrations, and Dataverse schema design
Azure Integration & DevOps
Comprehensive knowledge of Azure services integration, ALM/DevOps practices, environment governance, CI/CD pipelines, and automated deployment processes for scalable enterprise solutions
Enterprise Architecture
Solution design authority with hands-on development experience in C#, JavaScript, and Power Fx for enterprise-scale applications
Data Architecture & Security
Advanced data architecture design, security implementation, and integration patterns with API strategy expertise
Customer Service Solutions
Omnichannel customer service platform design with case management and automated workflow implementation
Project Management
Stakeholder engagement, technical leadership, and cross-functional team coordination for complex digital transformation projects
Business Process Automation
Power Automate flows, business rules implementation, and process optimization for operational efficiency
Languages
BulgarianFluentGermanGoodEnglishNative speakerFrenchGoodPolishGood
Project history
Leading the delivery of the new Civil Service Pension Scheme Member and Employer self-service portals, built on Microsoft Power Pages, as part of Capita's £239m transformation programme for the Cabinet Office
Designed and implemented the bank's new Dynamics 365 customer servicing and onboarding platform with data governance and regulatory alignment for their new wealth management platform
Managed the deployment of and enhancements to their integrated student lifecycle system, built on Dynamics 365 and Power Platform, with architecture ownership for a cross-faculty student lifecycle platform