11/04/2026 updated
100 % available
Travel Operations & Guest Experience | Remote Client Support | Luxury Hospitality
Karojba, Croatia
Only remote
Hotel Management - Steigenberger Academy, Bad Reichenhall | Diplom-SommelierAbout me
Über 20 Jahre internationale Hospitality- und Guest-Experience-Erfahrung. Heute spezialisiert auf Remote Travel Operations, VIP Concierge, Kundenbetreuung, Partnerkoordination und Eskalationsmanagement. Deutsch und Englisch. Zuverlässig, lösungsorientiert und remote aus Kroatien.
Certified Travel CounselorHospitality ServiceStudy CoordinationHospitality ManagementTravel CoordinationBack OfficeRemote SupportClient Onboarding
Travel Operations & Guest Experience
Remote coordination of international travel programs, VIP guest services and concierge operations. Over 20 years of international luxury hospitality experience, including senior guest-facing and operational responsibilities.
Customer Support & Client Services
Professional German and English customer communication via email, WhatsApp and phone. Handling inquiries, requests, confirmations, complaints and service recovery with a strong focus on customer satisfaction.
Operations Coordination
Managing time-sensitive workflows, multiple stakeholders and daily operational tasks across international teams. Ensuring smooth service delivery, accurate information and reliable follow-up.
Remote Backoffice & Administrative Support
Administrative coordination, documentation, scheduling, online research, information management and structured follow-up. Experienced in working independently in remote environments.
Reservations & Supplier Coordination
Coordination with hotels, drivers, guides and external service partners. Managing reservation confirmations, schedule changes, supplier follow-ups and operational readiness.
Issue Resolution & Escalation Management
Independent resolution of customer concerns, last-minute changes, service disruptions and logistical challenges while managing multiple active travel groups.
Client Onboarding & Customer Care
Supporting new clients through onboarding, explaining service processes, coordinating expectations and ensuring smooth communication throughout the customer journey.
Stakeholder Communication & Follow-up
Clear communication with customers, suppliers and internal teams. Tracking open requests, coordinating updates and ensuring timely completion of outstanding tasks.
Digital Tools & Remote Collaboration
Google Workspace, Microsoft Outlook, Excel, Word, Notion, Trello, Slack, Zoom, WhatsApp Business and WordPress. Experienced in digital communication, documentation and remote coordination.
Languages
German native speaker. Fluent English. Experienced in international and multicultural working environments.
Experience
Professional experience10+ years
Freelancer since2021
Languages
GermanNative speakerEnglishFluent
Project history
Coordination of hotels, drivers, guides and other external partners across active European travel programs. Management of direct communication with international private clients and groups via WhatsApp, email and phone, including briefings, changes, confirmations and service recovery. Handling of last-minute operational changes, escalations and logistics issues independently while managing several concurrent trips and stakeholders. Preparation of concise operational updates and verification of upcoming arrangements, transfers and reservations.
Provision of remote client support, administrative coordination, research, scheduling and structured follow-up for service-based businesses. Conducting 1:1 onboarding calls with new clients for coaching and service businesses, explaining processes, clarifying expectations and ensuring smooth handover into ongoing delivery. Working independently across digital collaboration tools and maintaining clear communication with clients and stakeholders until tasks are resolved.
Senior guest-facing and leadership roles in leading 5-star properties including Palais Coburg Vienna, Badrutts Palace St. Moritz, Hotel Bayerischer Hof Munich, Soelring Hof Sylt and Interalpen-Hotel Tyrol. Responsibilities included high-touch guest relations, team coordination, service recovery and detail-critical operations.