08/10/2026 updated

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Senior PMO Lead | Cross-functional Strategic Programmes | 15 Years Experience

Paris, France
Worldwide
Engineering Degree (Master's degree in Interactive Systems and Robotics), CentraleSupélec, 2011
Paris, France
Worldwide
Engineering Degree (Master's degree in Interactive Systems and Robotics), CentraleSupélec, 2011

Profile attachments

cv-Michel Chan-eng-pmo.pdf

About me

My role: keeping strategy and execution aligned, structuring decision-making and clearing roadblocks.

Management ProcessProject Cycle ManagementProject Consulting
Multi-workstream Strategic Programme Management
Expertise in leading large-scale transformation programmes with up to 9 parallel workstreams, budgets of up to 15M EUR, and 100+ contributors mobilised on a single programme across public and private sectors.

Cross-functional Coordination (IT / Business / HR / Finance)
Proven track record of aligning multiple divisions including IT, HR, Finance, Customer Experience, and Operations, structuring trade-offs and preparing decisions for executive sign-off in complex organisational environments.

Operating Model Transformation
Deep experience in redesigning operating models, engagement models, and ways of working, from scoping through to delivery, including on-the-ground assessment, stakeholder interviews, and go-live support.

Salesforce CRM Roll-out
Leadership of a Salesforce CRM roll-out across 15 countries in an international, multilingual environment, coordinating business and IT teams and redesigning day-to-day ways of working.

HRIS Programme Delivery
Successful delivery of an HRIS programme for a French local authority, recovering a project that was 4 months behind schedule and delivering it on the original deadline after a full review and scope reset.

Insurance Product Automation
Scoping and coordination of an insurance pricing automation project, resulting in 14 insurance products unified and automated in 15 months across a previously fragmented portfolio.

AI Tools and Digital Productivity
Practical use of AI tools including ChatGPT, Claude, and Copilot, as well as collaboration platforms such as Airtable and Notion, alongside Microsoft Office.

Governance and Decision-making Structuring
Specialisation in keeping strategy and execution aligned, structuring decision-making processes, and clearing roadblocks for C-suite leaders, transformation offices, and business units.

Experience

Professional experience10+ years
Freelancer since2025

Languages

ChineseBasic knowledgeEnglishFluentFrenchNative speakerSpanishBasic knowledge

Project history

Independent Consultant

Independent Consultant
Strategic programme delivery for C-suite leaders, transformation offices and business units. Selected assignment: CASDEN (cooperative bank) - Review and redesign of the prospect engagement model (Oct. 2025 - Feb. 2026, 5 months). Recommendations presented to and approved by the executive committee. On-the-ground assessment including interviews with sales, marketing and executive teams; mapping of how the model worked in practice. Identified gaps between the target model and operational reality. Led the assignment end to end, from scoping through to delivery of the new engagement model.

Senior Manager

TENZING CONSEIL
B-Corp certified, purpose-driven operational strategy consultancy. Cross-functional transformation programmes across the public and private sectors. Key projects: BPCE Factor transformation programme (small-business & self-employed segment) - 4 major milestones delivered on budget, 9 workstreams, 15M EUR, 100+ contributors over 2 years. Yvelines Departmental Council HRIS programme - delivered on original deadline after 4-month delay recovery, led a team of 10 through go-live. UTA Edenred Salesforce CRM roll-out across 15 countries. Malakoff Humanis insurance pricing automation - 14 products unified and automated in 15 months.

Project Manager

ALLIANZ TECHNOLOGY
Delivered complex transformation programmes in insurance, in an international and digital environment. Supported cross-functional teams (strategy, regulatory, functional, technical) on the launch of a connected-home offering.

Consultant - Transformation consulting

Eurogroup Consulting and Eridanis
Project delivery and process redesign for public and private sector clients.

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