11/05/2026 updated
100 % available
Senior Product & Solutions Consultant | CX & Contact Center Platforms | Genesys Cloud Expert
Oporto, Portugal
Only remote
BSc in Computer Science EngineeringCloud EngineeringComputer Telephony IntegrationSolution ArchitectureCisco WebExSAP CXContact Center ManagementCloud Platform SystemGenesysCloud ConnectSAP C4CCloud ConnectorsCiscoTelco Cloud
CX & Contact Center Platforms
Extensive expertise with leading customer experience and contact center platforms including Genesys Cloud, Genesys PureConnect, Genesys PureEngage, NICE CXone, and Interactive Intelligence CIC, enabling end-to-end solution design and implementation for enterprise clients.
Presales & Technical Consulting
Deep competency in presales activities covering customer discovery, solution architecture, enterprise sales cycle support, RFP/RFI responses, technical demonstrations and proof-of-concept delivery, as well as technical storytelling to translate complex capabilities into customer value.
Cloud & Integrations
Strong background in cloud architecture for CX, API integrations, SaaS ecosystems, IVR and automation design, as well as Workforce Management and Workforce Engagement Management solutions within enterprise environments.
Genesys Cloud Certifications
Holder of multiple Genesys Cloud certifications including Genesys Cloud Certified Professional, Genesys Cloud Implementation, Genesys Cloud Reporting & Analytics, and Genesys Cloud Administration, demonstrating validated platform expertise.
Cisco & IP Telephony
Proficiency in Cisco technologies, IP telephony, network infrastructure, and enterprise telecommunications systems, supported by a Cisco CCNA certification.
Solution Architecture
Proven ability to design end-to-end CX architectures integrating omnichannel platforms with third-party enterprise systems, including multichannel IVR systems and large-scale contact center solutions.
Workforce Management (WFM) & Workforce Engagement (WEM)
Experience implementing Workforce Management solutions and designing Workforce Engagement Management frameworks within enterprise contact center environments.
Technical Communication & Presentations
Skilled in delivering technical presentations, product demonstrations, and customer workshops to both technical teams and executive stakeholders across multiple countries and cultures.
Project Management
Experience managing enterprise contact center implementation projects in complex environments, including leading technical teams and coordinating presales activities across multiple regions.
Extensive expertise with leading customer experience and contact center platforms including Genesys Cloud, Genesys PureConnect, Genesys PureEngage, NICE CXone, and Interactive Intelligence CIC, enabling end-to-end solution design and implementation for enterprise clients.
Presales & Technical Consulting
Deep competency in presales activities covering customer discovery, solution architecture, enterprise sales cycle support, RFP/RFI responses, technical demonstrations and proof-of-concept delivery, as well as technical storytelling to translate complex capabilities into customer value.
Cloud & Integrations
Strong background in cloud architecture for CX, API integrations, SaaS ecosystems, IVR and automation design, as well as Workforce Management and Workforce Engagement Management solutions within enterprise environments.
Genesys Cloud Certifications
Holder of multiple Genesys Cloud certifications including Genesys Cloud Certified Professional, Genesys Cloud Implementation, Genesys Cloud Reporting & Analytics, and Genesys Cloud Administration, demonstrating validated platform expertise.
Cisco & IP Telephony
Proficiency in Cisco technologies, IP telephony, network infrastructure, and enterprise telecommunications systems, supported by a Cisco CCNA certification.
Solution Architecture
Proven ability to design end-to-end CX architectures integrating omnichannel platforms with third-party enterprise systems, including multichannel IVR systems and large-scale contact center solutions.
Workforce Management (WFM) & Workforce Engagement (WEM)
Experience implementing Workforce Management solutions and designing Workforce Engagement Management frameworks within enterprise contact center environments.
Technical Communication & Presentations
Skilled in delivering technical presentations, product demonstrations, and customer workshops to both technical teams and executive stakeholders across multiple countries and cultures.
Project Management
Experience managing enterprise contact center implementation projects in complex environments, including leading technical teams and coordinating presales activities across multiple regions.
Experience
Professional experience10+ years
Freelancer since2025
Languages
EnglishFluentPortugueseGoodSpanishNative speaker
Project history
Responsible for technical consulting and presales activities for Customer Experience solutions based on Genesys Cloud and omnichannel platforms. Promoted and implemented the LYNN AI solution within the Genesys ecosystem, securing 25+ global customers. Led the design and implementation of cloud-based contact center solutions for enterprise clients across Latin America. Designed end-to-end CX architectures integrating Genesys platforms with third-party enterprise systems. Coordinated presales teams in Ecuador and Colombia, aligning business requirements with technical solution design. Facilitated customer workshops to identify requirements, design integrations, and define scalable solution architectures.
Provided specialized technical consulting for Genesys solutions across Latin American markets. Supported enterprise sales processes by providing technical expertise during complex deals. Designed solution architectures based on PureConnect and PureCloud platforms. Developed technical proposals, feasibility analysis, and ROI assessments. Delivered technical presentations and product demonstrations for customers in Peru, Colombia, Argentina, and Chile.
Specialized in CIC platform solutions for enterprise clients in the financial and telecommunications sectors. Provided presales technical support for omnichannel contact center projects. Conducted technical feasibility studies and ROI analysis for regional initiatives. Delivered technical demonstrations, customer workshops, and solution architecture design.
Certificates
Genesys Cloud: Professional Certification
Genesys2024
Genesys Cloud Certified Associate
Genesys2023
Genesys Certified Presales Professional (GCPS)
Genesys2023