09/18/2026 updated

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Senior Program Manager | CRM & Data Transformation

DEN HAAG, USA
Worldwide
Master Business Administration, Rotterdam School of Management (NL) - 2008
DEN HAAG, USA
Worldwide
Master Business Administration, Rotterdam School of Management (NL) - 2008

Profile attachments

CV Mohammed Tsaalbi Senior Program Manager .docx

About me

Self-driven professional getting things done for the customer satisfaction - my passion is Tango as it unite humanity.

Salesforce & CRM Transformation
Approximately 10 years of experience working with Salesforce and CRM transformation, including roll-outs of Salesforce Sales Cloud, Service Cloud, Community Cloud and Marketing Cloud across multiple countries and legal entities, with hands-on knowledge of platform configuration, integration and governance.

Program & Project Management
Over 25 years of international experience leading complex, multi-country programmes, connecting business requirements, CRM/Salesforce capabilities, data, ERP and technology delivery, supported by certifications in Prince 2, Scrum Master and Prosci Change Management (ADKAR).

Data Management & Governance
Strong background in data foundations, data management and data governance, ensuring alignment between business requirements and technology implementation, including addressing data-management and governance risks within aggressive programme delivery frameworks.

Integration Technologies
Practical experience with ESB tools such as Mulesoft, Talend and Azure, as well as P2P integration patterns including RESP/SOAP API and batch processing.

Agile & Scrum
Certified Scrum Master with hands-on application of Agile and Scrum methodologies across international delivery programmes, including reinforcing Agile practices within struggling project teams.

DevOps CI/CD
Experience with DevOps CI/CD processes including Back-up and Restore and Operation activities, applied within Salesforce and Mulesoft delivery contexts.

Stakeholder & Vendor Management
Proven track record of working with senior stakeholders, business teams, IT organisations, system integrators and external service providers across food, safety, security and telecom international environments.

Change Management
Certified in Prosci Change Management (ADKAR), with experience leading change management programmes to improve operational efficiency and strengthen customer focus within international product development teams.

ERP & Technology Delivery
Around 15 years of experience across data-intensive technology and business transformation programmes, including integration of CRM/Salesforce with ERP applications using Azure and other integration ecosystems.

Data Science & Artificial Neural Networks
Early career experience in development of process monitoring software based on Artificial Neural Networks, with published work in the Finnish Artificial Intelligence Society.

Experience

Professional experience10+ years
Freelancer since2010

Languages

EnglishFluentFrenchNative speakerSpanishGood

Project history

Senior Program Manager Salesforce & Data

Sodexo
Senior Program Manager for Salesforce and Data transformation at Sodexo, operating as a freelance engagement.

Senior Program Manager

Atos, The Netherlands
Support client for a specific bid management for Salesforce (Sales, Service and Community clouds) and Mulesoft by capturing requirements, preparing and conducting workshops, proposing best applications and project organization for covering full scope (Center of Competence, Salesforce, Mulesoft integration, DevOps CI/CD, Back-up and Restore, Operation) and defining related governance, project organization with associated costs and delivery planning using inputs from transversal internal teams and SME from different departments located in different countries (UK, India, Germany).

Salesforce Program Manager

DEKRA, Paris/Stuttgart
International roll out of CRM Salesforce Sales Cloud and Marketing Cloud to 12 DEKRA legal entities located in France, The Netherlands, Belgium, Sweden, Finland and Denmark together with integration to ERP applications using Azure. Main interface between business and IT delivery teams to support end-to-end delivery from project initiation to user adoption.

Senior Salesforce Program Manager

VISEO, Paris
Roll out of Salesforce to B2B customers in 5 countries in Europe from initiation to user adoption. Lead workshops for requirements collection, processes optimization and solution design definition. Ensure end-to-end delivery through platform configuration, integration with back-end systems using Talend, data migration, and deployment of new releases and hot fixes.

Solution Manager

Connection Point, The Netherlands
Definition and delivery of digital training focused on SME to promote employment for youths and women in Africa. Support local companies in finding foreign partners and investors for delivering sustainable projects and creating jobs. Pro-bono engagement.

Senior CRM Program Manager

Liberty Global, Amsterdam
End-to-end delivery of Global CRM solution for B2B customers in 3 countries (The Netherlands, Belgium and Germany) based on Salesforce (Sales, Service and Community Clouds). Freelance engagement.

Senior Program Manager

T-Mobile, The Netherlands
Delivery of top priority mobile technology and business projects on infrastructure, networks, billing, portals, CRM, BSS/OSS, cloud, security and privacy. Freelance engagement.

Senior Change Manager

Deutsche Telekom, Germany
Lead the change management program to improve operational efficiency and strengthen customer focus of the international product development team. Freelance engagement.

Technical Project Manager

Ortel Mobile, The Netherlands
Lead the definition and implementation of the mobile product roadmap by interfacing business, technical and operation units and suppliers. Support company branches in Belgium, France and Germany for products roll out. Permanent position.

MVNO Delivery Manager

Orange, The Netherlands
Definition of delivery roadmap for Mobile Virtual Telecom Network Operators (MVNO) and ensure its implementation by interfacing all internal and external stakeholders (sales, marketing, technical, network, platforms, IT, finance, etc.). Permanent position.

Data & Network Project Manager

Orange, Den Haag
In charge of the installation, integration to the network and testing of data platforms and applications (WAP, SMS and MMS). Management of suppliers, interface business, delivery and operation teams. Permanent position.

Consultant

Andersen Consulting, Paris
Member of the Java Development Center for advising customers and implementing Java services using 3 tier architecture technologies. Permanent position.

Data Scientist

Jyvaskyla University, Finland
Development of process monitoring software based on Artificial Neural Networks and data provided by aluminum production furnaces. Work published in Finnish Artificial Intelligence Society. Permanent position.

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