7-Eleven

Goods & Retail

Partnered with project teams to translate business and customer needs into delivery requirements and deliverables.
Created, managed, and maintained project documentation including reports and metrics.
Tracked, forecasted, and provided regular updates on progress, metrics, risks, and changes.
Collected and organized information needed for project intake, approval, and prioritization.
Managed project timeframes, objectives, and communications.
Served as a subject matter expert for IT project planning processes.
Supported daily management meetings, scheduling, and other project team activities.
Gathered, analyzed, and communicated requirements, business processes, and policies.
Identified and implemented solutions to drive successful project outcomes.

Texas Health Resources

Other

Maintained and supported application life cycle for Microsoft Project Server and ServiceNow. Acting as a Subject Matter Expert for incidents, requests, and other services.
Participated in the troubleshooting and resolution of problems and issues associated with installed applications and related information technologies.
Perform Business Intelligence activities/actions (using ETL Tools, perform quality assurance (daily/monthly financials), participating in requirements gathering sessions for dashboard creation, participating in monthly status meetings, maintenance/updates of workflows).
Communicated with customers, project teams, and vendors in a timely manner, with minimal supervision to perform the analysis and design of business and clinical requirements for new and optimized application and system workflows.
Updated and maintained data for software and hardware assets in relation to license compliance, requisition, procurement, chargebacks, deployment, maintenance, and retirement.
Perform report analysis and audits to ensure compliance and consistency with standards and initiate any necessary corrective action.
Work to improve the efficiency, effectiveness and quality of services provided to customers, the business, and stakeholders.
Worked with senior leadership in developing and maintaining the policies, processes, and procedures.
Served as an educator on departmental processes and standards.

Toyota Motors North America

Automotive & Vehicle Manufacturing

Coordinated / facilitated divisional requests for information from Horizontals (OCIO, ITS, Info Security).
Managed department communication and admin resource management tools (SharePoint).
Prepared Investment Council agendas & materials in support of the Portfolio Strategist and DIO.
Collected data across department for ad hoc reporting requests in support of department and business unit requests.
Prepared materials for Portfolio Strategist to ensure DIOs are prepared for strategic discussions / presentations with IT and Business Partners.
Prepared monthly project executive summary / VMS updates in support of the Portfolio Strategist.

FedEx Supply Chain/Genco ATC

Transport & Logistics

Assisted 13+ project managers in keeping everything on track for their 20-40 in-flight projects.
Created dashboards based on reporting needs.
Coordinated calendars and distributed meeting materials.
Researched company project tools to advise what they can and cannot do; created and helped use toolset to craft solutions for business problems.
Played a key role in making sure that the internal processes were running smoothly, suggesting needed updates.
Played a key role in creating and communicating new internal processes across the PMO stakeholder community.
Worked with subject matter experts to work through the details of how new processes will work.
Created new process documentation.
Educated process users and stakeholders about using new processes.
Set up the mechanisms for collecting data, turning it into meaningful information used by decision makers.
Continually improved, updated, and enhanced process as the organization matured.

CVS Caremark

Pharmaceuticals & Medical Technology

Plan managed activities for multiple, large-scale projects.
Set and managed project expectations ensuring all applicable functional areas engaged on the project.
Initiated and lead project planning activities such as Scope Definition and Management, Stakeholder Identification and Matrix, Human Resource Management, Risk & Issues Management, and Communication Management.
Created and maintained a project schedule for each project by identifying and monitoring.
Controlled and tracked project performance.
Conducted regular team status meetings.
Reported project status on a weekly basis to management and the project team.
Executed and updated management plans, as necessary.
Resolved and documented issues.
Coordinated with other departments and organizational entities to identify and monitor issues, impacts and dependencies.
Built and executed comprehensive training plans to ensure support group readiness for implementation.
Facilitated meetings as necessary to launch working sessions, address project challenges, and support effective collaboration.
Promoted continuous improvement by conducting, documenting, and communicating lessons learned.
Built relationships with all functional areas.
Managed stakeholder expectations.

AmeriPath, Inc.

Other

Initial point of contact for all new Business and IT project requests. Averaged 20-25 new project requests per week.
Obtained appropriate service level approvals, processing all new requests which included reviewing each request for completeness, obtaining missing or additional information required for the request, entering the project into the project tracking tool (MS Project Server and Clarity).
Assigned appropriate project manager/resources based on type of work required, communicating those assignments with the project manager, manager/director, and project requestor.
Tracked project deliverables throughout project lifecycle, obtaining and maintaining target dates, documentation, and budget information specific to each project, maintaining, and auditing this data for 400+ projects at any given time.
Key member of the IT Project Lifecycle development process and roll-out of the IT Project Management Office; helped coordinate multiple company divisions into a single project IT Project Lifecycle process and portfolio reporting structure.
Produced executive level reports on a weekly basis that provided detailed project statuses, actuals booked by resources and other ad hoc reports as required.
Developed and validated reports using Microsoft Access queries and SQL-based data sources.
Responsible to upgrading the company's project tracking system from Project Server 2003 to Project Server2007 and to Clarity when company's needs changed.

Verizon

Telecommunications

Responsible for the lifecycle of each incident from root-cause analysis to production, providing up-to-date status and analysis to all stakeholders.
Responsible for the planning and successful roll-out of the fixes for 800+ SSP Production IRs.
Using Microsoft Office Produced and distributed all documentation regarding SSP Production IRs and their statues, which included monthly release documentation, weekly schedule updates, and other ad hoc reports.
Facilitated daily and weekly meetings with development teams to ensure proper focus on high profile issues.
Communicated with Business partners on a weekly basis to address issues and concerns.

Senior Project Coordinator and PMO Professional

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