05/13/2026 updated
AH
100 % available
Senior Project Manager & Business Analyst
Brussels, Belgium
Worldwide
Postgraduate CertificateBusiness Analysis
Over 20 years of experience in business analysis across multiple industries including IT, Government, Financial Services, Insurance, Telecoms, Retail, and Consulting. Expertise in defining requirements, conducting in-depth data analysis, and documenting complex business processes and system requirements.
Project Management
Extensive background in project and programme management using both Agile and Waterfall methodologies. Proven track record of delivering complex projects across Europe, Australia, Asia, and the Americas, with certifications in PRINCE2 Foundation and ITIL v3 Foundation.
Stakeholder Management
Strong capability in collaborating with diverse stakeholders including Member States, actuarial teams, and cross-functional groups. Experience in defining operational processes, aligning legislative requirements, and leading knowledge management streams within large programmes.
Testing
Involvement in testing activities as part of software implementation and system rollout projects across various industries.
Training
Design and implementation of comprehensive training frameworks, including a full training programme for a CRM implementation at FBD Insurance.
Target Operating Model
Responsible for implementing Target Operating Models in response to regulatory and legislative changes, including defining interim and future operating models.
Software Implementation
Hands-on experience with software implementation projects including Microsoft Dynamics CRM and the Sapiens insurance administration system.
Process Improvement
Contribution to process improvement initiatives including developing new operational processes, process mapping, and business architecture design.
Business Architecture
Experience in service design and architecture, establishing design authority, and defining product assurance processes and systems within large-scale procurement and supply chain projects.
Agile / Waterfall
Proficiency in both Agile and Waterfall project delivery methodologies, applied across a wide range of industries and project types.
Over 20 years of experience in business analysis across multiple industries including IT, Government, Financial Services, Insurance, Telecoms, Retail, and Consulting. Expertise in defining requirements, conducting in-depth data analysis, and documenting complex business processes and system requirements.
Project Management
Extensive background in project and programme management using both Agile and Waterfall methodologies. Proven track record of delivering complex projects across Europe, Australia, Asia, and the Americas, with certifications in PRINCE2 Foundation and ITIL v3 Foundation.
Stakeholder Management
Strong capability in collaborating with diverse stakeholders including Member States, actuarial teams, and cross-functional groups. Experience in defining operational processes, aligning legislative requirements, and leading knowledge management streams within large programmes.
Testing
Involvement in testing activities as part of software implementation and system rollout projects across various industries.
Training
Design and implementation of comprehensive training frameworks, including a full training programme for a CRM implementation at FBD Insurance.
Target Operating Model
Responsible for implementing Target Operating Models in response to regulatory and legislative changes, including defining interim and future operating models.
Software Implementation
Hands-on experience with software implementation projects including Microsoft Dynamics CRM and the Sapiens insurance administration system.
Process Improvement
Contribution to process improvement initiatives including developing new operational processes, process mapping, and business architecture design.
Business Architecture
Experience in service design and architecture, establishing design authority, and defining product assurance processes and systems within large-scale procurement and supply chain projects.
Agile / Waterfall
Proficiency in both Agile and Waterfall project delivery methodologies, applied across a wide range of industries and project types.
Project history
Working as a Business Analyst on a major EU digitalisation programme, collaborating with Member States to define operational processes and system requirements for managing European Arrest Warrants, Freezing Orders, and Confiscation Orders.
Short-term assignment as part of the Morocco Earthquake Relief Project, managing a fleet of vehicles and coordinating transportation logistics to ensure timely delivery of meals to those affected by the September 2023 earthquake.
Defined requirements for implementing a Single Customer View within Microsoft Dynamics CRM. Conducted in-depth analysis of customer data, identified common attributes and behaviours, and contributed to opportunity management improvements. Designed and implemented a comprehensive training framework for the programme.