04/28/2026 updated

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100 % available

Salesforce Application Architect & Consultant

Ixelles, Belgium
Germany +9
info: Germany, Austria, Switzerland, United Kingdom, Belgium, Denmark, Luxembourg, Netherlands, Norway, Sweden
Master of Arts (MA), European Studies
Ixelles, Belgium
Germany +9
info: Germany, Austria, Switzerland, United Kingdom, Belgium, Denmark, Luxembourg, Netherlands, Norway, Sweden
Master of Arts (MA), European Studies

Profile attachments

Robbert Dekker Resume.pdf

About me

Multilingual Salesforce Consultant (18x certified) with 10+ years delivering CRM solutions end-to-end. Strong at turning stakeholder needs into practical designs, builds, and optimizations. Former lead of Capgemini’s Functional Salesforce team. Seeking contract roles to drive transformation.

Agile MethodologyBusiness Process MappingBusiness ProcessesProgram OptimizationData ArchitectureSystem MonitorRecruitmentProject ManagementScrum MethodologyRequirements AnalysisStakeholder ManagementTeam ManagementProject Delivery
Salesforce Application / Solution Architect (18x certified) with 10+ years delivering Salesforce CRM solutions end-to-end — from discovery and fit/gap to architecture, build, release, and adoption. Former Accenture consultant and former Practice Lead for Capgemini’s Functional Salesforce team. Hands-on architect who combines strong stakeholder management with agile delivery leadership.
Functional skills
Stakeholder management & discovery: Workshops, interviews, fit/gap, turning business goals into scalable Salesforce solutions.
Process design & optimisation: Lead-to-cash, case management, service operations, outbound sales operations, CRM/data governance.
Solution design: End-to-end solution design, user stories and acceptance criteria, backlog shaping, value-focused prioritisation.
Delivery leadership: Tech/functional lead in agile teams (Scrum/SAFe), coordination across business, IT, vendors, and architects.
Change & adoption: Training, enablement, documentation, release communication, operational handover.
Quality & governance: Release governance, risk management, operating model input, delivery in regulated environments.

Technical skills
Salesforce configuration & architecture: Security model (roles/sharing/permission sets), data modelling, reporting & dashboards.
Automation: Flow (record-triggered + screen flows), approvals, validation rules, automation strategy and performance.
Development: Apex (when needed), pragmatic config-first approach; lightweight custom build where it adds value.
Integrations: API-led integration design, data synchronisation patterns, troubleshooting and operational readiness.
DevOps & delivery tooling: CI/CD familiarity, environment strategy, branching/release approach, improving quality gates and deployment reliability.
Security, compliance & monitoring: GDPR-aligned design, data retention patterns, Salesforce Shield capabilities.

Selected delivery experience
Delivery Lead / Architect / Developer for an outbound CTI solution integrating Genesys + Salesforce
DevOps audit and advisory for a financial services client
Salesforce rollout / stream lead for a medical devices transformation (workshops, training, hands-on build)
Large telco platform improvements incl. Classic → Lightning migration and security model redesign

How I add value on contracts
Translate business goals into pragmatic, scalable Salesforce designs
Drive delivery as a hands-on Tech Lead/Architect while aligning business and IT
Stabilise platforms (governance, performance, security, DevOps) and accelerate roadmaps
Available for contract roles as Salesforce Solution Architect / Application Architect / Tech Lead / Delivery Lead across insurance, financial services, telco, utilities, and life sciences.

Languages

DanishFluentGermanFluentEnglishNative speakerDutchNative speaker

Project history

Freelance Salesforce Application Architect

Robbert Dekker Consulting
Independent consulting services for Salesforce implementations and architecture design

Managing Consultant - Practice Lead Functional Consulting

Capgemini
Heading the Capgemini Functional Salesforce team while directly engaging in high-stakes Salesforce project implementations. Played a pivotal role in expanding practice and was recognized with a top 5% rating for outstanding performance and technical acumen.

Senior Salesforce Consultant - Salesforce Business Group

Accenture
Elevated from Consultant to Manager within 3 years, leading critical Salesforce projects for clients like Coloplast and Nuuday. Achieved an exemplary utilization rate over 95%, highlighting customer satisfaction throughout tenure. Spearheaded technical solutions, training, and practice recruitment, consistently exceeding performance benchmarks.

Functional CRM Consultant (Freelance)

ENGIE Electrabel
Lead for Field Service Application (Salesforce.com) revamp, greatly reducing incidents while significantly improving efficiency and user adoption; Guide Process Management and Leadership on Salesforce/CRM best practices.

CRM Consultant (Freelance)

Various organisations
Requirements gathering through proactive interaction with stakeholders, Business process analysis & optimization, Business requirements translation, System configuration & customization, End-user training & support

Operations & Strategy Executive

British Chamber of Commerce in Belgium
The optimisation of the office systems including CRM (Zoho), processes and management intelligence. Ensured smooth operation of office functions, impacting (office-functionality), by overseeing finance and operations.

Parliamentary Assistant to Member of the European Parliament

European Parliament
Coordination at highest political level, Strategic planning & diary management, Negotiating legislation

CRM Analyst

Imprima
Administration of the Salesforce CRM, Training staff in Salesforce CRM, Financial and Management intelligence reporting

Finance Intern

Imprima
Financial Reporting and finance support, Administration of the CRM system

Trainee

European Commission
Policy and media monitoring, presentations and Research on EU Affairs

Certificates

Certified SAFe® Scrum Master

SAFe by Scaled Agile, Inc.

2024

Salesforce Certified AI Associate

Salesforce

2023

Salesforce Certified Business Analyst

Salesforce

2023

Salesforce Certified Strategy Designer

Salesforce

2022

Salesforce Certified Associate Certification

Salesforce

2022

Salesforce Certified User Experience Designer

Salesforce

2022

Harvard Connected Manager

Harvard Business School Online

2021

Development Lifecycle and Deployment Designer

Salesforce

2020

Sharing and Visibility Designer

Salesforce

2019

Salesforce Certified Platform Developer I

Salesforce

2018

Data Architecture and Management Designer

Salesforce

2018

Salesforce Certified Community Cloud Consultant

Salesforce

2018

Application Architect

Salesforce

2018

Certified Field Service Lightning Consultant

Salesforce

2017

Certified Service Cloud Consultant

Salesforce

2017

Certified Sales Cloud Consultant

Salesforce

2017

Certified Advanced Administrator

Salesforce

2017

Certified Pardot Specialist

Salesforce

2017

Salesforce Certified Platform App Builder

Salesforce

2017

Certified Salesforce Administrator

Salesforce

2016


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