10/14/2026 updated
RB
100 % available
Senior Salesforce Solution Architect | Business & Enterprise Architect | CRM Transformation
Assen, Netherlands
Only remote
B.Sc. Computer Science (1991) | Additional studies in Artificial Intelligence, Univ. of GroningenAbout me
Independent Salesforce Solution & Business Architect with 30+ years of IT experience. Specialised in CRM transformation, assessments, blueprints, solution design, process optimisation, architecture governance and quality assurance. Bridging business and IT from strategy to implementation.
Enterprise Architecture FrameworkHigh-Level ArchitectureKnowledge ManagementReference ArchitectureSalesforce Marketing CloudRequirements ManagementSalesforce.ComService-Oriented ArchitectureService DesignSolution ArchitectureSalesforce CommunitiesModel-Driven ArchitectureSalesforce LightningSalesforce Sales CloudSolution Delivery
Salesforce Architecture & Solution Design
Design of end-to-end Salesforce solutions encompassing functionality, data, integrations, security and the surrounding IT landscape, including target architectures, solution designs and transformation roadmaps.
Business & Enterprise Architecture
Connection of business objectives, capabilities, processes, organisational structures and technology, translating current-state assessments into target operating models, transformation strategies and solution architectures.
Integration Architecture & Data Modelling
Design of integration patterns, APIs, interfaces and data flows, as well as data models, relationships, ownership and data usage across complex Salesforce environments.
Salesforce Assessments & Transformation Blueprints
Assessment of existing Salesforce environments and translation of findings into target-state designs, blueprints and improvement or transformation approaches.
Requirements Management
Identification, structuring, refining and prioritisation of requirements, and linking them to design and delivery.
Solution Quality Assurance
Independent assessment of Salesforce solutions and implementations, from overall architecture to detailed design, identifying risks and recommending improvements to ensure architectural consistency and solution quality.
Security & Access Design
Design of authorisation, sharing, permissions and access models aligned with business processes and roles.
Roadmapping, Estimation & Implementation Planning
Translation of solution directions into scope, phases, dependencies, estimates and implementation plans.
Structured & Model-driven Approach
Explicit modelling of processes, capabilities, application landscapes, data models and solutions using ArchiMate and BPMN.
Salesforce Platform Expertise
Broad hands-on knowledge across Sales Cloud, Service Cloud, Experience Cloud, Platform, Manufacturing Cloud, Net Zero Cloud, Service Cloud Voice and Data Cloud.
Contact Centre & Service Domain
Expertise in case management, knowledge management, omnichannel engagement, messaging, Service Cloud Voice and telephony/contact-centre integration.
Digital Portals & Self-service
Experience with Experience Cloud, customer and member portals, and digital interactions across end-to-end processes.
Design of end-to-end Salesforce solutions encompassing functionality, data, integrations, security and the surrounding IT landscape, including target architectures, solution designs and transformation roadmaps.
Business & Enterprise Architecture
Connection of business objectives, capabilities, processes, organisational structures and technology, translating current-state assessments into target operating models, transformation strategies and solution architectures.
Integration Architecture & Data Modelling
Design of integration patterns, APIs, interfaces and data flows, as well as data models, relationships, ownership and data usage across complex Salesforce environments.
Salesforce Assessments & Transformation Blueprints
Assessment of existing Salesforce environments and translation of findings into target-state designs, blueprints and improvement or transformation approaches.
Requirements Management
Identification, structuring, refining and prioritisation of requirements, and linking them to design and delivery.
Solution Quality Assurance
Independent assessment of Salesforce solutions and implementations, from overall architecture to detailed design, identifying risks and recommending improvements to ensure architectural consistency and solution quality.
Security & Access Design
Design of authorisation, sharing, permissions and access models aligned with business processes and roles.
Roadmapping, Estimation & Implementation Planning
Translation of solution directions into scope, phases, dependencies, estimates and implementation plans.
Structured & Model-driven Approach
Explicit modelling of processes, capabilities, application landscapes, data models and solutions using ArchiMate and BPMN.
Salesforce Platform Expertise
Broad hands-on knowledge across Sales Cloud, Service Cloud, Experience Cloud, Platform, Manufacturing Cloud, Net Zero Cloud, Service Cloud Voice and Data Cloud.
Contact Centre & Service Domain
Expertise in case management, knowledge management, omnichannel engagement, messaging, Service Cloud Voice and telephony/contact-centre integration.
Digital Portals & Self-service
Experience with Experience Cloud, customer and member portals, and digital interactions across end-to-end processes.
Experience
Professional experience10+ years
Freelancer since2021
Languages
GermanBasic knowledgeEnglishFluentDutchNative speakerSpanishBasic knowledge
Project history
Operating as an independent consultant through Conlineo since 2021, delivering 70+ Salesforce engagements. Roles include Salesforce Transformation & Solution Architect, Business/Enterprise Architect, Design Authority/Client-side Salesforce Architect, Solution Quality Assurance, Technical Assurance & Architecture Governance, Product Owner for Salesforce/CRM, and Senior Salesforce Consultant.