Senior SAP C4C (V1 and V2) , S/4HANA Service, SAP Sales and Service Cloud (V1 and V2) consultant

Senior SAP Consultant with 21 years of IT experience, including 13 years in SAP. Specializing in SAP Sales & Service Cloud (SAP Cloud for Customer / C4C) and SAP S/4HANA Service. Strong expertise in designing complex business solutions, combining deep process knowledge, hands-on configuration, technical understanding and stakeholder collaboration.

• Solution design: Business process analysis, requirements gathering, fit-gap analysis, solution architecture, functional specifications, configuration and customizing. Translating complex business requirements into integrated SAP solutions.

• SAP Sales & Service Cloud / C4C: Account and contact management, opportunity management, sales orders, service tickets, territory management, organizational structures, workflows, approvals, validations and UI configuration.

• Roles and authorizations: Business role design, access restrictions, territory-based authorizations, confidentiality requirements and alignment of data access with organizational responsibilities.

• SAP S/4HANA Service: End-to-end service and In-House Repair process design, configuration and implementation; integration with Advanced Returns Management and related sales and logistics processes.

• Custom applications and extensions: Functional design of applications supporting and extending standard SAP processes, including SAP CAP application concepts. Definition of business rules, application behavior and integration requirements. Interactive mockups and prototypes for business validation.

• Integration and technical expertise: SAP CPI, OData services, CDS views, ABAP debugging and cross-system analysis. Defining and validating integration requirements between cloud applications, SAP ERP, S/4HANA and third-party systems.

• Implementation delivery: Responsibility for assigned processes from requirements and design through configuration, development coordination, functional and integration testing, user acceptance testing, training, go-live and post-implementation support.

• Stakeholder collaboration: Business workshops, evaluation and presentation of solution alternatives, requirements clarification, and collaboration with developers and consultants across functional areas.

• Complex problem-solving: Root cause analysis across business processes, configuration, custom functionality, authorizations and integrations.

SAP Certified Associate – Implementation Consultant – SAP Sales Cloud.