01/16/2026 updated

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S/4HANA Service | SAP CRM | ABAP | CRM WebUI Senior Consultant

Poznan, Poland Master of Science Studies
Poznan, Poland Master of Science Studies

Profile attachments

CV_Pawel_Jedrasiewicz_S4HANA_Service_SAP_CRM_ABAP_WebUI_Consultant_0226.pdf

About me

Experienced S/4HANA Service and SAP CRM Consultant with over 16 years of proven success delivering both CRM functional and technical (ABAP and CRM WebUI developer) solutions. With a strong track record in multinational project delivery (USA, Switzerland, Germany, Sweden, Italy).

JavaScript (Programming Language)SAP ABAPJIRACustomer Relationship ManagementBusiness ProcessesCloud ComputingComputer Telephony IntegrationSalesHP Quality CentersIT Service ManagementSAP ERPOpen Data ProtocolScrum MethodologyWebuiSalesforce.ComSAP ApplicationsSAP CRMSAP CSSAP HANASAP Solution ManagerRISE with SAPProject DeliveryWaterfall ModelSAP ISServicenow
SAP CRM & S/4HANA Expertise
Deep knowledge of SAP CRM 7.0 EhP4 and SAP S/4HANA Service with Customer Management specialization

ABAP Development
Extensive experience in ABAP WebUI, BOL/GenIL, Action Framework, SmartForms, BADIs, OData, and JavaScript development

Complex Integration Projects
Proven expertise in SAP ECC, SAP IS/PI/PO, Salesforce, Sinch BCM, and third-party system integrations

Business Process Coverage
Comprehensive knowledge of CRM Service & Sales, Shared Services, CTI, Cloud/On-Premise solutions, Service Request and Ticket Management, Service Order, Service Confirmation, In-house Repair, Service Contract, SLA, Service Quotation, Opportunity, Lead, Service Order

Tools & Methodologies
Hands-on experience with Jira, ServiceNow, Ivanti ITSM, HP Quality Center, SAP Solution Manager

Project Methodologies
Practical experience with SAP RISE, Agile Scrum and Waterfall project delivery models

International Project Delivery
Global SAP project implementation experience across USA, Switzerland, Nordics, and EU markets

Remote & Hybrid Work
Effective collaboration in multicultural, distributed teams with remote and hybrid setups

Languages

EnglishFluentPolishNative speakerSpanishBasic knowledge

Project history

SAP S/4HANA Service Senior Consultant

Industry & Mechanical Engineering

Integrated SAP Interaction Center with Sinch Contact Center (BCM)
Designed and implemented service process enhancements and CRM-side architecture
Delivered integration between SAP Interaction Center and Salesforce
Contributed to RISE ECC → S/4HANA Cloud transformation program
Acted as senior advisor bridging functional service processes and technical delivery

SAP S/4HANA Service Senior Consultant

Corteva Inc.
Greenfield implementation of SAP S/4HANA Customer Management (Private Cloud)
Advisory role for S/4HANA Service & Interaction Center
Delivered custom ABAP developments (CRM WebUI, BOL/GenIL, BADIs, interfaces)
Designed and executed migration strategy for customer master data and CM documents
Integrated S/4HANA with SAP Banking (CML, TRBK) and external systems
Designed Customer 360 cockpit, reducing agent handling time and improving decision quality

SAP CRM System Architect & ABAP WebUI Consultant

Schindler AG
Led architecture and strategic development of SAP CRM Interaction Center
Built advanced CRM WebUI and ABAP extensions
Architected integrations with SAP CS and IoT platforms
Developed OData APIs and supported S/4HANA transition assessments
Increased first-contact resolution, reducing field service visits by 22%

SAP Cloud Consultant - Sales and Service (C4C)

Amica International
Designed and implemented SAP Sales & Service Cloud (C4C)
Integrated C4C with ECC, mobile field applications, and third-party systems
Enabled parallel operation with legacy SAP CRM during transition phase

SAP CRM Functional & Technical Senior Consultant

Mettler Toledo
Designed advanced CRM Service and logistics processes
Integrated SAP CRM with ECC (FI, CO, MM, SD) and tax solutions
Developed pricing logic and OData services
Automated cross-company processes, reducing document volume 5×
Unified customer communication forms, reducing TCO and maintenance effort

SAP CRM Expert Consultant / System Architect

H&M
Co-author of H&M Club, now exceeding 150M global members
Enhanced CRM Loyalty, Service, BP Master Data, and ILM
Developed SAP PI integrations with ECC and Hybris Commerce
Implemented Customer Golden Record, consolidating hundreds of attributes
Supported compliance and large-scale data archiving

SAP CRM and ABAP Consultant

BCC Consulting (now All for One Poland)
Full lifecycle delivery of SAP CRM 7.0 (EhP2–EhP4) projects
Implemented Interaction Center, Service, Sales, Marketing
Led WebUI customizations, integrations with ECC and PI

Selected Clients:
Philip Morris International – EIC & Shared Services Framework for EU, APAC, LATAM
Amica S.A. – CRM Service & Sales, custom BOL/GenIL, SmartForms
Heineken – CRM–ECC integrations, master and transactional data interfaces
Other clients: AstraZeneca, Skoda Auto, Wolters Kluwer, Pratt & Whitney, PKN, TVN

Software Developer (Freelancer)

Pneuhage
Developed and licensed a dynamic pricing system for automotive retailers, created rule-based engine (PHP, MySQL, JS) responding to market data, delivered full-stack solution with OLAP-based analytics

ERP Consultant

Simple S.A.
Supported ERP (SIMPLE.ERP) implementations for manufacturing, retail, and healthcare sectors, conducted end-user training and assisted in OLAP data warehouse setup

Warehouse Specialist

Aves Chico
Handled purchase orders and material documents during seasonal employment

PC Serviceman

PC Serviceman
Performed hardware and software repairs during seasonal job

Certificates

Learning the Basics of ABAP Programming on SAP BTP

SAP

2025

Managing Clean Core for SAP S/4HANA Cloud

SAP

2025

Executing basic ERP processes with SAP S/4HANA

SAP

2025

Discovering SAP Enterprise Asset Management

SAP

2025

Using SAP Service Cloud

SAP

2025

Discovering SAP S/4HANA Service

SAP

2025

SAP Hybris Presales Consultant CEC

SAP

2015

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