09/02/2026 updated
verified
100 % availableSAP S/4HANA BP/Service/CS Consultant
Bessancourt, France
Worldwide
Bachelor's Degree in Computer Science / BSc (Hons) in ComputingAbout me
10+ years in SAP Service processes — from SAP CRM through to S/4HANA Customer Service. Experienced in requirements gathering, functional specs, workshops and test management. International projects (France, Switzerland, Canada).
Atlassian JiraInformation Technology Infrastructure Libraries (ITIL)IT Service ManagementScrum MethodologySAP CRMSAP HANASAP IS-UService ManagementService Request ManagementTest ManagementWeb Services
SAP S/4HANA Service
Over 10 years of expertise in SAP Service processes, from SAP CRM through to SAP S/4HANA Customer Service, including configuration of service request management, contracts, service orders, and end-to-end involvement in Realize, Deploy and Run phases of SAP S/4HANA programmes.
Functional Analysis & Requirements Gathering
Strong background in requirements gathering, authoring functional and technical specifications, workshop facilitation, and coordination between business and IT teams in complex international environments.
SAP CRM (Legacy)
Extensive hands-on experience with SAP CRM7 across Service, Marketing, and IPM modules, including configuration, WebUI development, BOL/GenIL, IDocs, OData interfaces, and data migration.
SAP IS-U / ECC
Experience with SAP IS-U and ECC modules, including analysis and resolution of replication errors between SAP CRM7 and S/4HANA IS-U, as well as ABAP and OO ABAP development, Smartforms, and data extractors.
OData & Web Services
Proficiency in OData interfaces and web services, including requirements gathering for OData interfaces, authoring technical specifications, and integration with external systems such as EzPublish CMS.
SAP Gateway / Fiori / WebUI / WebIC
Knowledge of SAP Gateway, Fiori, WebUI, and WebIC technologies, applied across multiple client projects for front-end configuration and development.
Test & UAT Management
Experience in test management including defect analysis, test execution, unit and integration testing, and business support across multiple SAP implementation projects.
Agile / Scrum / Waterfall & ITIL 4 Foundation
Certified in ITIL 4 Foundation (IT Service Management) and experienced in working within Agile, Scrum, and Waterfall project methodologies.
SAP Activate & SAP HANA
Familiarity with SAP Activate methodology for project delivery and SAP HANA as an underlying platform for S/4HANA implementations.
Jira / HPQC / Mantis & SharePoint
Practical use of project and defect tracking tools including Jira, HPQC, and Mantis, as well as SharePoint for documentation and team collaboration.
Experience
Professional experience10+ years
Freelancer since2017
Languages
EnglishFluentFrenchNative speakerSpanishBasic knowledge
Project history
Personal relocation to Reunion Island, followed by a mathematics teaching post in Mayotte (2026): multicultural classroom management, pedagogical adaptation, institutional coordination. Returning to mainland France in September 2026.
Analysis and resolution of replication errors between SAP CRM7 and S/4HANA IS-U module. Tech: SAP CRM7, SAP IS-U, S/4HANA.
End-to-end involvement in Realize, Deploy and Run phases of the CASA SAP S/4HANA Service programme. Configuration of S/4HANA Service module: service request management, contracts and service order. Requirements gathering for OData interfaces; authored functional and technical specifications. Offshore team coordination, defect analysis, test execution and business support. Tech: SAP S/4HANA Service, SAP Gateway, OData, SAP Activate.