11/11/2026 updated
100 % available
Senior Service Designer | UX Research
Buenos Aires, Argentina
Worldwide
Bachelor's Degree in Public and Institutional RelationsAbout me
Service Designer and UX Researcher with 5+ years of experience in banking and fintech. I combine qualitative and quantitative research with service design to find where customers struggle and turn those findings into decisions for product and business teams.
MiroUser Experience (UX)Strategic ManagementDesign ResearchDesign StrategiesDesign ThinkingUser Interface DesignInteraction DesignProduct ManagementResearch ExperiencesService DesignUsability TestingUser-Centered DesignSAP CXUser Research
UX Research
Planning and conducting qualitative and quantitative research to understand user needs, behaviors, and motivations. Use of interviews, usability testing, focus groups, and data analysis to develop evidence-based recommendations for digital and service experiences.
Service Design
Design of end-to-end experiences across product, CRM, and technology. Mapping of current and future-state journeys and service blueprints, showing how customer needs connect to teams, processes, and systems.
Behavioral Design
Application of behavioral design principles and cognitive psychology to shape user-centered solutions. Development of design strategies aligned with user needs and organizational objectives across touchpoints and channels.
UX/UI Design
Design of user interfaces and experiences with a focus on usability, accessibility, and inclusive design principles.
Product Management
Framing customer and business problems, defining the scope of discovery, and planning research to inform product decisions. Connecting customer needs with business priorities and product performance indicators.
Data Analysis
Synthesis of qualitative and quantitative research findings and translation of user and organizational needs into actionable recommendations for product and business teams.
AI Tools for Research
Use of generative AI tools to support research planning, discovery, analysis, and ideation, including creation of custom agents and skills.
Workshop Facilitation
Facilitation of interviews, workshops, focus groups, and ideation sessions with users and stakeholders to identify opportunities and shape user-centered solutions for complex experiences.
Agile and Design Thinking
Application of Agile methodologies and Design Thinking frameworks in research, prototyping, testing, and collaborative processes.
Planning and conducting qualitative and quantitative research to understand user needs, behaviors, and motivations. Use of interviews, usability testing, focus groups, and data analysis to develop evidence-based recommendations for digital and service experiences.
Service Design
Design of end-to-end experiences across product, CRM, and technology. Mapping of current and future-state journeys and service blueprints, showing how customer needs connect to teams, processes, and systems.
Behavioral Design
Application of behavioral design principles and cognitive psychology to shape user-centered solutions. Development of design strategies aligned with user needs and organizational objectives across touchpoints and channels.
UX/UI Design
Design of user interfaces and experiences with a focus on usability, accessibility, and inclusive design principles.
Product Management
Framing customer and business problems, defining the scope of discovery, and planning research to inform product decisions. Connecting customer needs with business priorities and product performance indicators.
Data Analysis
Synthesis of qualitative and quantitative research findings and translation of user and organizational needs into actionable recommendations for product and business teams.
AI Tools for Research
Use of generative AI tools to support research planning, discovery, analysis, and ideation, including creation of custom agents and skills.
Workshop Facilitation
Facilitation of interviews, workshops, focus groups, and ideation sessions with users and stakeholders to identify opportunities and shape user-centered solutions for complex experiences.
Agile and Design Thinking
Application of Agile methodologies and Design Thinking frameworks in research, prototyping, testing, and collaborative processes.
Experience
Professional experience5 - 10 years
Freelancer since2026
Languages
EnglishFluentFrenchFluentPortugueseFluentSpanishNative speaker
Project history
Framing customer and business problems, defining the scope of discovery, and planning research to inform product decisions. Identifying and prioritizing service improvements by connecting customer needs with business priorities and product performance indicators. Designing end-to-end experiences across product, CRM, and technology. Conducting qualitative and quantitative research and translating findings into recommendations. Mapping current and future-state journeys and service blueprints. Facilitating workshops and cross-functional alignment. Using AI tools to support planning, discovery, research analysis, and ideation.
Led research and design strategy initiatives for the IDB. Planned and conducted qualitative and quantitative research, synthesized findings, and translated user and organizational needs into actionable recommendations. Facilitated interviews, workshops, focus groups, and ideation sessions with users and stakeholders. Developed design strategies aligned with user needs and organizational objectives, collaborating with multidisciplinary and international teams across touchpoints and channels. Used generative AI tools to support research analysis.
Planned and conducted qualitative and quantitative research to understand users needs, behaviors, and motivations. Used interviews, usability testing, and data analysis to develop evidence-based recommendations for digital experiences. Partnered with design and multidisciplinary teams to address user problems and improve the usability and accessibility of interfaces.