09/02/2026 updated

**** ******** ****
100 % available

Senior ServiceNow Developer

Fundão, Portugal
Only remote
Philosophy Degree, Universidade de Coimbra
Fundão, Portugal
Only remote
Philosophy Degree, Universidade de Coimbra

Profile attachments

Rafael Oliveira CV 2026 (1).pdf

Service Development StudioService DiscoverySystems IntegrationServiceNow IT Operations ManagementFront End Software DevelopmentServicenow
ServiceNow Platform Development
Extensive expertise in designing and developing solutions on the ServiceNow platform, including Custom Applications, ITSM, Service Portal, Workspaces, UI Builder, Flow Designer, and ACLs, supported by multiple certifications such as CAD, CIS-ITSM, and CSA.

JavaScript and Front-End Development
Strong proficiency in JavaScript, AngularJS, and React for building dynamic interfaces within ServiceNow, including Service Portal widgets, UI Pages, and UI Builder components adapted for Now Mobile and Configurable Workspace.

Integration and Data Transformation
Solid experience with REST integrations, Transform Maps, Script Includes, and Business Rules to connect ServiceNow with external systems, enabling real-time data synchronisation, transformation, and validation logic across complex enterprise environments.

Access Management and ACL Design
Hands-on experience developing access management solutions based on roles, groups, and ACLs, including complex access logic for multi-country and multi-region environments in semiconductor and automotive industries.

Workspace Migration and UI Builder
Practical experience migrating from Agent Workspace to Configurable Workspace, with strong knowledge of UI Builder and the Next Experience framework for building modern ServiceNow interfaces.

Scoped Application Architecture
Experience acting as solution architect for scoped ServiceNow applications, defining data models, application structures, and overall technical approaches for custom solutions delivered to internal and external clients.

Agile Delivery and Scrum
Familiarity with Scrum and Agile Delivery methodologies, working in collaborative team environments with stakeholder engagement, iterative development cycles, and shared responsibility for delivered solutions.

ServiceNow Certifications
Holder of multiple ServiceNow certifications including Certified Application Developer (CAD), Certified Implementation Specialist for IT Service Management (CIS-ITSM), Certified Implementation Specialist for Data Foundations (CIS-DF), and Certified System Administrator (CSA).

Experience

Professional experience5 - 10 years
Freelancer since2026

Languages

EnglishFluentPortugueseNative speaker

Project history

Senior Software Development Engineer

IQVIA
Senior Software Development Engineer at IQVIA, working on ServiceNow-based solutions.

Senior ServiceNow Developer

BURGUNDYNOW
Worked on a ServiceNow access management solution for a semiconductor manufacturing environment, supporting access logic based on roles, groups, and ACLs.

Senior ServiceNow Developer

Critical Tech Works
Large-scale project focused on the gradual migration of a legacy role-management system to ServiceNow. Managed user and group access across auto dealerships in different countries and regions. Designed the data model and developed integration, transformation, and validation logic. Also responsible for the migration from Agent Workspace to Configurable Workspace using UI Builder and the Next Experience framework.

Senior ServiceNow Developer

OLISIPO
Senior ServiceNow Developer at OLISIPO, working on multiple projects including Critical Tech Works and Siemens.

Senior ServiceNow Developer

Siemens
Worked on the development and migration of Siemens MyIT Portal to a new Portal version. Created widgets from scratch, adapted existing solutions, and developed server-side logic. Worked closely with the Product Owner, addressed widget performance and responsive behaviour, managed deployments, coordinated testing access, and verified portal stability following instance upgrades.

ServiceNow Developer

FRUITION PARTNERS
ServiceNow Developer at Fruition Partners, working on multiple projects including Building Control Center (React), Agency Relationship Management, Compliancy Checker, Santander, Translation App, and Building Control Center IoT.

ServiceNow Developer

Building Control Center - React (Fruition Partners)
Helped develop a new interface in a ServiceNow UI Page integrating React with ServiceNow, later adapted for Now Mobile. The interface retrieved data from the application backend tables and supported interactions with connected IoT devices.

ServiceNow Developer

Agency Relationship Management - BuildOnMe (Fruition Partners)
Worked on a ServiceNow application built with React for managing insurance-related processes, including policy change requests and claims updates. Adapted multi-step forms, record pages, and list views to support required workflows.

ServiceNow Developer

Compliancy Checker - BuildOnMe (Fruition Partners)
Designed and developed a scoped ServiceNow application for comparing external compliance data with records stored in the platform. Acted as solution architect, defining the data model, application structure, and overall technical approach.

ServiceNow Developer

Santander (Fruition Partners)
Worked on a Crisis Management solution for handling incidents across the client buildings. Developed logic to respond to different incident types, created Service Portal widgets for reporting, and worked with Notify to deliver urgent voice messages.

ServiceNow Developer

Translation App (Fruition Partners)
Worked on a scoped Translation Application rebuilt almost from scratch to support translation of static content across a ServiceNow instance. Integrated with Google Translate through REST and developed a dedicated dashboard for manual review of translations.

ServiceNow Developer

Building Control Center (Fruition Partners)
Worked on the development of an internal IoT application in ServiceNow to control devices across company buildings. Designed the data model and developed client-side and server-side components. Integrated with an external service through REST to send commands to connected devices in real time.

Contact form

Log in to get in touch

You need to be logged in to use the contact form.

Sign upLog in