10/09/2026 updated
AH
100 % available
Senior ServiceNow Developer
Croydon, United Kingdom
Only remote
Bachelor's Degree in Computer ScienceServiceNow Security OperationsIBM Service Management FrameworkLayered Service ProviderServiceNow Application EngineService Control ManagementService DesignService Development StudioService DiscoveryCloud Platform SystemServer Side DevelopmentServiceNow IT Operations ManagementServiceNow HR Service DeliveryServiceNow Customer Service ManagementService Delivery Management
ServiceNow Platform Development
Over 6 years of experience designing, configuring, and delivering enterprise ServiceNow solutions across ITSM, HRSD, CSM, ITOM, ITAM, and CMDB. Expertise in Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, Service Catalog, Record Producers, and Custom Widgets.
Integrations & APIs
Extensive experience with Integration Hub, REST APIs, SOAP APIs, and MID Server to connect ServiceNow with third-party platforms including AWS, Microsoft Azure, JIRA, Workday, Salesforce, and Microsoft Dynamics CRM.
Automation & Flow Designer
Strong capability in Flow Designer automation, Now Assist AI-driven workflows, Robotic Process Automation (RPA), and Automated Test Framework (ATF) to streamline HR and customer service processes.
Scripting & Programming
Proficiency in JavaScript, GlideScript, Apache Jelly, AngularJS, AJAX, Node.js, SQL, JDBC, JSON, and HTML/CSS for custom ServiceNow development and configuration.
ITOM, CMDB & Discovery
Hands-on experience with ITOM, CMDB, CI relationship modeling, Discovery, and MID Server capabilities to support enterprise infrastructure data collection and operational visibility.
Security & Authentication
Knowledge of SSO, OAuth, LDAP, and Token/API Authentication to ensure secure platform access and integration.
Cloud & DevOps Technologies
Familiarity with AWS, Microsoft Azure, DevOps, AIOps, SecOps, Generative AI, and Predictive Intelligence to support modern enterprise platform architectures.
Performance Analytics & Reporting
Experience building dashboards, reports, and custom analytics using ServiceNow Performance Analytics to provide operational insights and support continuous improvement.
ITAM (HAM/SAM)
Configuration of IT Asset Management workflows including hardware and software asset management, automated asset discovery, and reconciliation.
Over 6 years of experience designing, configuring, and delivering enterprise ServiceNow solutions across ITSM, HRSD, CSM, ITOM, ITAM, and CMDB. Expertise in Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, Service Catalog, Record Producers, and Custom Widgets.
Integrations & APIs
Extensive experience with Integration Hub, REST APIs, SOAP APIs, and MID Server to connect ServiceNow with third-party platforms including AWS, Microsoft Azure, JIRA, Workday, Salesforce, and Microsoft Dynamics CRM.
Automation & Flow Designer
Strong capability in Flow Designer automation, Now Assist AI-driven workflows, Robotic Process Automation (RPA), and Automated Test Framework (ATF) to streamline HR and customer service processes.
Scripting & Programming
Proficiency in JavaScript, GlideScript, Apache Jelly, AngularJS, AJAX, Node.js, SQL, JDBC, JSON, and HTML/CSS for custom ServiceNow development and configuration.
ITOM, CMDB & Discovery
Hands-on experience with ITOM, CMDB, CI relationship modeling, Discovery, and MID Server capabilities to support enterprise infrastructure data collection and operational visibility.
Security & Authentication
Knowledge of SSO, OAuth, LDAP, and Token/API Authentication to ensure secure platform access and integration.
Cloud & DevOps Technologies
Familiarity with AWS, Microsoft Azure, DevOps, AIOps, SecOps, Generative AI, and Predictive Intelligence to support modern enterprise platform architectures.
Performance Analytics & Reporting
Experience building dashboards, reports, and custom analytics using ServiceNow Performance Analytics to provide operational insights and support continuous improvement.
ITAM (HAM/SAM)
Configuration of IT Asset Management workflows including hardware and software asset management, automated asset discovery, and reconciliation.
Experience
Professional experience5 - 10 years
Freelancer since2021
Languages
EnglishFluent
Project history
Designed and delivered scalable ServiceNow solutions across ITOM, CMDB, ITSM, ITAM, and custom applications. Supported ITOM and CMDB capabilities including configuration data structures, CI relationships, data quality, and operational visibility. Worked with Discovery and MID Server for enterprise infrastructure data collection. Applied AIOps and operational intelligence capabilities. Developed technical solutions using Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, JavaScript, and Flow Designer. Delivered integrations using Integration Hub, REST/SOAP APIs, MID Server, OAuth, JSON, and XML. Supported platform governance, DevOps practices, release strategies, QA, UAT, and production deployments.
Delivered enterprise ServiceNow solutions across ITOM, CMDB, ITSM, ITAM, and Service Catalog environments. Supported CMDB configuration, CI relationship modelling, data quality, and operational service-management requirements. Integrated ServiceNow with AWS, Microsoft Azure, JIRA, and Workday using Integration Hub and REST/SOAP APIs. Configured ServiceNow automation using Flow Designer, Business Rules, Client Scripts, and scripting. Mentored team members and provided technical guidance on ServiceNow development, configuration, troubleshooting, and platform best practices.
Designed CMDB models and CI relationship structures, supporting CMDB health, data quality, and operational visibility. Supported ITOM and Discovery-related capabilities within enterprise ServiceNow environments. Configured ITAM workflows with automated asset discovery and reconciliation. Developed custom ServiceNow applications, workflows, widgets, and integrations using JavaScript, GlideScript, Apache Jelly, Flow Designer, AngularJS, and AJAX. Integrated ServiceNow with Salesforce and Microsoft Dynamics CRM. Implemented GenAI-powered chatbots and NLU capabilities to automate HR and Customer Service interactions.