07/14/2026 updated
100 % available
Senior ServiceNow Developer | ITSM | CSM | AI & Platform Architecture
Rivne, Ukraine
Only remote
Specialist in Energetics, National University of Water Management and Nature Resources UseAbout me
Certified Senior ServiceNow Developer with 5+ years of experience designing scalable ITSM, AI integrations and CSM architectures across enterprise environments.
JavaScriptAngularJSServicenow
ServiceNow Platform Development
Expertise in designing and implementing scalable ServiceNow solutions including ITSM, CSM, Service Portal, Virtual Agent, and CMDB. Proficiency in Script Includes, Business Rules, UI Policies, Client Scripts, UI Actions, ACLs, and Scoped Applications.
Workflow Automation & Flow Designer
Deep knowledge of automating complex backend logic using Flow Designer, Workflows, and Scheduled Jobs, reducing manual data entry and increasing operational efficiency by up to 40%.
AI & Integration Development
Implementation of AI-powered Virtual Agent and OpenAI integrations, as well as REST APIs, HTTP Integrations, and IntegrationHub to enable intelligent intent detection and real-time response generation.
CMDB Architecture
Extension and management of CMDB architecture to track specialized assets, establishing full lifecycle visibility and ownership of organizational equipment.
Platform Governance & Architecture
Contribution to platform governance strategies including instance strategy, upgrade management, clone management, data model design, role-based security, and performance optimization.
Scoped Application Development
Development and delivery of complete Scoped Applications from scratch, including complex data models and multi-layered security, ensuring compliance with internal business policies.
Frontend Development
Proficiency in HTML, CSS, JavaScript, and React for building and optimizing Service Portal layouts and responsive web applications.
Tools & Version Control
Practical experience with Git for version control and Jira for project and issue tracking in agile development environments.
Role-Based Access Control & Security
Design of role-based access controls (ACLs) and secure data structures aligned with regulatory requirements and enterprise security standards.
Certifications:
ServiceNow Certified System Administrator
ServiceNow Certified Application Developer
Suite Certification - Application Developer Core Skills Micro
Micro-Certification - Service Portal
Micro-Certification - UI Builder
Micro-Certification - Flow Designer
Micro-Certification - Platform Analytics
Micro-Certification - Agile and Test Management
Micro-Certification - Automated Test Framework
Micro-Certification - Integration Hub
Experience
Professional experience5 - 10 years
Freelancer since2026
Languages
GermanBasic knowledgeEnglishFluent
Project history
Architected and implemented end-to-end digital workflows increasing operational efficiency by 25%. Reduced request fulfillment time by 40% via Service Catalog automation using Flow Designer. Increased case deflection by 35% through AI-powered Virtual Agent and OpenAI integration. Extended CMDB architecture for 100% asset lifecycle visibility. Designed secure scoped applications with scalable data models and role-based ACL strategies. Contributed to platform governance strategy and collaborated with cross-functional stakeholders.
Developed and delivered complete Scoped Applications from scratch with complex data models and multi-layered security. Built a full-cycle Vacation & Sick Leave Calendar Application. Designed and optimized Service Portal layouts. Enhanced and supported CSM applications, optimizing case workflows. Leveraged Business Rules, Client Scripts, and Flow Designer to automate complex backend logic, eliminating manual data entry for 30% of core processes.
Developed custom scoped applications for financial operations. Built automated B2B validation workflows. Designed role-based access controls and secure data structures. Configured Incident, Problem, and Change modules improving assignment routing and notification efficiency. Created SLA dashboards and performance reporting tools for executive visibility.
Certificates
Certified System Administrator
ServiceNow2025
Certified Application Developer
ServiceNow2023