04/22/2026 updated
100 % available
ServiceNow Lead Developer/Consultant
Stockholm, Sweden
Only remote
Master's degree in Electrical EngineeringAbout me
ServiceNow Senior Developer with 10 years of hands-on experience working across ITSM, ITAM, ITOM, HRSD, CSM, SPM, and GRC. I have strong practical exposure in building integrations using IntegrationHub, REST and SOAP, and MID Server with platforms like Jira, Workday, SCCM, DocuSign, and Checkmarx.
JavaScriptApplication Programming Interfaces (APIs)Atlassian JiraConfiguration Management DatabasesInformation Technology Infrastructure Libraries (ITIL)Lightweight Directory Access Protocols (LDAP)Simple Network Management ProtocolsSystems IntegrationWorkflowsCloud IntegrationServicenow
ServiceNow Platform Development
Enterprise solutions delivery across ITSM, ITOM, ITAM, CSM, HRSD, GRC, and SecOps with full-cycle implementations and integrations
API Development and Integration
Scripted REST APIs development and implementation for enterprise integrations and external system communication
CMDB Architecture and Configuration
CMDB/CSDM architecture design and platform modernization using App Engine Studio with automated data ingestion and normalization
Infrastructure Discovery Protocols
SNMP, SSH, WMI, HTTP, and PowerShell protocols for ServiceNow Discovery patterns
JavaScript and Scripting
JavaScript, GlideScript, Regex, Script Includes, and Business Rules development
Process Automation
Workflows and Flow Designer implementation for system integration and process ownership
ITIL Framework Implementation
ITIL Framework application with Agile Methodologies and SDLC practices
Security and Access Management
LDAP and SSO integration with Service Catalog and user/HR criteria implementation
Cloud Integration
Microsoft Azure and Jira integration with ServiceDesk Management capabilities
Database and Web Development
MySQL databases, web applications development and Windows/Linux server management
Enterprise solutions delivery across ITSM, ITOM, ITAM, CSM, HRSD, GRC, and SecOps with full-cycle implementations and integrations
API Development and Integration
Scripted REST APIs development and implementation for enterprise integrations and external system communication
CMDB Architecture and Configuration
CMDB/CSDM architecture design and platform modernization using App Engine Studio with automated data ingestion and normalization
Infrastructure Discovery Protocols
SNMP, SSH, WMI, HTTP, and PowerShell protocols for ServiceNow Discovery patterns
JavaScript and Scripting
JavaScript, GlideScript, Regex, Script Includes, and Business Rules development
Process Automation
Workflows and Flow Designer implementation for system integration and process ownership
ITIL Framework Implementation
ITIL Framework application with Agile Methodologies and SDLC practices
Security and Access Management
LDAP and SSO integration with Service Catalog and user/HR criteria implementation
Cloud Integration
Microsoft Azure and Jira integration with ServiceDesk Management capabilities
Database and Web Development
MySQL databases, web applications development and Windows/Linux server management
Experience
Professional experience5 - 10 years
Freelancer since2017
Languages
EnglishFluent
Project history
- Implemented ITSM processes including Incident, Problem, Change, Request, Knowledge, and Service Catalog, improving service delivery efficiency and SLA performance.
- Implemented ITOM capabilities including Discovery, Event Management, Operational Intelligence, AIOps, and Service Mapping with Mid Server configurations for secure integrations and proactive monitoring across hybrid and cloud environments.
- Implemented IT Asset Management processes covering asset lifecycle management, software asset optimization, compliance tracking, and integration with procurement and financial systems.
- Developed automation solutions using Flow Designer, Workflow Studio, Orchestration, Business Rules, Script Includes, Client Scripts, and Server-side scripting, reducing manual effort and operational overhead.
- Implemented HR Service Delivery including Case Management, Lifecycle Events, HR Knowledge Base, and Employee Document Management to streamline HR operations and employee journeys.
- Delivered enterprise-grade integrations using IntegrationHub, REST/SOAP APIs, and custom spokes, connecting ServiceNow with platforms such as Workday, Salesforce, Jira, Azure, AWS, and other enterprise systems.
- Delivered IRM/GRC solutions including Policy, Risk, Compliance, Audit, and Vendor Risk Management with automated workflows, continuous monitoring, and regulatory mapping.
- Developed and implemented detailed end-to-end workflows for a wide range of service catalogue items, such as hardware requests, software installations, and access provisioning.
- Collaborated closely with stakeholders to gather requirements, map out process flows, and configure the necessary components, including forms, notifications, and task assignments.
- Utilized Flow Designer to automate complex workflows, streamlined and significantly reduced manual intervention. Designed approval paths that automatically routed requests to the appropriate approvers based on criteria such as department, cost centre, and request urgency, speeding up request fulfilment.
- Conducted user acceptance testing (UAT), Gathered feedback to ensure user-friendly Services and insights.
- Created dynamic and responsive employee Service Portal pages using AngularJS and AJAX enhancing user interaction and satisfaction. Implemented Single Sign-On (SSO) for secure authentication.
- Developed and implemented custom widgets to display real-time data, such as ticket statuses and service metrics, enhancing user experience and operational visibility.
- Developed multi-language support for the Service Portal, catering to diverse users.
- Developed custom applications and integrations using JavaScript, Glide Script, and Apache Jelly.
- Successfully implemented Omni-channel support strategy by integrating the CSM with multiple communication platforms, including email, phone, and chat systems.
- Administered and maintained the ServiceNow platform, ensuring optimal performance, reliability, scalability, availability, and alignment with ITIL and organizational standards.
- Managed user accounts, groups, and roles through configuration of Access Controls (ACLs) and security rules, ensuring proper data segregation, governance, and compliance across ServiceNow modules.
- Supported and enhanced ITSM modules including Incident, Problem, Change, Request, Knowledge, and CMDB, aligning platform capabilities with business workflows and ITIL best practices.
- Designed and maintained Service Catalog solutions, including Catalog Items, Record Producers, and Order Guides, supported by UI Policies and Client Scripts to improve request automation and user experience.
- Enhanced user interface components by refining UI Pages, UI Actions, UI Macros, and Forms to improve usability, responsiveness, and operational efficiency for end users.
- Developed and maintained Business Rules, Client Scripts, Script Includes, ACLs, Flow Designer components, UI Actions, and UI Policies to automate processes, enforce data validation, and standardize platform behavior.
- Built scalable automation solutions using Flow Designer and Workflow Editor to streamline approvals, notifications, and task assignments across multiple ServiceNow modules.
- Supported instance upgrades, patch management, and cloning activities, performing post-upgrade validation through functional, regression, and automated testing.
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Certificates
ITIL 4
ITIL2025
ServiceNow-Certified Application Developer
ServiceNow2022
ServiceNow-Certified System Administrator (CSA)
ServiceNow2020