10/24/2026 updated

**** ******** ****
partially available
info: Available evenings and weekends

Senior ServiceNow Engineer | ITSM, CMDB, Integrations & Platform Engineering

Bengaluru, India
Only remote
B.E. Electronics and Communication Engineering
Bengaluru, India
Only remote
B.E. Electronics and Communication Engineering

Profile attachments

Balaji_KR_ServiceNow_Resume (1).pdf

About me

ServiceNow engineer with 6 years of experience building integrations that just work: Palantir, Snowflake, JIRA and Integration Hub. CSA, CAD and CIS certified. I care about clean, upgrade-safe solutions and clear communication. Based in Bangalore, open to remote projects across Europe.

ServiceNow IT Operations ManagementServiceNow HR Service DeliveryServiceNow Customer Service ManagementServicenow
I help companies get more out of ServiceNow, especially when it needs to talk to other systems. With 6 years of hands-on experience across ITSM, CMDB, Discovery and enterprise integrations, I build solutions that are reliable, upgrade-safe and easy for your team to maintain.

Certified: ServiceNow CSA, CAD, CIS-ITSM, CIS-Data Foundations, CIS-HRSD

━━ INTEGRATIONS: MY CORE SPECIALTY ━━
- Integration Hub, Flow Designer and spokes
- REST and SOAP APIs, Scripted REST APIs, outbound REST messages
- Proven integrations with Palantir, Snowflake and JIRA
- Import Sets, Transform Maps and MID Server
- Robust error handling, retry logic and monitoring, so data stays in sync and failures never go unnoticed

━━ ITSM ━━
- Incident, Problem, Change and Request Management
- Service Catalog: catalog items, record producers, variables and approval flows
- SLAs, notifications and assignment rules
- Service Portal customization

━━ CMDB & DISCOVERY ━━
- CMDB design: CI classes, relationships and data models
- Data quality, health dashboards and duplicate cleanup
- Identification and Reconciliation Engine (IRE)
- Discovery setup, schedules, patterns and troubleshooting

━━ PLATFORM DEVELOPMENT ━━
- Business Rules, Script Includes, Client Scripts, UI Policies and UI Actions
- GlideRecord, GlideAjax, server- and client-side JavaScript
- ACLs and role-based security
- Scoped applications and clean update set management
- Reports and dashboards

━━ WHY CLIENTS WORK WITH ME ━━
- Upgrade-safe by default: configuration first, custom code only when it adds real value
- Every change documented, so your team is never dependent on me
- Honest estimates and regular progress updates
- Clear, fast communication in English
- Remote from India, with working hours that overlap CET afternoons

━━ PROJECTS I'M A GREAT FIT FOR ━━
- Building, fixing or stabilizing an integration between ServiceNow and another system
- Automating manual processes with Flow Designer and catalog items
- Cleaning up a messy CMDB or troubleshooting Discovery
- Ongoing part-time ServiceNow support for teams without an in-house admin

Experience

Professional experience5 - 10 years
Freelancer since2026

Languages

EnglishFluent

Project history

Senior Engineer

HaloKinetic
Built a custom Slack-ServiceNow integration delivering approval notifications with Approve/Reject buttons and an Open in ServiceNow button. Implemented the DevOps Change Velocity module to connect GitHub with ServiceNow. Delivered multiple scripting enhancements and performed code reviews.

GRC Practice Project

ServiceNow Personal Developer Instance (self-driven)
Activated Risk Management and Policy & Compliance plugins and built an operational risk use case. Defined underlying risks and mapped controls with likelihood and impact scoring. Linked risks and controls to an IT Security Policy and recorded control test results as compliance evidence. Built a risk heatmap and compliance scorecard dashboard to report risk exposure and control status.

Lead Engineer

Nouveau Labs
Promoted twice within two years from System Engineer to Lead Engineer. Mentored 3 campus hires across ServiceNow development, integrations, and automation initiatives. Designed and implemented integrations with Palantir, Snowflake, EGBS, and JIRA using REST APIs and Integration Hub. Led the migration from Document Intelligence to a scalable Palantir-based integration architecture. Developed bidirectional JIRA integrations enabling synchronized workflow automation and data exchange.

Senior System Engineer

Nouveau Labs
Led end-to-end design and development of a scoped ServiceNow application for vendor invoice and PO automation, reducing manual validation time by 85%. Implemented complex validation scripts for automated and manual approval workflows. Built a reusable GlideExcelParser framework supporting supplier-specific Excel imports. Led client discussions and delivered workflow, Flow Designer, reporting, and integration solutions.

System Engineer

Nouveau Labs
Worked on CMDB lifecycle activities including reconciliation, de-duplication, CI relationship maintenance, and data quality improvements. Configured Discovery schedules, credentials, MID Servers, and troubleshooting activities. Developed Import Sets and Transform Maps for streamlined data onboarding.

ServiceNow Developer

Cognizant
Developed and enhanced Incident, Problem, Change, and Service Catalog modules supporting enterprise ITSM processes. Built REST integrations, Azure-ServiceNow imports, multilingual support, and email-to-incident automation. Developed Import Sets, Transform Maps, Data Sources, and server-side scripts to automate enterprise data onboarding.

ServiceNow Intern

Cognizant
Selected for live project development within one month of training and contributed to production requirements.

Certificates

CIS DF

servicenow

2026

CIS HRSD

servicenow

2026

CIS ITSM

servicenow

2025

CAD

Servicenow

2021

CSA

servicenow

2021

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