07/06/2026 updated

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Senior ServiceNow Solution Architect

Stavanger, Norway
Only remote
BSc Engineering - Computer Engineering, Networking & Security, University of Agder (2008-2012)
Stavanger, Norway
Only remote
BSc Engineering - Computer Engineering, Networking & Security, University of Agder (2008-2012)

Profile attachments

cv-to-profile-2026-07.docx
cv-to-profile-2026-07.pdf
cv-to-standard-2026-07.docx
cv-to-standard-2026-07.pdf

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SENIOR SERVICENOW SOLUTION ARCHITECT & SOFTWARE ENGINEER

Hands-on architect with 14+ years in software. ServiceNow since 2014. I combine solution architecture with real implementation depth: I design it, build it, and leave the client's team able to run it.

CORE SERVICENOW EXPERTISE
Deepest:
  1. Service Portal & Employee Center
  2. Performance Analytics, reporting & dashboards
  3. REST integrations.
Strong:
  1. ITSM, CSM, HRSD, ITOM
  2. App Engine scoped apps & App Engine Studio
  3. Flow Designer & Workflow Studio
  4. CMDB, CSDM & Asset
  5. SAM & licensing architecture
  6. ACL/security models
  7. ATF test automation
  8. AI Search
  9. UI Builder
  10. Integration Hub
  11. Hypercare

INTEGRATIONS & ENGINEERING
REST & SOAP API design, OAuth2, SAML/LDAP, event-based data delivery, ETL & data migration, Active Directory. Full-stack background: JavaScript/TypeScript, C#/.NET, SQL, Python, PowerShell, Node.js, React/Angular, Git, CI/CD.

PROVEN OUTCOMES
- Banking (ING): designed and built a near-real-time inbound REST API exposing record-change events; validated 1M+ records/day in production; IAM and risk-indicator compliance checks.
- Telco/MSSP (Telenor Cyberdefence): joint team lead on a 2-month end-to-end CSM Portal launch, plus a custom App Engine app in core operations.
- Licensing rescue (Eye-share): cut CSM license overage by ~80% via ACL and script configuration; delivered an ATF regression suite.
- Multi-tenancy (Cegal): security layer enabling multi-tenant ServiceNow without domain separation; multi-million NOK cumulative savings per the client's estimate.
- Public sector (Trondheim Kommune): citizen- and internal-facing portal bridged into the municipality's ServiceNow ecosystem; features delivered to production on schedule.
- Higher education (University of Stavanger): digital quality-evaluation system for ~700 senior academic staff across 14 departments, plus its ESM build.
- Advisory (AF Gruppen): platform assessment adopted by the client, who then contracted senior capacity to execute it.
- Also: Telenor (NO & SE) secure file-management API extensions (cleared security review), analytics & reporting platforms (NetNordic, Sopra Steria, Avarn Security), Employee Center AI Search (Kristiania).

CERTIFICATIONS
6 active ServiceNow certs:
  1. CIS-ITSM (IT Service Management)
  2. CIS-PA (Performance & Platform Analytics)
  3. CIS-SAM (Software Asset Management)
  4. CIS-DF (Data Foundations (CMDB and CSDM))
  5. CAD (Certified Application Developer)
  6. CSA (Certified System Administrator)
Plus ITIL and PRINCE2 Foundation.

EDUCATION
BSc Computer Engineering (software engineering plus networking & security).

SECTORS & WAY OF WORKING
20+ engagements across banking, telco, public sector, higher education, security services, energy, construction. I own stakeholder and process requirements, shape user stories and lead teams; deliveries repeatedly handed over with the internal team self-sufficient.

AVAILABILITY
Open to select engagements · EU/Norwegian citizen

Languages

EnglishFluentNorwegianNative speaker

Project history

Senior Solution Architect

Eye-share AS
CSM external-user permission and licensing review and fix: ACLs, remediation, and ATF coverage.

Senior Solution Architect

Trondheim Kommune
Processes and forms on the citizen-facing portal into the municipality's ServiceNow ecosystem.

Senior Solution Architect

ING
Highly configurable near-real-time inbound REST API, validated throughput of 1M+ records/day. Designed for Kafka-style event integrations, for upstream reporting. IAM control validation work.

Senior Solution Architect

Telenor Norge / Telenor Sverige
REST API secure file-management extensions for attachment handling across NO + SE estates.

Developer

Kristiania University College
Employee Center integration support (AI Search + SharePoint Connector).

Senior Solution Architect, Advisor

AF Gruppen
Full ServiceNow assessment; report adopted; senior consultant subsequently engaged.

Senior Solution Architect, Team Lead

Telenor Cyberdefence AS
2-month CSM Portal launch end-to-end + critical custom App Engine app and SMS integration.

Senior Solution Architect

Avarn Security AS
End-to-end Performance Analytics reporting; team self-sufficient at handover, enabling growth.

Developer, Solution Architect, Tech Lead

Sopra Steria
Reporting standardization across internal use and service-delivery customers; Performance optimization across the platform, data quality dashboard and reports. Accelerate graduate portal. Subcontracted internal ServiceNow delivery.

Developer, Technical Architect, Solution Consultant

University of Stavanger (UiS)
Custom digital quality-evaluation system for ~700 senior academic staff at university scale. ESM.

Senior Developer

Archer (The Well Company)
Employee Center Archie virtual home with scripted customizations and workflow standardization, particularly scripting for HRSD related processes.

Architect and Lead Developer

Handelshoyskolen BI (BI Norwegian Business School)
CSDM 4.0 foundation-data cleanup, deduplication, validation, and platform utility improvements.

Senior Developer, Solution Architect

NetNordic AS
ServiceNow platform implementation with Performance Analytics, SLAs, time, CSM, and reporting.

Senior Developer / Senior Software Engineer

National Oilwell Varco (NOV)
Variation-order workflows (NDA work on proprietary systems), then stabilization of real-time CCTV/video-assisted operations for offshore production platforms using Cyberbase.

DevOps Architect, Developer

Cegal
ServiceNow implementation, custom multi-tenant architecture. ITSM, ITOM, SecOps, CMDB-CSDM.

Certificates

CIS-DF

ServiceNow

2026

CIS-SAM

ServiceNow

2026

CIS-ITSM

ServiceNow

2024

CIS-PA

ServiceNow

2024

PRINCE2 Foundation

PeopleCert

2024

CAD

ServiceNow

2023

CSA

ServiceNow

2023

ITIL Foundation

Glasspaper

2014

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