11/18/2025 updated
100 % available
Senior Software Support Technician
Raleigh, USA
Worldwide
Associate's Degree in Network SecurityAbout me
Loyal and dedicated employee/contractor known for consistent, reliable performance. Prioritizes customer relationships in every aspect of work and demonstrates a strong commitment to getting the job done—willing to work flexible hours, including weekends, to meet company goals.
Active DirectoryTechnical SupportAsset ManagementAtlassian JiraBomgarElectrical WiringsCase ManagementInformation Leak PreventionMulti-Factor AuthenticationHealth CareElectrical SwitchgearIssue Tracking SystemsPreventive MaintenanceWindows ServersWindows PowerShell
System Administration
Active Directory management including user and group administration, GPO configuration, Microsoft 365 services like Exchange, Teams, SharePoint, and OneDrive, Windows Server environments, Azure AD Connect, Intune, and PowerShell scripting
Technical Support
Remote troubleshooting using tools like Teamviewer, GoTo Assist, and Bomgar, application and software upgrade support, PC imaging and configuration with comprehensive problem-solving capabilities
Ticketing Systems
ServiceNOW, Remedy, Salesforce, Jira, and other major incident tracking and resolution systems for efficient case management and escalation processes
Networking & Hardware
Cabling infrastructure, routers, switches, and peripheral hardware devices with extensive troubleshooting skills for on-site and remote PC-related problems
Security & Compliance
Multi-Factor Authentication management, Conditional Access policies, and Data Loss Prevention policies for organizational security
Real-Time Location Systems
Installation and configuration of RTLS hardware including sensors, tags, and monitors in hospital settings with preventative maintenance expertise
Virtual Machine Management
Administration and management of virtual machine environments and ServiceNow ITSM system implementation
Healthcare Technology Support
Specialized support for healthcare industry systems and equipment with focus on patient tracking and asset management solutions
Active Directory management including user and group administration, GPO configuration, Microsoft 365 services like Exchange, Teams, SharePoint, and OneDrive, Windows Server environments, Azure AD Connect, Intune, and PowerShell scripting
Technical Support
Remote troubleshooting using tools like Teamviewer, GoTo Assist, and Bomgar, application and software upgrade support, PC imaging and configuration with comprehensive problem-solving capabilities
Ticketing Systems
ServiceNOW, Remedy, Salesforce, Jira, and other major incident tracking and resolution systems for efficient case management and escalation processes
Networking & Hardware
Cabling infrastructure, routers, switches, and peripheral hardware devices with extensive troubleshooting skills for on-site and remote PC-related problems
Security & Compliance
Multi-Factor Authentication management, Conditional Access policies, and Data Loss Prevention policies for organizational security
Real-Time Location Systems
Installation and configuration of RTLS hardware including sensors, tags, and monitors in hospital settings with preventative maintenance expertise
Virtual Machine Management
Administration and management of virtual machine environments and ServiceNow ITSM system implementation
Healthcare Technology Support
Specialized support for healthcare industry systems and equipment with focus on patient tracking and asset management solutions
Experience
Professional experience10+ years
Freelancer since2023
Languages
EnglishNative speaker
Project history
Installation and configuration of Real-Time Location System hardware in hospital settings, technical issue resolution with 98% first-time fix rate, preventative maintenance for over 500 RTLS devices, direct technical support to hospital staff, training clinical personnel, and domestic and international travel support
Active Directory administration for over 1,200 users, Microsoft 365 tenant management, Tier 2 support for Teams, OneDrive, Exchange Online, and SharePoint Online, Azure Active Directory migration assistance, MFA policy implementation, PowerShell automation, and Virtual Machine management
Technical support for over 5,000 healthcare industry users via multiple channels, CRM ticketing system documentation, field service technician dispatch coordination, parts orders and RMA processing, remote troubleshooting and upgrades on POE switches using Securelink