10/08/2026 updated
100 % available
Senior Solution Architect & ServiceNow Technical Architect
Reading, United Kingdom
Only remote
Bachelor of Technology, Graphic Era Institute of Technology, Dehradun (2006-2010)About me
I'm a ServiceNow Architect with 15+ years of experience helping global clients turn transformation talk into real outcomes. From FMCG to fintech, energy to entertainment, I’ve worked across industries to deliver programs I’ve led complex, high-stakes projects, partnered with C-level stakeholders.
ServiceNow Security OperationsChange ManagementData ArchitectureHigh-Level ArchitectureInformation Technology OperationsSoftware ArchitectureServiceNow Application EngineService DesignSoftware Asset ManagementSolution ArchitectureSystems ArchitectureServiceNow IT Operations ManagementSolution DeliveryServiceNow HR Service DeliveryServiceNow Customer Service Management
ServiceNow Architecture & Implementation
Expertise in designing and implementing enterprise ServiceNow solutions across ITSM, ITOM, ITAM, SAM Pro, CMDB, Discovery, CSM, GRC IRM, APM, SPM and IRM. Hands-on technical leadership across large-scale multi-workstream programmes, ensuring platform stays close to out-of-box configuration.
Solution Architecture & Transformation Leadership
Over 15 years of experience leading complex large-scale transformation programmes covering estimation, planning, design, build, testing and deployment across industries including Financial Services, Energy, Healthcare, Manufacturing and Retail. Ownership of solution design, architecture review and delivery governance.
Enterprise IT Operations Management
Deep hands-on knowledge of IT Operations Management including Discovery, Service Mapping, Event Management, Health Log Analytics, CMDB and Software Asset Management. Proven track record of leading ITOM transformation programmes for global enterprise customers.
Pre-Sales & Commercial Management
Strong pre-sales capability including RFP/RFI responses, Statement of Works creation, effort and cost estimation, Change Orders and portfolio growth activities. Track record of building strategic pipelines worth multiple millions.
Programme & Delivery Management
Leadership of large development teams across multiple geographies, managing workstream architects, developers and business analysts. Governance, stakeholder management and organisational change management across complex transformation portfolios.
Cloud & Infrastructure Technologies
Certified in AWS Cloud Practitioner, Cisco CCNA, IBM DB2 and IBM deployment technologies including Maximo Asset Management and Tivoli Service Request Manager. Functional and technical expertise in ITSM implementation and infrastructure services.
ITIL Process Design & Optimisation
ITIL V3 certified at Foundation and Service Design Intermediate levels. Extensive experience designing and implementing ITIL processes, gap analysis, process re-engineering and continual service improvement initiatives for global customers.
C-Suite Stakeholder Engagement
Proven ability to engage and advise C-Suite clients including CIOs, VPs and Heads of IT. Experience creating strategic adoption and remediation roadmaps and facilitating delivery of strategic business outcomes and ROI.
Product Innovation & Hackathons
Participation and success in multiple innovation hackathons with creative solutions. Conceptualisation of managed services offerings and Solution Architect Academy programmes to nurture and grow architectural talent.
Expertise in designing and implementing enterprise ServiceNow solutions across ITSM, ITOM, ITAM, SAM Pro, CMDB, Discovery, CSM, GRC IRM, APM, SPM and IRM. Hands-on technical leadership across large-scale multi-workstream programmes, ensuring platform stays close to out-of-box configuration.
Solution Architecture & Transformation Leadership
Over 15 years of experience leading complex large-scale transformation programmes covering estimation, planning, design, build, testing and deployment across industries including Financial Services, Energy, Healthcare, Manufacturing and Retail. Ownership of solution design, architecture review and delivery governance.
Enterprise IT Operations Management
Deep hands-on knowledge of IT Operations Management including Discovery, Service Mapping, Event Management, Health Log Analytics, CMDB and Software Asset Management. Proven track record of leading ITOM transformation programmes for global enterprise customers.
Pre-Sales & Commercial Management
Strong pre-sales capability including RFP/RFI responses, Statement of Works creation, effort and cost estimation, Change Orders and portfolio growth activities. Track record of building strategic pipelines worth multiple millions.
Programme & Delivery Management
Leadership of large development teams across multiple geographies, managing workstream architects, developers and business analysts. Governance, stakeholder management and organisational change management across complex transformation portfolios.
Cloud & Infrastructure Technologies
Certified in AWS Cloud Practitioner, Cisco CCNA, IBM DB2 and IBM deployment technologies including Maximo Asset Management and Tivoli Service Request Manager. Functional and technical expertise in ITSM implementation and infrastructure services.
ITIL Process Design & Optimisation
ITIL V3 certified at Foundation and Service Design Intermediate levels. Extensive experience designing and implementing ITIL processes, gap analysis, process re-engineering and continual service improvement initiatives for global customers.
C-Suite Stakeholder Engagement
Proven ability to engage and advise C-Suite clients including CIOs, VPs and Heads of IT. Experience creating strategic adoption and remediation roadmaps and facilitating delivery of strategic business outcomes and ROI.
Product Innovation & Hackathons
Participation and success in multiple innovation hackathons with creative solutions. Conceptualisation of managed services offerings and Solution Architect Academy programmes to nurture and grow architectural talent.
Experience
Professional experience10+ years
Freelancer since2025
Languages
EnglishNative speaker
Project history
Working on a multi-million reimplementation programme for a Global Energy & Utility customer. Driving Enterprise ServiceNow solutions across ITSM, Asset Management, SAM Pro, CMDB, Discovery, Complex Integrations, CSM Pro and GRC IRM. Technically leading large programme teams of development squads comprising workstream architects, developers and BAs. Driving solution design, architecture review and overall ownership of solutions across workstreams. Driving upsell opportunities including PoC for HRSD, EC Pro and Now Assist.
Acting as Senior Solution Architect consulting customers in transformation engagements and technically enabling them to achieve outcomes via out-of-box solutions. Hands-on in ITSM, IT Operations Management, SAM, CMDB, CSDM, APM, SPM and IRM. Led a Big 4 Consulting firm in ITSM, HRSD and ITOM Transformation for their EMEA region. Led a UK Global Media marketing major in their ServiceNow transformation and re-platform journey. Led a UK Insurance major in SAM Pro, ITAM and ITOM journey. Led a UK Energy and utility major in CMDB transformation and ACC-V Implementation.
Implementing ServiceNow in strategic engagements by defining the vision for transformation to achieve business outcomes. Hands-on in ITSM, IT Operations Management, SAM, CMDB, CSDM, APM, SPM and IRM. Led an ITOM, ITAM, SAM Pro and ITSM Transformation programme for a Global Finance Major. Worked with C-suite clients to identify issues and create strategic adoption and remediation roadmaps. Participated and won in multiple innovation hackathons.