03/11/2026 updated
NS
100 % available
Senior Technical Architect - Telecom & Cloud Solutions
Pune, India
Worldwide
Executive MBAAbout me
KEY SKILLS: Experience with SIP, VoIP, IVR, ACD, CTI, and call routing architectures. Genesys Cloud CX, IVR, Call Flows, Bots, WFM, CRM, Omnichannel Integration. Deploy, configure, and manage AWS cloud resources, including Amazon Connect, EC2 instances, S3 buckets.
Application Programming Interfaces (APIs)Amazon Web ServicesAmazon Elastic Compute CloudAmazon S3ArchitectureArchitectural DesignTelecommunicationsVoIPCall CentersCloud ComputingCloud EngineeringComputer Telephony IntegrationCustomer Interaction Management (Software)Infrastructure ManagementMicrosoft Visio
Cloud Architecture & AWS Solutions
Expertise in designing, configuring, and deploying Amazon Connect contact center solutions with strong knowledge of EC2, S3, and Amazon Connect services
Genesys Cloud CX Implementation
Professional experience in deploying, configuring, and managing Genesys Cloud CX platforms with comprehensive knowledge of telecom integrations
Avaya Systems Administration
Extensive knowledge in implementing and maintaining ACD and PBX infrastructure with expertise in Avaya telecom systems including voice quality and connectivity solutions
VoIP and Call Routing Technologies
Experience with SIP, VoIP, IVR, ACD, CTI, and call routing architectures for enterprise telephony solutions
Contact Center Technologies
Knowledge of Avaya AEP, AACC, Breeze, Oceana workspace and contact center support systems
Network Infrastructure Management
Experience with SMGR, SM routing, SIP-based troubleshooting, and legacy system migration to new platforms
System Integration and API Development
Expertise in integrating telephony platforms with enterprise products and applications including direct and API-based integrations
Technical Documentation and Architecture Design
Proficiency in call flow design tools and architecture documentation using Visio, Lucidchart and similar platforms
Expertise in designing, configuring, and deploying Amazon Connect contact center solutions with strong knowledge of EC2, S3, and Amazon Connect services
Genesys Cloud CX Implementation
Professional experience in deploying, configuring, and managing Genesys Cloud CX platforms with comprehensive knowledge of telecom integrations
Avaya Systems Administration
Extensive knowledge in implementing and maintaining ACD and PBX infrastructure with expertise in Avaya telecom systems including voice quality and connectivity solutions
VoIP and Call Routing Technologies
Experience with SIP, VoIP, IVR, ACD, CTI, and call routing architectures for enterprise telephony solutions
Contact Center Technologies
Knowledge of Avaya AEP, AACC, Breeze, Oceana workspace and contact center support systems
Network Infrastructure Management
Experience with SMGR, SM routing, SIP-based troubleshooting, and legacy system migration to new platforms
System Integration and API Development
Expertise in integrating telephony platforms with enterprise products and applications including direct and API-based integrations
Technical Documentation and Architecture Design
Proficiency in call flow design tools and architecture documentation using Visio, Lucidchart and similar platforms
Languages
EnglishNative speaker
Project history
Expertise in integrating telephony platforms with enterprise products and applications, design and delivery of Genesys Cloud Architect flows, and configuration of Amazon Connect contact center solutions
Implementation and maintenance of ACD and PBX infrastructure, design and maintain AWS Cloud Architect, implementation of Genesys Cloud CX, and people management responsibilities
Implementing and maintaining ACD and PBX infrastructure for UK, US, Australia circles, handling tier-2 and tier-3 issues, and troubleshooting AVAYA systems