08/25/2026 updated
SC
Premium member
100 % availableSenior Technical Consultant
Utrecht, Netherlands
Netherlands
Master of Science – Business AnalyticsApplication Integration ArchitectureComponent Content Management System (CCMS)Certified Coding SpecialistCertified Information Security ManagerCertified Technology SpecialistClinical Trial Management SystemsCapability Maturity Model IntegrationComputerized Maintenance Management SystemsCoreMedia CMSCertified Software Measurement SpecialistCertified Software Tester (CSTE)EMC Proven ProfessionalIT Service ManagementMicrosoft Certified Solution Developer (MCSD)Microsoft Certified Systems Engineer
Senior Technical Consultant with 7+ years of experience delivering ITSM, CSM, Custom App development, CSDM, Reporting, and automation solutions across different industries.
Experienced in leading and delivering customer workshops, solution design, platform implementations, and client demos. Core expertise: Custom applications, ITSM, Integrations, CSM, CSDM, Solution Design and Implementation, Requirement Analysis, Client Workshops and Training, and RFP support.
Track record includes acting as a central integration hub connecting customers, partners, and internal systems via custom CSM applications; building centralized, scalable dashboards and reporting solutions; leading Discovery and ITOM implementations; and driving end-to-end ITSM/CSM/Integration rollouts across global customer locations.
Experience
Professional experience5 - 10 years
Freelancer since2026
Languages
EnglishFluent
Project history
Part of requirement gathering and analysis phases; led solution design and implementation of a custom application extending CSM that acts as a central integration hub connecting customers, partners, and internal systems.
Leveraged Flow Designer, REST/SOAP integrations, SLAs, and role-based access.
Implemented centralized, scalable dashboards and reporting solutions to provide stakeholders with a holistic view of key KPIs, enabling data-driven decision-making and improved operational visibility.
Defined a strategic implementation to enhance the customer's existing setup, aligning it with modern platform capabilities, best practices, and scalable architecture standards.
Worked on solution design and implementation for Discovery and helped resolve ITOM issues.
Facilitated stakeholders on Business Applications data and executed the data import.
Also created Business Application create, update, and retire catalog items.
Led end-to-end ITSM/CSM/Integration implementations to deliver value, aligning with customers from global locations.
Played a key role in ServiceNow platform upgrades. Defined, prioritized, and delivered the annual ITSM and automation roadmap, aligning platform capabilities with business strategy to maximize customer value and operational efficiency.
Guided customers through solution adoption by facilitating workshops, training sessions, and design reviews to ensure successful platform rollout and long-term value realization.