09/04/2026 updated
SA
Premium member
100 % availableSenior Technical Consultant
Utrecht, Netherlands
Netherlands
Master's degree - Business Strategy and Innovation Management Senior ServiceNow Consultant with 4+ years of technical and functional consulting experience across ITSM, Performance Analytics, IRM, APM, and FSO.
A trusted client advisor skilled in leading requirements, aligning stakeholders, and delivering scalable ServiceNow solutions that improve operational performance. Core strengths: ITSM (Service Catalog, Request Management, Incident, Problem, Change), Performance Analytics (Dashboards and Reporting), Application Portfolio Management (APM), client scripting and Flow Designer, and Agile/Scrum and ITIL best practices. Industry experience across Healthcare, Retail, Technology, and Financial Services, with additional strengths in Power BI, testing, and stakeholder management.
Experience
Professional experience0 - 5 years
Freelancer since2026
Languages
EnglishFluent
Project history
Delivered ITSM implementation activities, ensuring timely delivery and high-quality outcomes through rigorous story validation, testing, and deployment readiness assessments.
Owned the Catalog Item workstream, partnering with stakeholders to define requirements, shape solution design, and drive user story development.
Ensured delivery excellence through rigorous validation and testing, supporting successful business adoption and client readiness.
Partnered with stakeholders to design and deliver reporting solutions for an IRM implementation, transforming governance and risk data into meaningful insights through dashboards and Platform Analytics Workspace.
Ensured solution quality through comprehensive testing and validation.